February 2024 by Fier Boss
Just had eye lens replacement with Optical Express. First visited the Stirling branch to see if I was suitable. The staff were great super friendly and amazing service. I was accepted for the procedure. Edinburgh Haymarket was available. I had my lens replacement all went well and I am now recovering using my drops. I attended Stirling on the day after my surgery and everything went great. It?s now day 4 I am driving reading already ? ????to all staff in Stirling. Great procedure carried out at Edinburgh Thanks for great service to all at Optical ExpressDavid Stuart
December 2023 by Costa Sanson
Fantastic service from everyone at Optical Express in Stirling. Everyone has been so supportive from pre operation right through to after care.
December 2023 by Coll Macinnes
I went up for a consultation for laser eye surgery and was told that it cannot be done, understandably my eyes aren?t the same strength and I would have to wait until I?m older.I then proceeded to buy two new pairs of glasses and asked for them to be delivered to the highlands (roughly a two hour drive) , I waited roughly two weeks and then received a call saying they are ready to be picked up, I had to remind them that they?re meant for delivery which they said ?of course! No problem!? But it was a problem, I waited another week and called them just to find out where they are, still sitting gathering dust in the Wallace building.I was then told that a private courier would send them out under the nameDX, (I am still waiting) I had practically been on the phone everyday trying to understand what was taking so long and I hardly got answer except for ?the courier was supposed to arrive on Monday? I was then told that if the courier doesn?t arrive by 4pm that following day they would send them personally via Royal Mail (they never did)Or they would keep bouncing me off different call centres.All in all I?m highly displeased with the service I had and it seemed most of the time all they wanted from me was to get off they?re phone lineNormally I wouldn?t have anything to say on this matter and I never really write reviews but this honestly just takes the cake,
The 2 grahams, Laura and Lauren are all fantastic. Such a friendly relaxed atmosphere from when you arrive to when you leave. Manager Graham is a credit to the company remembered my name when he saw it on the computer and knew exactly who I was when I walked in. Pleasure to be in this store at all times. Many thanks guysLouise stewart
June 2023 by Adam Binnie
1 month after Laser Eye surgery and I can?t recommend it any more. The team at Stirling made the process simple and we there if you ever needed any support.100% recommend
April 2023 by Fiona Ross
I had replacement lens surgery on 30 January 2023. It is one of the best decisions I have ever made. The improvement in my vision is fantastic and even better than I expected. The surgery and recovery was very straightforward and virtually painless. My pre and post op appointments were in Stirling and everyone there was very efficient and friendly. In particular, the advice, help and re-assurance I received from my optometrist Graham was invaluable. Overall a great experience with a fantastic result.
November 2022 by Meaghan Watt
Attended Optical Express Stirling for a laser eye consultation after wearing my glasses and contact lens full time for almost 30 years. All the staff have been incredibly helpful and informative and guided me through the process with ease. From my 1st appointment with Lauren, to my last check up a month after my surgery with Graeme, I have felt welcomed and well looked after. I was fully informed of all stages of the process and really appreciated being able to speak to someone 1st hand who had experienced the surgery with a similar prescription to my own. Couldn?t recommend the team in Stirling highly enough!
June 2022 by Zubair Asghar
The staff at this branch are extremely friendly and more than catering to one's needs. After my surgery, I was a little nervous as to why my eyes hadn't quite recovered yet, so booked an appointment for a check-up. Not only did they put me at ease, the doctor suggested getting yet another appointment still, and provided extra eye drops as I was to be journeying soon. These are the guys you want serving you when it comes to laser eye surgery.
May 2022 by Jim Bonner
Friendly atmosphere, very professional, staff you can trust.Telephoned Optical Express on Monday 20th June to arrange an appointment to repair or replace my two pair of glasses, the call was answered by Lauren ,Lauren was very helpful and suggested I bring the glasses in today which I did, on my arrival I was greeted by a very chippy and pleasant girl , yes this was Lauren ,Lauren proceeded to repair one pair there and then ,the other pair have to be replaced ,it was a very pleasant experience from this Young assistant who cares for her customers,a credit to Optical Express.
January 2022 by Ronald Don
Outcome of lens replacement surgery better than anticipated with 20:20 vision whereas before was almost blind in one eye. Fantastic customer care and post operation monitoring and checks. Could not ask for better
December 2021 by Russell Tokdemir
Examination for laser eye surgery.I was told I'd receive a phone call the next day to check my eyes were recovering after the examination, they never called.I was told I'd receive an email with a summary of my appointment, I never got one.I will not be getting surgery through Optical Express, if the aftercare is anything like their next day check ups, I'd be seriously worried.They were also far more interested in selling me their service instead of making sure it was best for me. The amount of information that I had to pry out with questions instead being offered that information was shocking.For those curious about price, I was quoted £4500 for a -4
October 2021 by Surhiwa Jewkes
REAL LIFE CHANGINGHad my lens surgery done with Dr. Dimitris Kazakos in Birmingham. Everything went really well. He is really caring, even sending me a message the next day for aftercare, it was touching. Thanks Dimitris. The whole team has been really nice, friendly, helpful and professional, especially Tanya, she made me feel even more relaxed. The receptionist made me feel very welcoming too. The whole atmosphere was just been great and comfortable.The treatment went really well, I didn?t feel any pain or discomfort at all. The next day I woke up and checked my phone first thing as I do every day and it?s a WOW WOW WOW I can text without my reading glasses even though it?s still a bit blurry but I?m sure this is a good sign. Went back for a check up later on the next day and it went well too. Really got my money worth it. I urge and recommend people to get them done because it?s real life changing. Thanks again
September 2021 by Mairi Millar
The girls who run the branch, Laura, Lauren, Helen(sorry if I've missed anyone) are so friendly, welcoming, clear instructions, efficient. My daughter and I were so impressed. Highly recommended service. Thank you, ladies.
August 2021 by Sandra Cashmore
Great service , both the manager and assistant manager were very friendly & helpful. Allowed plenty of time to try on frames. Thankyou for looking after me optical express Stirling. I am looking forward to going back to collect my new glasses!
July 2021 by Diane Cowe
What a lovely team at Optical Express Stirling. Being slightly nervous about visiting the store due to covid, I was instantly reassured that this store was taking every step possible to protect their customers. It was immaculately clean and social distancing was in evidence. Perfect!Booking an appointment was easy, I received a friendly welcome and unsure of the options available to me, Graeme patiently answered all my questions about surgery and contact lenses with patience and good humour. I now feel well informed and importantly, in safe and professional hands. Excellent service throughout. Bravo.
