December 2023 by casey fleming
Great stoves with the friendliest showroom staff!!
December 2023 by bruce rowland
Very rarely post a negative review but thought it was worth posting. We bought a stove from Ludlow and then soon after following advice from our builders we asked for a refund as the stove wouldn't work for us. The stove hadn't been made so we're told this was no problem. Nice people in the shop but customer service from HQ is just absolutely appalling. Having chased for a resolution for about 2 months and after countless calls and broken promises we finally got there but it was extremely painful and made us feel as if we were in the wrong.
December 2023 by Jonny Keeley
Gorgeous building and toasty warm.
October 2023 by Keith Cresswell
Excellent service and product knowledge.Very prompt service and good advice given.Customer of Clearbiew stoves at Dinham House for over 10 years.
March 2023 by Steve Sheldon
Have given 3 stars because there is nothing wrong with the stoves. It is the management that needs to learn what customer service and care means. Treating a customer with doubt and suspicion when faced with a problem is a disgrace. Frosty attitude and very strange behaviour at the factory premises was unbelievable. All we wanted was a simple repair but their would be a charge for it. Less than 6 months old a screw head failed on removing the glass for cleaning. We paid over £2k for the stove but the management and staff were awful. We refused to pay and quoted our statutory rights regarding a product being of mechantable quality. Next minute a strange guy is taking photos of the faulty part. Got it fixed anyway with the help of brilliant staff in a different location. Oh, and no surprise the MD was not available.
January 2023 by Jon Fildes
A great selection of wood burning stoves. Very helpful with spares and advice.
January 2023 by L K
When we chased the delivery after the agreed 9 weeks the company would not arrange a delivery date. The lady was most rude even though we continued to state we wanted the goods and just wanted a delivery date to work to. The lady then offered a cancellation rather than a delivery date. She became very angry and put the phone down mid conversation with no attempt to resolve our question. After speaking to several others it would appear this approach to customers is not unusual and they are renown for their superior and rude attitude. It?s a real shame as we already have one stove from them and it?s ok but expensive relative to others of the same/ superior quality. I would suggest there is a significant need to arrange customer service/ anger management training for their telephone / back office team.
January 2023 by Jacqueline Cole
I bought two stoves 18 months ago and am very pleased with them. Regrettably, what lets the company down is the customer service. The first problem was that the correct baseplates were unavailable so temporary ones were fitted (I wasn't told about this issue beforehand). After much chasing the correct ones arrived - over six months after the stoves themselves were installed. Although I was able to fit one myself I just couldn't manage the other and James came out to do it for me (thank you James - he was brilliant and went the extra mile). I've now had an issue with one of the stoves and rang the fitter who did the original job (and was recommended by Clearview). Having had no response from him I contacted the company and ended up going into the showroom in person as I hadn't received the callback promised. More promises. I've now used someone else to resolve the problem, which turned out to be a minor issue. But - is it too much to ask to have a phone call at least? A simple 'so sorry to hear you've had these problems - how can we help?'. Especially when you've spent thousands of pounds with them! Maybe some customer service training wouldn't go amiss?
November 2022 by Ad Sted
Ordered a stove rope, they wrote down my details including a bank card, 2 weeks later no rope.... Phoned them, they said they would ring back ....they didn't. They hadn't taken payment so I ordered from elsewhere which I received next day and it was cheaper.... Then I got a text from bank saying these clowns had taken payment 4 weeks after I'd ordered it..... Obviously I'll be sending it back and asking if they know anything about GDPR
November 2022 by Bill Propane
Best stoves in the market we have owned four of these
September 2022 by Sean JOHNSTON
Emailed and phoned for advice and a quote over a fortnight. They couldn't be bothered to get back to me.Shabby. Went elsewhere.
August 2022 by James.
I'd love to visit and hopefully someday I will. However I do have a Clearview Pioneer 400 stove which I must say has to be my best purchase ever. I wish the Summer months away to use it. It has been installed almost seven years and with regular maintenance and only burning kiln dried logs it looks as good as new. I've just had the chimney swept and I'm ready for Autumn again. Thank you for such a top quality product.
August 2022 by J
I'd love to visit and hopefully someday I will. However I do have a Clearview Pioneer 400 stove which I must say has to be my best purchase ever. I wish the Summer months away to use it. It has been installed almost seven years and with regular maintenance and only burning kiln dried logs it looks as good as new. I've just had the chimney swept and I'm ready for Autumn again. Thank you for such a top quality product.
June 2022 by timothy bowen
Fantastic range of really well designed wood burner. The only one that has truly kept the glass clean when burning! Very impressed. Fantastic showroom in Ludlow, next to the castle.
April 2022 by John Gwynne
Amazing showroom(s) in a beautiful house. Well worth a visit just to see.
