March 2024 by Stewart Keggan
Nice selection of new and used carsStaff is nice and friendly No problemsI will go back to them for another car when needed I be back for servicing of the car
March 2024 by Beverley Curran
Excellent service from Park's Stirling. The salesman was friendly and professional and treated me with respect. He made the whole process of buying my new car really easy and straight forward. He answered all my questions, clearly.
February 2024 by A McBride
I had my car in another garage 3 times and they never managed to identify or fix the issue (in one instance they made it worse). First time I had my car in this garage they quickly identified and resolved the issue and it has not returned. I will definitely use them again.
February 2024 by Sam Smith
Very disappointed. Get my car serviced and MOT done at The Stirling branch each year and my last may well be my last. After service my car had dents and deep scratch on it on the front of the car by the jack points. Fine things wrong I decided to speak to the branch manager David who didn't take any real ownership of the situation just denied it was possible. I then heard nothing for a while whilst he was looking into the situation and I had to chase him after he missed getting back to me. He then in fairness said they would sort a fix but needed more time to arrange he then never got back to me.What for me is the most annoying thing is that at no stage did they say 'sorry'. Equally a good well run business starts with an example from the top so poor in my opinion.
February 2024 by debbie reynolds
We just bought a new car from Parks. It was a brilliant move as Gordon, the salesman, made things run smoothly. Cannot fault this deal at all. Well done, Gordon and well done Parks!
February 2024 by Zain Farid
To Senior Management at Parks Ford Stirling,I hope this message finds you well. I am writing to express my extreme dissatisfaction with the service I recently received at your dealership for my Ford Transit (YR66LBZ). Despite having given the benefit of the doubt after a previous disappointing visit, my latest experience has left me utterly disappointed and frustrated.During my last visit, not only did I encounter poor service, but I also experienced misleading and belittling behavior from the service department. I was provided with false information regarding the completion of certain work on my Ford Transit. Upon further inspection, it became evident that the promised work, the wheel alignment which I had requested had not been carried out.Such discrepancies not only undermine the trust I place in your dealership but also reflect poorly on the integrity of your service department. I believe in fair and transparent dealings, and this recent experience has left me questioning the commitment to those principles at Ford Stirling.My other Ford Tourneo which was also booked in for a service will be getting cancelled. This decision is a direct result of the unsatisfactory experience I have had.Another issue that arose after I received my Ford Transit back from the recent service. While driving the vehicle home, the Engine Management Light (EML) illuminated unexpectedly, prompting me to return the car to your dealership for further inspection. The car was inspected prior and all was OK except a tyre which was flagged by the technician and I was happy for a replacement.To my dismay, I was subsequently presented with a bill totaling £1700 for issues that were not present before the service. It is disheartening to experience such problems immediately after a service, especially considering the car was in perfect working condition prior to its visit to Ford Stirling.This unexpected cost and inconvenience have only added to the frustration stemming from the previous service-related concerns. I urge you to investigate this matter thoroughly, as it raises questions about the quality of the service provided by your dealership.I trust that you will thoroughly investigate this matter and take appropriate action to rectify the situation. I am hopeful that Ford Stirling can address these concerns promptly to ensure the continued satisfaction and loyalty of its customers.Thank you for your attention to this matter. I look forward to a swift resolution and an improved service experience in the future.Sincerely,Zain Farid
January 2024 by Ronan Pellegrini
Un grand merci à l'équipe qui nous a diagnostiqué notre voiture rapidement afin que l'on puisse rentrer en France sans encombre. Définitivement on adore les écossais pour leur pays et leur sympathie ;)
January 2024 by Andrew McMahon
Just popped in on the way past to check the car prices on the fore court. Looking at the Puma in particular. A bit shocked to discover it's built on a fiesta chassis; nor a four wheel drive, so I thought naw! Very helpful, friendly sales chappie.
December 2023 by Scott R
When my Ford broke down, Ford Roadside Assistance asked me to confirm with the dealer that the service I had done 8 months previously qualified for renewal of roadside service.Called Parks and left a message for the service dept. to call me back.2 hours later contacted them via chat on their website and asked if they could help - they said they would get service dept. to call me.Never heard back from them, so had to organise help myself.Disappointed that they left me stranded.
November 2023 by Jim Shoe
Head gasket failed during warranty, had to wait 7 weeks with getting a courtesy car for only 2 weeks, then charged £620 even tho still had 4 month?s warranty. Worst experience I?ve ever had buying a used car, will never be back.
November 2023 by Cameron Clarke
My wife loves her new Ford Puma. Dean and Grant were great to deal with and delivered my new car to the house as I couldn?t get through to the garage
November 2023 by Anthony Apperley
First class service and sales. So much so my daughter purchased a new car as well.
November 2023 by Lewis Ogilvie
Parks for Ford are great and staff are very helpful, I highly ecomend this company.
November 2023 by Chris Duff
Excellent communication, service and price. I would highly recommend Ford Stirling 5*
October 2023 by David Harrison
Terrible experience would personally AVOID, multiple visits for services issues across x2 repairs; multiple visits where wrong parts ordered. (x3 times for seatbelt repair)!! Had to chase for re-books. x4 visits to get to the bottom of engine management lights. Gave the service team benefit of the doubt, staff nice in person but actual service delivery is way below what I would expect especially being in a senior role in the service industry!
