October 2023 by Lisa Modica
They were great until I paid for my purchase. Then they disappeared for two months. They finally sent the furniture when I threatened to file for fraud. When it arrived, it was packaged poorly and smashed beyond repair. They refuse to respond to my messages, in violation of UK law. I wholeheartedly do not recommend them. They owe me thousands.Edit: Since this review, they have still not reached out to me to fix it, and they have ignored my email again. There is absolutely zero sign they will make this right. For reference, I paid for the chairs end of June. I emailed regarding the missing shipment on Aug. 3, Aug. 21, Aug. 25, and Aug. 29 before I finally got information. Emails were ignored until I threatened a fraud report. I emailed regarding the damaged chairs on Sept. 20, and Oct. 2, with no response. I then posted the Google review, which he responded to publicly right away and claimed he had no idea there was an issue regardless of my previous emails, and then proceeded to ignore me again. I emailed again on Oct. 27, and still no response.
July 2023 by Angela I
Beautiful dressing table, exactly as pictured + described. Ed was really helpful arranging courier delivery around a trip away + the table was safely packaged. Highly recommend + we will definitely be back as we continue to (slowly!) renovate our house.
February 2023 by Maureen Chapman
A real pleasure from start to finish to deal with Ed at Brickhouse Vintage. True description and photos, delivery on time and well packaged.
November 2022 by Alisa Miller
We have purchased some beautiful, really unique chairs. Everything was as described and pictured, and Ed is very responsive, helpful and informative. We wouldn?t normally buy furniture after only viewing it online but we couldn?t find anything as well-made and curated, and the experience with Brickhouse Vintage has made us into return customers.
November 2021 by Alice Nickell
We bought a beautiful sofa from Brickhouse Vintage, and throughout the process we received fantastic service from Ed ? sending us further photographs, informing us of the history of the piece of furniture and answering all our many questions we had as we were unable to see the furniture in person before purchasing.Ed also obtained several quotes and arranged very reasonably priced delivery to Northern Ireland for us. We are absolutely thrilled with both the sofa and the service we received!
November 2021 by S Stewart
Earlier this year I bought a plan chest from Ed at Brickhouse Vintage. I couldn?t travel to see it but Ed helpfully sent multiple photos and videos of the piece in question. Once I decided to purchase the plan chest he arranged a courier delivery. The piece arrived safely and well wrapped in the excellent condition as described and seen by photo and video. I would not hesitate to buy from Ed in future and would thoroughly recommend Brickhouse Vintage.
November 2021 by Charlie de Rivaz
Thank you to Ed at Brickhouse Vintage for the exceptional buying experience. I really appreciate the time you took to answer my questions and send additional images, and the speedy tracked delivery. The coffee table is stunning. I'll keep my eye on your website for future purchase. Cannot recommend Brickhouse Vintage more highly.
November 2021 by Jordan Smith
Ed was fantastic. Great communication, delivered the next day to my door for free, and also had a good chat about some of the other things he's working on. Will definitely buy more things from brickhouse in the future, 100% recommended.
November 2021 by Dawn Hardy
I am delighted with my recent purchase which was a beautiful GPlan sideboard in wonderful condition, exactly as described on the site. Ed was very helpful and arranged delivery when it was convenient for me. Many thanks. One happy customer
November 2021 by Lesley Land
Brickhouse sourced me my dream G Plan tallboy and I couldn?t be more chuffed. My dealings with them have been absolutely brilliant and I wouldn?t hesitate to buy from them again.... in fact I?ve already tasked Ed with tracking a few things down for me!
November 2021 by Joanna Bailey
Bought an amazing mid century sideboard. Great customer service. Ed was great helping us get it in, especially as we live in a top floor flat! Will definitely be buying more in the future!
November 2021 by Leona M Shea
They shipped me a beautiful chair and it arrived quickly and in perfect condition. I?m so pleased with it and look forward to ordering more beautiful things from this shop!
November 2021 by Dogwood Lifestyle
5 Stars - Absolutely wonderful customer service all the way through the process of ordering and arranging courier. We adore our dining chairs thank you so much!
November 2021 by Nessy Poodle
AmaIng communication and delivery. Stunning product. 100% will be keeping my eye in their web page. Thanks Ed.
