November 2023 by Sandra T
We are due to celebrate our Ruby anniversary at a lodge this weekend but our new pup has went into her first season unexpectedly,it?s an unusual problem and we wanted to transfer the date,we thought the company would be more understanding and waiver their conditions slightly due to the unusual circumstances and our special date.Nope they didn?t,told us to transfer to another person or don?t take her.We were trying to be considerate but it?s fell on deaf ears.So we will go this weekend but we will never return as they are NOT dog friendly.So if you have a young dog take note!!!
November 2023 by Big Yin13
Been holidaying here for the last 20 years. Staff amazing especially the troupers. Bar super expensive. Caravan was nice and clean but had maintenence down 4 times in 3 days because boiler kept cutting off,not ideal at the end of October.Walkability: Nice place for walks but need to be fit as it is located on a hillside.
October 2023 by Jay Fletcher
Clean and modern mobile home with all needs catered for. Friendly and helpful staff and talented entertainers. Fantastic views from the site and incredible landscapes in every direction for days out. Unfortunately we were allocated a plot at the furthest point away from the hub which did lessen our experience and the steepness of the site made travel on foot quite difficult for us old folk. Our personal view was obscured by trees but we understand that this was the only remaining plot for our late booking. Great fun was had nevertheless.
October 2023 by Tom Sharpe
AVOID!Overpriced. Unkempt. Depressing.The lodge we booked was one of the most expensive yet when we arrived the carpet had many stains, some of them obviously from vomit. The sofa was just as stained and flat from overuse. The lodge smelled of nappies and carpet cleaner. Dirty kitchen.No water pressure in the en-suite bathroom. Noisy neighbours who partied until 5am on a Monday night.
September 2023 by staceysY2364RW
Great caravan park with lots to do and lovely views. Entertainment crew go above & beyond will defo be back next year with all the family. Would recommend to family and friends too. Best caravan holiday we have been on so far x
September 2023 by SweetSerenity1
Lovely caravan which was very clean and beds are comfy. Near a lovely wee beach to explore. Entertainment is fab for the children and family fun. My boy even sang at Kidioke which he has never had the confidence to do before. Thanks to the amazing staff who encouraged him. Fab time! ?? Paula and Toby! ?
September 2023 by Leah McCue
Have been to this site a few times now, never had to complain previously however this time was just vile.We got to the caravan to be greeted with mud and grass all over the flooring & carpet. Two dirty used ear buds left on bedroom floor, the sink was filthy & drainer clearly hadn?t been wiped clean. Empty food packets left in dirty fridge.Stains all over the carpet & strong smell. Bedding was filthy with hairs all over, stained mattress and dirty sheets the whole caravan (1000% hadn?t been cleaned) the toilet stunk of urine and poo stains at the bottom, dirty smeared mirror in bathroom also. I went up to reception the following morning after having to go into Greenock to buy cleaning products .. and complained. Only to be offered clean bedding. Place was absolutely disgusting. I get caravans are a budget holiday, however the least they could do is actually clean it. We cut our holiday short as our backs are killing from trying to sleep in those uncomfortable beds.Have contacted parkdean to ask for a refund & been told to wait 7 days for a decision.Usually wouldn?t complain as never really had an issue with Wemyss Bay, however this time was vile & I definitely will not be returning.Rooms: Unclean/dirty.
September 2023 by lauramU7745YQ
Been coming to Park Dean for the past few years now and the entertainment staff are just absolutely amazing Megan and Jamie make sure everyone is happy and informed of everything that?s happening. Definitely will be returning in the future.
September 2023 by Jenhv
We spent September weekend here and although it was extremely busy we had so much fun. Entertainment was great and kept the kids busy when it was mixed weather, so many fun games! Bingo was fun, especially when there was an extra afternoon game on Sunday. Entertainment staff work hard and super friendly!
September 2023 by Z2133EEthomasd
Great place for a wee break for family's, kids love it and the entertainment team make it special they go above and beyond for the kids to make sure they have the best time , caravans are great and loving place to stay
September 2023 by PeaceTranquilityLife
4 night midweek break in low season, last minute booking, weather not great but still had a good holiday. Caravan in a quiet part of the site with great views over the Clyde. Caravan well maintained, a few stains in carpet and upholstery but overall very clean. Full size cooker and fridge freezer, excellent shower, first class crockery, cutlery, utensils etc. Didn't use the facilities on site so cannot comment on that, would recommend a holiday at Wemyss Bay Holiday Park.
