March 2024 by john angus
Helen at the branch was very helpful as she explained all the different features each suite had which helped me choose the rite one for me very pleased with the service
March 2024 by david mccallum
Good selection
March 2024 by Nick Self
Helen was our sales person. Amazing service, friendly & so helpful. It was such a pleasure to be helped through out our time at SCS. If you need help always ask for Helen.
March 2024 by Fiona Fotheringham
Brian was our salesperson and he was very efficient and courteous. He explained the different variations of the suite. My only criticism of him would be his bad choice of shoes!
February 2024 by Gerry Holton
Effortless and the staff are so efficient
February 2024 by Donna Scott
Jason was very professional and caring with my daughter.Lovely man....thank-you
February 2024 by Rae Molloy
Jason was extremely helpful in helping me pick a new sofa. He explained the various sofas available and was not pushy in any way, big plus for me. Even got a coffee served by Manager Jason - another big plus ? Can't wait to get my new sofa. Thank you for making a big decision easy ?
February 2024 by Margaret Wright
Had very good experience purchasing a sofa bed . Brian was very helpful . Explained about all different sofa beds . Helping us choose the right one . Thank you Brian. We re all set for our new sofa bed
December 2023 by Chris Gash
Long wait for delivery, had chair for 4 days and all the padding collapsed, still waiting for details for it to be repaired.Leather reclining chair delivered 22 Nov 23, reported defective 27 Nov 23, Customer Service eventually contacted me 7 Dec 23 to tell me I would be contacted within 3-5 days to make an appointment to have chair examined. 13 Dec received an email to make an appointment. No appointments available until 9 Jan 24. This company is a big joke, quick to take your money, but very slow when it comes sorting problems with their products. They sell a substantial amount of sub-standard furniture if I have to wait until 9 Jan 24 to get an appointment to have a technician look at a chair.In all honesty, I could not recommend this company to anybody.
December 2023 by Chris McMahon
Made an absolute mess of my flooring order. Delivered wrong beading for my laminate, didn't uplift and replace with correct one as promised. Left me sitting for a month, then tell me that their supplier only does white beading despite them accepting and placing an order for matching beading to the floor colour. Now, their advice to me is they will credit me for the wrong beading and it might best for me to try and find the correct beading myself. Keep this level of customer service SCS and you will soon be out of business! Absolutely appalling.
November 2023 by Rose McGowan
My husband, myself and my baby went to the SCS in Birkenshaw industrial estate on 8/11/2023 and were met by three of the rudest people ever! One was slurping on noodles on the shop floor, the other two were deep in conversation! When I had the audacity to sit down on one of the recliners and try and recline it, one lady snapped at me to tell me I was pressing the wrong button, then repeated ?you?re still pressing the wrong button? then huffed and walked over to press the right one and then walked back over to her colleagues and shouted ? you can put it back down yourself? im sorry, was I in the way of you DOING YOUR JOB? I then told them I would no longer waste their time to which same cheeky lady responded ? well we?re here till 7 anyway so it doesn?t matter? ?? ok then! Well I?ll get out your hair and let you get back to wasting company time and money talking to eachother and not conversing with customers! Took our money to DFS, bought a couch and felt better for it, honestly couldn?t have done more for you in there, almost like they like affording things and know NOT to bite the hand that?s feeds them ? AVOID AVOID AVOID
November 2023 by MARILYN Montgomery (Maz)
Warmly welcomed by Helen & allowed to browse without any hassle.
September 2023 by Robert Taylor
A lovely peaceful location with a view to let you sit and reflect on those dearly departed friends
August 2023 by Cozzmo
My sofa was supposed to be delivered today 19/8/23 however SCS decided to cancel my delivery without communicating this cancellation to myself. I only found out that they had cancelled the delivery after i called to find out why the sofa was not showing for delivery in the track my order link. I had a heart attack on Mon 14/8/23 and was hospitalised for 4 days, only managed to get discharged yesterday 18/8/23 in time for my new sofa to be delivered. I struggled last night to get the living room cleared for the delivery but managed with help. I now have nothing to sit on in my living room and as people can appreciate is not ideal when recovering from a heart attack. all this was communicated to SCS call centre today 19/8/23 and all they could say was they did not know why the delivery had been cancelled and give me a new proposed date of delivery for the 28th. This has been an absolute disaster as having to deal with this added stress is not what i needed at this time. I now have to try and arrange something temporarily to sit on to convalesce after a very serious life threatening medical event.I really have never felt so let down and disappointed by a company ever.
August 2023 by Patrick Close
Totally disgusted with SCS insurers we bought a 3 piece suite 2 years ago paid for apparently 5 star warranty covering everything the suite is only 2 years old made a claim 2 weeks ago leather fading badly should be grey it's white claim refusedrefused
