November 2023 by Lesley Henry
Thank you for the fantastic service I received today when I was concerned for a missing prescription. You all went over and above with an other issue I had also.
August 2023 by Steve Cleave
What a lovely place! I?m on holiday and popped in to get some medication for which I needed advice from the pharmacist. Everyone was really friendly and helpful and made time for me. Would certainly go there again.
April 2023 by Tumshee 66
This is a small chemist that has to deal with the sharp end of an ageing population?s medical needs. The flaws of the whole NHS seem to be placed at their door. The staff work every day to try and help everyone who presents with a range of needs from complex addictions, mental health, emergency medicine and repeat prescriptions through to basic shelf based shopping. It isn?t their fault there is a skeleton GP service, nor a lack of appointments for consultation with other medical professionals. It isn?t their fault prescriptions are delayed or queried by medical centres, nor that supplies are less than reliable. However, I watch as people blame the deficiencies of the entire health needs on them. They are verbally abused and challenged on a daily basis, but they still go to work, trying their best. There is no doubt some prescriptions are not fulfilled, incomplete or late, but it isn?t their fault. Sure, some staff can be blunt, but that is when people are downright rude to them.Is it a good service? It is better than we should expect given the framework around them, the lack of GPS, the addictions and age of the population, the needs of visitors etc. It wouldn?t go amiss to remember the way they all worked during Covid, the way we relied on them, the efforts they made above and beyond, the risks they took. A thank you once in a while, a degree of understanding and decent manners would all serve us better. Is it perfect? No, but they care, they work hard and they try their best. I know a lot of people who left the pharmacy thinking they would get a better service at Boots or Lloyd?s. They didn?t. The problems are elsewhere in the system. This is my preferred pharmacist and will stay that way. Every time I stand in the queue I see customers with terrible manners, impatience and total disregard for others. I see employees trying their best. Perhaps, we should consider how we could help; putting prescriptions in earlier, stop demanding the impossible and understanding they are just the end of a long line regarding health care. A line broken well before the pharmacist. So, a big ?Thank you? from me to the staff of Gordon?s Pharmacy in Stranraer.
December 2022 by David Sheil
Appalling customer service. Went in to purchase a box of paper handkerchiefs. Stood in a queue of 4. All of them were waiting for prescriptions. 4 staff in the back seemingly dealing with prescriptions. Caught the eye of a staff member who saw that I just wanted to make a purchase but told me I would have to wait. Did so for a while and then gave up. Sale and customer lost to Gordons.We are asked to shop locally but service like this drives me on line.
June 2022 by George King
Trying to report an error on prescription, but phone just rings and rings. It's getting worse.
February 2022 by Duchess Tea
Never answer there phone, also even when called about my prescription when I go down I?m still waiting 45 minutes and once I?ve sat there waiting a full hour and a half for then to be told they had forgotten, they used to be a really efficient chemist now they aren?t and also find some staff quite rude for no apparent reason. They need nicer staff and more efficient staff
January 2022 by Billy Mac
Shocking service been in 3 times to pick up a prescription excuse 1 not ready excuse 2 pharmasist at lunch another visit need to collect same
September 2021 by Nicola Ramsay
Went from the best chemist to one of the worst in the town period!never answer there phone very slow service was in today prescription had not been made up from last week which I had 2 prescriptions sent down from health centre told me to come bk first time I said you've had it since last week then produce only first prescription I said what about my medication it had been down since last week again not made up told me to come bk in the afternoon I told them I'd be back in 1 hr just getting checked and items missing absolute disgrace
September 2021 by Marina Gibson
Very friendly staff
September 2020 by Andrew Ritchie
When in for hay fever tablets and showed a picture of the tablets that my friend could only take and she said yeah got them picked up a different box and I went no I need these one and showed the picture again and got told that they where the same just a different box. So I bought them believing the girl behind the counter and went on my way. Got home and have the packet to my friend and the packet the girl in the the chemists gave me and said she told me they are just the same but in a different box. My friend said thats the exact ones she really badly allergic to. Tbh I think saying they are the same if wrong as they clearly not. Can't believe she lied to my face ???
April 2020 by ColinA-189
Excellent and competent staff.
