February 2024 by Keith Taylor
There is no urgency to serve people who also have busy schedules. Management looks on while the one counter staff member has prolonged personal conversations with customers they know personally and seem oblivious to the needs of waiting customers
December 2023 by John Larkin
A great help to me and my wife. We would recommend them.
June 2022 by Chris Davies
Categorically do not use this pharmacy.Having used it regularly for over 5 years, I can honestly say it is one of the worst pharmacies I?ve ever used.Apart from the lack of customer focus, from the moment you enter the premises, not a single person behind the counter even raises a head.Not a single greeting, or a gesture to say they?ll be with you in a moment.Always first to blame the customer, even when the mistakes are clearly theirs. An apology is the very last gesture?.Even when wrong (yes wrong) medicine is despatched.Even when out of date medication is despatched. (indeed, past best before date).My wife and I made these mistakes the final straw.We now use Bridgnorth Pharmacy in low town.A pharmacy that is indeed a credit to the town.Friendly, helpful, incredibly efficient and a perfect example of how a pharmacy should be?.in fact any retail, customer service driven business. We?ll done to them?..use them, and do not use Murrays !!!!!You will not regret your choice.
May 2022 by TheCWMHALL
Have to wait ages , almost like the staff are in a go slow . In future I would prefer my prescription s to be dealt with by Boots . Always find the man off hand , almost rude .
June 2021 by Kevin Day
Brilliant service, very efficient and helpful staff.
February 2021 by Logan Chadwick
Efficient service and so convenient. I have now added my son which is so helpful. Recommend to my partner who is equally happy with the service.
February 2021 by Jacqueline Jefferson Breeze
Having been totally incapacitated by severe back pain and unable to walk the staff at the pharmacy were incredibly helpful and very swift in preparing my prescription for my husband to collect.five stars verh very much deserved..!
February 2021 by Catherine Lane
Brilliant service, can?t believe they delivered so fast , very helpful on the phone, and very nice lady delivered,Thank you
February 2021 by judith tranter
I just want to say a huge thank you to you all for providing such a great service to everyone in Bridgnorth during this most difficult time.
February 2021 by ???? ????
Fantastic service customer services?
November 2020 by Catherine parkes
Absolutly discusting phone manner appauling. Awful with urgent prescriptions
November 2018 by James Fellows
I am not one for leaving feedback especially if it is negative. My wife is diabetic and every two months she orders her repeat prescription online (as advised by the Dr's and Murrays to save admin etc) and every time I go in to collect they never have any record of it. If the system doesn't work don't force people to use it. Unfortunately it becomes an increasingly frustrating experience every time I have to collect from them, then all of a sudden after 10 minutes of standing at the counter arguing the toss with them they miraculously find it. The service here could send a man around the bend and then best of all you get no apology for the complete incompetence that you have just received. A 1 star review is too generous.
September 2017 by Kath Wilkinson
Helpful and competent. Always willing to listen and give information. Very busy but they usually stay on top of things.
June 2017 by Jax Carvelle
Incompetent
May 2016 by Nick Graham
Bottom line- incapable of dealing with repeat prescriptions ordered by the online system from the doctor's surgery in the same building!
Short story- unreliable in the extreme, suggest you go elsewhere, we now have!
Long story: repeat prescription for modified formula for my cow's milk intolerant daughter on repeat prescription, last straw was today- failed to order for the 5th time (non consecutive but in the 3 months or so we have been getting it through them), they stated that we had not ordered since 8.5 and yet we have a receipt of the prescription order for 13.5???? When we checked yesterday (4th time they failed to order) told prescription was there but hadn't been ordered but would be for today. Has now disappeared off their system overnight!
