August 2025 by Jamie Green
Desperately short-staffed. A queue of 10+ customers is the norm, and there?s no triage system - no matter how complicated a customer?s needs, they will be fully dealt with before another is even considered. So you can wait 45 minutes or more to collect a simple prescription you have had confirmed is ready.
February 2025 by Luke Broome
Very slow need to speed up
December 2024 by Derek Scott
I can't leave zero stars, but one star is way too complementary.
Queues are ridiculously long, when I visited there were 24 people waiting. Several had walking aids. It took 45 minutes to pick up a prescription.
Whoever is responsible for this place should be embarrassed.
November 2024 by Stephen Terry
Nice, helpful staff, pleasant service but but BUT SLOOOOW. Even with regular, pre-ordered prescription I had to wait every time.
The process was to order, wait 2 days (now 5) then collect. No, didn't happen.
I would order, leave the required time, usually longer, but my medication was never ready.
First queue to tell them what you were there for then wait again while they made up my package (which they were supposed to have already done). The last time took over 40 minutes for something that should have been waiting for me to pick up.
Needless to say, that was the final insult - never again. I now use one of the online services. Hassle-free, no queuing, runs like clockwork, tablets delivered to my door.
October 2024 by Gay Barker
Unfortunately I cannot recommend this pharmacy at the moment. They are very short staffed and don't have the staff or the time to fulfil all their commitments. I arrived early for my appointment for one of the services which they offer, prominently advertised in the entrance area, and that I had booked weeks earlier. I waited in a long queue to be able to speak to the only person serving customers. There seemed to be several staff members visible behind the scenes.Eventually I phoned the pharmacy from my place in the queue, so that I could find out where to go to be seen in time for my appointment. I had to phone twice before anyone answered the phone. I was directed to the consultation room only to discover that the room had been double booked and that my appointment would not be taking place. Part of the problem seems to be an inefficient online booking system and a desk diary that is not used properly, even though my appointment had been correctly noted there. My previous appointment was also cancelled but at least, on that occasion, I was phoned by a member of staff before I left home, to tell me not to attend, albeit on the day itself. The pharmacy is a vital resource for the community and should be better managed.
May 2024 by J P
Visit here a few times a year as needs must etc, but i went in yesterday for a repeat prescription and everyone was working incredibly hard under what was evidently a lot of pressure. Pharmacies have been taking increasing workload in place of people attending GP's for minor ailments more recently and they clearly are trying to do their best here with no additional resources. Credit to you all, you seem to work really well as a team and support each other, which is good to see. Thanks so much for all you do.
May 2024 by Mark Amor
Totally useless. Poorly managed. Needs serious attention and the management need to be replaced.
February 2024 by Keith Taylor
There is no urgency to serve people who also have busy schedules. Management looks on while the one counter staff member has prolonged personal conversations with customers they know personally and seem oblivious to the needs of waiting customers
December 2023 by John Larkin
A great help to me and my wife. We would recommend them.
June 2022 by Chris Davies
Categorically do not use this pharmacy.Having used it regularly for over 5 years, I can honestly say it is one of the worst pharmacies I?ve ever used.Apart from the lack of customer focus, from the moment you enter the premises, not a single person behind the counter even raises a head.Not a single greeting, or a gesture to say they?ll be with you in a moment.Always first to blame the customer, even when the mistakes are clearly theirs. An apology is the very last gesture?.Even when wrong (yes wrong) medicine is despatched.Even when out of date medication is despatched. (indeed, past best before date).My wife and I made these mistakes the final straw.We now use Bridgnorth Pharmacy in low town.A pharmacy that is indeed a credit to the town.Friendly, helpful, incredibly efficient and a perfect example of how a pharmacy should be?.in fact any retail, customer service driven business. We?ll done to them?..use them, and do not use Murrays !!!!!You will not regret your choice.
May 2022 by TheCWMHALL
Have to wait ages , almost like the staff are in a go slow . In future I would prefer my prescription s to be dealt with by Boots . Always find the man off hand , almost rude .
June 2021 by Kevin Day
Brilliant service, very efficient and helpful staff.
February 2021 by Logan Chadwick
Efficient service and so convenient. I have now added my son which is so helpful. Recommend to my partner who is equally happy with the service.
February 2021 by Jacqueline Jefferson Breeze
Having been totally incapacitated by severe back pain and unable to walk the staff at the pharmacy were incredibly helpful and very swift in preparing my prescription for my husband to collect.five stars verh very much deserved..!
February 2021 by Catherine Lane
Brilliant service, can?t believe they delivered so fast , very helpful on the phone, and very nice lady delivered,Thank you
