August 2025 by June Campbell
Trying to speak to a human is impossible. Don't need an automated voice
August 2025 by Paul Michaelson
Very pleasant staff in this branch but that is about it
April 2025 by Lol
I was in santander stirling branch this morning. All the staff we encountered were lovely. There were lots of staff on hand to help. Beth took us into a wee room & helped us with our situation. She could not have been more helpful, cheery, friendly & knowledgeable. I have been with this bank for over 25 years and have never had a problem.
January 2025 by millett12
Trial of no counter service a joke
October 2024 by Aly Moh
Absolutely useless place! Really no point in this branch at all. Do yourself a favour and don't deposit money with the ATM. You'll loose it.
September 2024 by Alexandra Cristea
This branch itself is not necessarily bad, the people who work there are very nice and helpful.
HOWEVER Santander itself is completely useless for international students as they accept very few documents as proof of residency. Also I waited 50 minutes on phone with them to be given no solution for my problem. Spare yourself the time and energy and go somewhere else where it doesn?t feel like you have to beg to be their client
August 2024 by Joan Mcbeath
Stirling no longer has a counter. Cash withdrawal limited to ATM restrictions.
Poor customer service as still waiting to be contacted by branch staff 4 weeks after request.
Glad I still have different bank locally for my daily banking.
July 2024 by Tom Jones
NOT A BANK
NO COUNTER SERVICE
ITS BASICALLY AN ATM SHELTER
USELESS
June 2024 by Tammy Edgar
Great wee bank in stirling town centre. absolutely loved the service I got there when opening a new account with them.
May 2024 by Sea Anemone
Absolutely dreadful bank service. Do not expect to get anywhere if you reach on the phone: waited 45 minutes to try and get to a staff member only to be met with the same non-solutions. I've been trying to open an account for the past month, but trying to provide identification documents to them is like going in circles. Avoid avoid avoid
October 2022 by Beth Millar
Dreadful + cash machines constantly unavailable
March 2022 by Helen Shaw
Furious just drove for 2 hrs and it was closed
September 2021 by Andrew
Santander is a dreadful company!!! Their call centre staff, whilst friendly, are useless! tried for over an hour to get through...transferred 3 times and then on 4th attempt to transfer me, phone rang out!! AWFUL. Going to move bank now.
July 2021 by Gary Reid
Well we're all trying to get back to normalish behaviour during these uncertain times.But it seems my business bank has decided not to accept all cash and is picky about some cheques?? What?? Then they tell us to go and stand in the post office queue because "they will accept the cash and cheques that we dont fancy handling "Three visits to this bank on the last three weeks have resulted in three trips to the post office??I dont think this is good service from a buisness that deals in money ?
September 2020 by Bella fleming
Fast response