September 2023 by billyrS5687MG
The entertainment staff are excellent!!! 10/10 experience. Food was really nice, enjoyed eating out most of the holiday. Games room could have done with more variety but still a decent choice. Swimming pool was nice
September 2023 by billyrC4316IH
Top class holiday. Entertainment team deffo made it more enjoyable. Food was really nice, fairly priced also. Only negative was the weather however that is outwith the control of the team. Swimming pool was nice and quiet
September 2023 by Arti V
We had booked our holidays for 2 days for 2 nightsFrom start - When we reached there we collected the keys of the number where we are going to stay from reception. When we reached that caravan, we noticed another family was already there, then we came back to the reception and shared this concern, They started looking into the issue of how this caravan was issued to that couple instead it was assigned against our name and booked for us. We waited about 1-2 hrs at reception while looking into this issue. Then they gave us a very small tiny caravan where only 4 people can hardly sleep, which was in very bad condition , a very small kitchen and dining area, full of flies and mosquitoes , Bathroom lock was broken. We booked for 8 caravan(Hume) for 5 family members (2 adults, 2kids, 1 Senior citizen) but they gave us 4 sleeps caravan because they gave our caravan to other family mistakenly now they had nothing to give us then they ended up and gave us the keys of small caravan which might be they kept it for emergency case like us. How can 5 people fit in such a small caravan, it was very difficult to dine in a small congested caravan , no duet, pillows etc. Kids were crying all night and mum(75 year old) was having health issues and faced so much difficulty to roam around .We only knew how we managed in that caravan and slept late night about 2-3am. Kids were crying because of mosquitos bites. It was the very very worst experience we had. I had reported the issue to the reception the next day about how much difficulty we faced but no action was taken. I just mentioned that they will look into the issue about how this mistake has happened with them. Then 2nd day(check-out) day. I again went to the reception and asked for the status of our complaint and asked to refund the money because we didn't get what we booked. I didn't ask for a full refund and just asked about the difference. Then they said they had raised this in the system and will give us a call,Unfortunately till today, not received any call yet from them and when i tried calling them once they picked then listened my query then drop the call ,when tried calling back again then are not picking up my call and it's going to the voicemail every time. I tried 50 times but no answer. I email to customer relations, got the reply from them after 7 days - seems they haven't investigated anything and just sent me pre-used email template -Customer Relation team reply -Dear ,Without advising a member of the team on park about the problems you have mentioned, the team remains unaware of your concerns and therefore cannot address these issues. This is something that is noted in our terms and conditions and we do advise that our guests make the team aware so any issues that they may have during the stay are rectifiedCustomer Relations TeamLooking at the above reply , Now my question to the customer service team- Without investigating the issue properly , how could they say that we hadn't reported our issue to the park team. They have cctv's ,they can check and they have added the comments in the system that they can get, without looking at the evidence they just used the pre-populated email template and sent it to us. They don't have a complaint number to speak with on there website just you can write an emailI'm frustrated now. I don't even know writing this long review will have any impact on their service. Very poor customer service and poor service at the park too. Who can repay the hassle that we faced there for 2 days and ruined our holidays. We came from Inverness to Wemyss bay after a long drive, then faced this nuisance. I am looking for a way to raise this complaint further . Pathetic service. One of the worst experiences I had in my life was in this holiday park.zoom the photos and have a deep look on the ceiling about how bad it was.
September 2023 by 447veronicai
Booked a SUN HOLIDAY at Wemyss Bay... Dog Friendly. Also we upgraded. It was not clean to say the least.. I had to clean every surface, toilet, shower.. I asked for a mop just to clean the little area of floor.. Then we also realized the carpet was covered in dog hair, not for ours. The bedding was clean which was a bonus. But when I striped the bed, wish I hadn't, the mattress was covered in stains. We stayed 2 nights rather than the 4 nights... We had entertainment passes also but the dog lounge closed on the Monday at 4pm and wasn't opening again until the Thursday.. so they were a waste of money.. Would not recommend this holiday park. Staff didn't really care. It's just what you get I was told. Also there sports field was something to be desired. Old run down and full of holes over the grass. VERY DISAPPOINTING....
