March 2024 by Richard Jones
Great experience! Steve and the team went out of their way to help me with a warranty claim and kept me up to date throughout. Top notch service!
December 2023 by Ade Thrush
Fantastic product , service and communication
December 2023 by Clive Rivers
As usual excellent service from Ben.....highly recommended
September 2023 by GnrMilligan
Thanks Guys, You clearly recognised me for what I am, and gave me the appropriate honest advice! I wish I had bought more than a helmet, pump and lock!
July 2023 by William Holloway
Epic built me up a bike to my spec on the cycle to work scheme. The whole process was so easy from my perspective, they were super switched on and I felt valued as a customer, which is different to my local bike shops. Chuffed with the bike and the service was even better.
July 2023 by Joseph Lefley
Email enquired answered by a phone call and firm advice given.On that basis bike bought and very happy with my purchase and excellent customer service.
May 2023 by Lizzy
Outstanding Service on the spot walk in. I had an over tightened B/B and the tool broke and the awesome Lad removed it for free...Outstanding & 5 stars. Great shop & friendly team.
April 2023 by Stephen W
Definitely recommend!Brought a Obrea Orca m31eLTD Red Wine Colour a couple of months ago from Epic Cycles, they were the best price I could find by miles on the internet.Spoke with Mark who was really helpful and who explained the process in detail. The team were amazing, special mention to Viv who handled the delivery process to perfection via constant email communication. Bike was packaged extremely well and rides like a dream straight out of the box.The website is great and I would definitely recommend buying your next bike from them!
April 2023 by Brad Tooze
Thank you to Epic Cycles for their fantastic after sales service: sorting out are replacement crank for me with Race Face after a fault had developed. Super friendly and with a super fast turn around. Got me back on the trails in no time. Perfect.
April 2023 by R B
Customer service second to none from Ben, Mark, Viv and Phil, all a pleasure to deal with and very courteous.
March 2023 by Neil Drury
Had a really prompt phone response to an online query about a gravel bike. The frame was in stock, but other components needed to be ordered. A realistic timeframe was conveyed, and the bike built and delivered much faster than anticipated, with updates along the way from the team. The whole process was open, honest and reassuring, and the bike itself is great! I wish Epic was my LBS, but I?d happily drive the hour to drop in for anything I needed, and to ride the local trails!
February 2023 by Bob Jennings
Over the last two weeks we have taken delivery of two fabulous gravel bikes from Epic. Service was faultless and we are delighted with our purchases. Thank you
November 2022 by Richard Harvey
Excellent service from Ben, Tom. Very quick replies to emails, questions, great deal on bike and very quick turnaround from placing order. Would defo recommend to anyone.
November 2022 by J M
Second time I have purchased a bike from Epic Cycles. Excellent service on both occasions.
October 2022 by Felix B
Great service, including posting me FOC a mudguard bridge for the bike I'd bought from them. Helpful, friendly and great communication throughout the process of buying my bike.
