May 2023 by Jeff McDermott
Knowledgeable and helpful staff, next day measure, great quality and excellent value.
November 2022 by Elinor Kirk
This is my go to firm for floor coverings. Great quality, knowledgeable staff. Alan and Stewart know their flooring! Fitters Aeron and Brian fitted wood effect vinyl throughout my son's flat in July and it looks great. I have been having my Wash House studio refurbished and the new concrete effect floor looks and feels so much better than the original! Again Alan and Brian did a great job. Excellent value for money along with prompt, personal service. Highly recommended!
November 2022 by Jen Low
Very happy with entire service from purchase to fitting.
October 2021 by Daniel Knight
We have used this firm on two occasions with excellent results. First, when installing carpet in our first home on a shoestring budget. The employees/owners gave great advice on a hard-wearing carpet that was within our budget. Next, on an emergency job in the bathroom which turned out to be much bigger than expected. The fitters did an excellent job on a tough assignment. On both occasions we received specialist advice and had the flooring down quickly and for a reasonable price. Wouldn?t hesitate to use again. Recommend.
September 2021 by sam sm
Attended the showroom and asked for measurements to be taken for new vinyl in our static in St Andrews.The salesman looked in the diary and arranged a visit for Monday and we made a key available.We were asked to pop in later in the week to chose the vinyl.On visiting the showroom on the Thursday a 70 mile round trip the look on the salesmen?s faces gave the game away. No visit, no measurements taken.The details were in the diary but they were ?too busy? to do it. The diary didn?t reflect that when we visited.Perhaps too small a job for them to be bothered?
March 2021 by Ranit Katz
Sadly, communication was extremely poor. We have waited over 3 weeks for carpeting to be installed only to be told that the stairs will not be installed today. They have to measure again and then make a template and then Whip the edges, this should have been done weeks ago! The installers were sent for the second time without any carpet strips! When I rang to speak to them, I was spoken to very rudely and constantly interrupted when I kept trying to ask questions. I could not get a word in edgewise! I became very irate and asked for the man to stop speaking over me! He then accused me of cursing and yelling at him! He refused to let me speak to his boss and then in the end told me HE is the boss. Shocking experience from a place that came do highly recommended. Communication is key in these times especially! Now I have to have more people through my home again for the 4th time to complete this job that should have been quite easy.In the end, I would not recommend this company. Customer service is terrible and it?s even more terrible to accuse someone if cursing when they absolutely did not and to keep speaking over the top of them when your trying to ask a simple question.
