March 2024 by Bill Mitchell
I had the unfortunate experience of dropping in here at about five to nine tonight. A couple of minutes to fill the car then into the shop. When I picked up a basket to get some stuff, the till operator shouted over "we're about to close". "I'll just be two minutes", I said, and he replied "We don't have two minutes. Pay for your fuel and leave!" "I'll just get a couple of bits then, which was replied to with 'fuck you!'"
The strapline is, "We're an independent family run business with friendly and convenient service." Maybe somebody should explain that to the three people in the shop this evening. Offensive, rude, arrogant, with no concept of "friendly and convenient service".
Just to make a point of their complete lack of customer care and safety, they switched off all the forecourt lights before I left the shop. Pathetic.
If, as a business, you don't want people in the shop at closing time, shut it with ten minutes to go and put a service window in place. If, as a business, you don't want people to post about your offensive staff and complete lack of customer service on social media, train your staff properly.
Happily I'm not a regular customer - I spent about £600 there last year between fuel and groceries. After tonight's experience I'm never likely to be one, and won't ever be back.
January 2024 by ednaw820
Todays lunch ?Mince Pie? perfect a real fav so clean plates all round however, a pie surely needs to be baked in a PIE DISH?
January 2024 by gavins1969
We visited the Broadstraik inn on the 06.01.24 for some food our table was booked for 16.30 and we were seated by then,we ordered our 4 drinks which came fairly quick,and then ordered our starters and main meals at the same time 1 Prawn Cocktail 1 Chicken Caesar Salad 1 Soup Of The Moment 1 Haggis Bon Bon And for our main meals 1 Pie of the Day 1 Beef Stroganoff 1 Seabass 1 Mixed Fajitas Which were all very good and we really couldn?t fault anything with the food or the service it was really nice to see the restaurant area running to a full a full capacity would we visit again most definitely thank you for a wonderful experience well done ??
January 2024 by Ellie552
Excellent meals and desserts . Reasonably priced. Good service . Great menu choice and nice to see it open again much improved . Only minor point was it was quite noisy but was busy . Music maybe was a bit loud
January 2024 by Lisa R
We went to the Broadstraik with friends being our first visit since it reopened with high hopes. The interior is lovely and has all the makings of it to be a great place for good pub grub. 2 of us ordered the chilli con carne which said on the menu came with rice. We were both surprised instead that what was served was a large dollop of chilli with chips on the side, no rice. Grated cheddar cheese was on top which had melted and made the chilli really greasy. There were no other accompaniments like sour cream, guacamole or tortilla chips. It all seemed very basic and as one of our group said like school dinners. The service was slow and a waitress took away plates of some of those who had finished eating while others were still eating which was a bit off putting. None of the staff checked to see if we were enjoying our meal. Please Broadstraik make some changes and up your game. Really would like to see the venue flourish but needs to do better. Wouldn?t rush back
January 2024 by dhunte258041
Pleasant, efficient staff. Lovely decorated, clean and welcoming. Food was excellent ! Best beef stroganoff I've had in a long time and big portion too. Will definitely be back.
December 2023 by dennisd617
Taking in the New Year at the recently refurbished Broadstraik was so good. Food was excellent , staff were brilliant could not do enough for you , the atmosphere was just what you wanted to bring in 2024. Yes the Broadstraik is back in more ways than one, well done Finlay and your staff for a great night.
December 2023 by Lorna N
Welcome back The Broadstraik Inn!! The 4 clean plates (including 2 children) shows testament to the quality of food that was served, everything was delicious. Staff friendly and helpful. Delighted to have this great pub back up and running on my doorstep! Well done to the new owners.
December 2023 by Ian B
Friendly staff newest members being coached extremely well by the experienced mangers. Great atmosphere attentive service good menu great food fantastic refurb to a popular old venue in Elrick Westhill. Well Done. Well worth a visit we had a fantastic night.
December 2023 by morags969
My friends took me here to celebrate in style Another birthday to age me even more..must remember to keep much more calm. The meal was delicious...the service too... Venezuelan waitress made us feel at home too.
November 2023 by graham_berry49
Lovely warm and friendly pub and restaurant. Lunch was great, service very good and food excellent. The new owners have done a great job with the place. Going again next week.
November 2023 by Christoffer B
Absolutely lovely atmosphere and very well done up after the refurbish. Staff was very friendly and helpful. Menu had great selections including lots of gluten free options for my wife who?s a coeliac. Food was very high quality for a very reasonable price. There was a slight mixup with an order on our table but they fixed it straight away. Can?t recommend enough
September 2023 by Google user
Surprisingly cheapest diesel in whole of Aberdeenshire that too BP even less than other supermarket fuel ??. They also have automated car wash which is quite economical too.
September 2023 by Kunal Godbole
Surprisingly cheapest diesel in whole of Aberdeenshire that too BP even less than other supermarket fuel ??. They also have automated car wash which is quite economical too.
January 2023 by johnmY4893AB
Unbelievable - I have eaten in many pubs over the years but this was bad. Cold food which some it smelled a bit funny! Filthy tables. Bar staff seemed more intent chatting away (loudly) to the customers. Restaurant staff were nowhere to be seen. Had to go up to the bar to ask where to take our after waiting for over 20 minutes. When food arrived it was practically inedible. Left it there. Paid up and left. Maybe as a pub it is fine - though by saying that on a Saturday afternoon there were 4 people at the bar. Rest of the place was empty. Don?t think I?ll be back in a hurry,
