November 2023 by David
Mark came did a survey and then sent over a quote, which I was happy with. Arrrived as agreed and the whole stove install and liner done in two days witch included removal of living gas fire and brickwork. Both Mark and Brian did a first class job. I would recommend without hesitation.
November 2023 by Libby Comrie
Further to my review 4 weeks ago I eventually managed to contact them. The guy was very apologetic and they have ordered the mantle and advised as soon as they get it they will install it,so fingers crossed
September 2023 by Elizabeth Comrie
JM Wild Fireplace came and installed my fire December 2022. Everything was great and I was happy with installation but they advised mantle out of stock but they would be back to install in the new year. I paid them in full as they seemed honest. Never seen or heard from them since. I?ve called many times but they have never replied or got back to me. Still no mantle and at least £300 out of pocket.
August 2023 by Melly Mel
The Gents came to our place in February 2021, we have been very happy with the work to our log burner and fireplace, they gave us a fair price and were very personable.When enquiring about a survey for development of the property close to the chimney, they have continued to offer great customer service.
December 2022 by Leeza
Thought we try locally... Jim was prompt and fire place in fitted in a morning.. We paid him that day.No Aftercare service....I have sent a photo and left message to ask to check fireplace. No reply... AFTERCARE SERVICE BAD...I would not recommend.
December 2022 by Steve Learmonth
Started off requesting a visit to chat about our instal. A no-show on the first weekend, second weekend Mark appeared and everything perked up, nice guy, down to earth. After that visit, and numerous calls later to chase up our quote we finally gave up and went elsewhere. Shame as by all accounts he does a good job. Courtesy costs nothing and I would suggest that if he was too busy he should have told us that instead of just ignoring us.
October 2022 by Sean Moffatt
Recently ordered a new stove for my living room (settled on the Dunsley Highlander 5 solo slimline stove, polished granite hearth and graphite slate waterfall chamber from the Penman collection). Mark undertook a survey, suggested a few options for me to consider and provided a comprehensive quote. Throughout negotiations, Mark was knowledgeable and approachable and answered any queries I had both on the stove models and the installation process. Mark was also eager to accommodate any additional requests. Mark's team attended and created a new opening in the chimney breast for the cavity for the stove and did a comprehensive job over the course of two days. Mark's colleague Brian also attended for the installation and did a clean and tidy installation. Happy with the service and already recommended Mark to family for their stove installation.
October 2022 by R. Sheen
I arranged a survey (at beggining of July) to be taken out in our home to put in a new fireplace. Everything seemed fine and we were ready to let JM Wild Fireplaces carry out the work. The guy (Mark) said he will send us brochures, so we can pick fireplace. Two weeks go by and we still never recieved brochures. I Text Mark and he said brochures where in van (which is in garage) and he will get them to me ASAP. Another 2 weeks go by and I text him again only for him to say he's on holidy but will deliver them Saturday (6th August). Its now 22nd August. And we still haven't recieved those brochures.I really did want to use a local business that's only 2 miles away. But in doing so i have wasted weeks.
October 2022 by Bruce and Debbie Ramage
Just had a chimney liner fitted and stove maintained. First class service from start to finish. Very professional service. Clean and tidy. Highly recommend.
October 2020 by Sean Scott
Fantastic professional service, great stove installation but also taking down a monster fire place! Exceptionally quick, clean and honest, we?ll recommend.
October 2020 by violet cox
Excellent job by Mark and Brian. Very clean, fast professional workers. Would highly recommend ??
October 2020 by Nadir Khan
Just had Mark and Brian come out to do an installation of a wood burner and new fire surround. Considering the fireplace had been completely covered over for years and bricked up , they did a fantastic job, minimum fuss or mess and I'm delighted with the results. Thoroughly decent guys as well , you won't be disappointed
October 2020 by Peter Ovenden
I've always wanted a log burner and today thanks to Mark and Brian our dream has come true. This is a stellar first class service, it has more than met all our expectationsIt was fitted in a day precision at its best at an excellent price , British workmen at their best clean effeciant thorough and attention to detailI'm now enjoying sitting in a toasty room. If your thinking of getting one. Marks your man
October 2019 by Danny Kleinman
Just had my fireplace fitted, very professional team. The first time I have ever had a job with zero complaints and the guys are incredibly polite and helpful. Would 100% recommend.
