August 2025 by Carolyn Wilson
Service great but couldn't find what we were looking for
August 2025 by graham wilson
Very good service, but couldn't find what we were looking for
February 2025 by Paola Messini
Walked in today with the idea of ordering a sofa if we found one we liked. We were completely ignored by multiple members of the staff, I guess we don't look like the kind of people who can purchase their furniture... Their loss, we're taking our business elsewhere.
January 2025 by Ian Convery
Very informative about beds .
And helpful
September 2024 by Nadia Tariq
Great layout & quality of sofas
August 2024 by Colin smith
Purchased a suite that stunk of garlic for 18 months. Had dfs out 3 times and they kept blaming the smell on different things and eventually admitted it was a manufacturing fault with the foam. They replaced our suite eventually but offered no compensation at all and every step of the way was a fight with them. Shocking customer service after paying 3k for a suite. I will never buy from them again. There are many other decent companies out there stay away from dfs
August 2024 by Cathie McGregor
spent hours on fone because of an order no. many thanks to nicholas who spent time to listen and help an old 84 year old
May 2024 by eileen kaney
Very good staff. Great experience
September 2023 by G Mooney
Had an awful experience at this branch this morning. I visited the store at the weekend and asked if I could take the fabric sample home to colour match. I was told (by two staff) that I couldn?t do this at the weekend but that if I returned during the week (when it?s quieter) that I could do so. I arrived today (Thursday, having travelled over 20 miles, heavily pregnant and with a toddler) only to be told that they won?t letme take the sample home. I offered to pay over £100 deposit for it and to return it first thing tomorrow morning with a view to placing the order immediately, however I was told no and in a very abrupt manner. I then asked to speak with the manager who told me I would have to order the couch first, something I am unwilling to do without knowing the colour is correct. I am extremely frustrated at being given conflicting advice and at the way I was spoken to - not with customer service in mind. I understand if there is a policy not to do this, however when I was told otherwise and the shop was empty (no other customers in sight who were looking to see the sample) then I would?ve thought that a bit of discretion, common sense and decency would?ve meant they would?ve allowed it. Awful!
August 2023 by Lynsey Weir
Excellent service. Will was great- gave us information so we could take our time round the shop to find the product that was right for us. Just the right amount of checking in with us. Not like their competitor across the road who ignored us- stood and looked at us when we were struggling to use a recliner.Recommend DFS.
August 2023 by Nicola Davidson
Having visited the two other furniture stores in the retail park about an hour before closing, suited us, timing after work, with an agenda and money to spend, both of the other stores approached us and were helpful. Oak Furniture Land got a sale . On second floor on DFS this evening, we only customers, they knew we were there, completely ignored, they walked about fluffing up cushions on same floor as us, two staff, we actually had to go find them, they together chatting ignoring us, felt unwelcome and like they wanted rid. We ordered online from elsewhere this evening
July 2023 by Paul Cocozza
My daughter had been looking for a chaise sofa for a while, we dropped into DFS Stirling to have a look. We met Ryan and he took the time to understand her needs and preferences, and found the perfect sofa combination. I highly recommend Ryan and DFS Stirling for anyone looking to buy their next sofa. 10/10 to Ryan he is a credit to the DFS brand.
May 2023 by Robyn Leigh Brown
Had a fabulous experience in store. Heather was extremely helpful, really down to earth and honest. Breath of fresh air compared to other stores we had visited that day. Really happy with the instore service, she was very patient. We went away to shop around for hours before we came back to buy form her because the service was excellent.
February 2023 by Lynne Berry
I purchased a new couch and swivel chair from your Stirling branch, which went as should! Then the real customer service started!!1.. failed delivery with no communication, so left with nowhere to sit for the weekend and told numerous different stories as to why the delivery never happened2.. 2nd delivery, guys horrendous, damaged property and then decided to not even try and get it in the house.. so another day with no furniture3. day of delivery, guys brilliant and managed to get furniture in the living room with no further delivery, great, however the feet were missing from one of the chairs!!4.. fast forward to the 10th feb, 2 service visits for faults with the sofa, supposed workman to repair all damages, and repaint (laughable) if could attach pictures I would5.. nobody answering emails or even acknowledging that they have received6.. been left now with part of my hall, with 2 different coloured walls, and half finished!!7. Isabelle RankineHead Office Escalations Manager, has eventually contacted me today to advise she has spoken to the supposed specialist who left my house like this and they will contact me in due course!!8.. I have sent numerous emails to stirling store, where i made my purchase, and never have they contacted me!!
November 2022 by Caitlin Howey
Ordered a sofa back in July, original delivery for 9/10/22, even after changing delivery address to England they said it will not affect the delivery date. DD came and went, phoned customer services and was told the store would ring us back, was informed by the manager at this store that it would be delivered by the end of the following week (16/10/22). Phone call that week from the assistant manager at the store to say it would be coming via courier to a distribution centre near us for delivery from 18/10/22. Then we had a phone call on 19/10/22 saying it?ll not be on a courier til the following Monday, 24/10/22. I?ll add we do not have a sofa as we left it at our old location because we were happy to go a few days without, not 2 weeks! We have 2 young children and no where to sit. Lots of promises and lies from the member of staff whom we placed the order with (Heather) as well as the assistant manager Dillon and the manager Jennifer. Email now sent to head office regarding the location and delivery of our sofa that has been sat in a distribution centre in Glasgow for over a month. This store is not at all helpful, totally incompetent and all about commission and sales. Our local DFS store has said they are taking us for a ride and there is no reason the sofa shouldn?t have been placed on a courier by 10/10/22.Other stores may be better equipped to manage an order and follow it through to acceptance of delivery, however this store is not.
