May 2023 by Sarah Farquharson
Had to visit this place today. Quickly realised why it has such terrible reviews. Grateful that it's not my branch. Avoid if you can.
December 2022 by Bernard Bentley
Queen's Garden staff is ALWAYS VERY HELPFUL & FRIENDLYmuch better and clearer than automated telephone number or the home web site.
April 2022 by ??????? ??????????
Helpful employees, good service.
October 2021 by Z T
Staffs are rude and not helpful.
August 2021 by LanYue Studio
Had a good experience here. Staffs are helpful.
July 2021 by Nicola Williams
Very rude old women with short blonde hair speaks to customers like utter garbage. She needs to learn some customer service etiquette. Manners cost nothing!Also whilst we're currently in a pandemic it probably isn't sensible to have someone coughing all over the place in a customer facing role!
June 2021 by Catherine Boyd
Not helpful nor good customer service. Will be moving account asap
January 2021 by Nicola W
Very rude old women with short blonde hair speaks to customers like utter garbage. She needs to learn some customer service etiquette. Manners cost nothing!Also whilst we're currently in a pandemic it probably isn't sensible to have someone coughing all over the place in a customer facing role!
October 2020 by dark sith
older woman who works there is rude and has contempt for seemingly customers and staff, she was horrible before the pandemic , still is.
September 2019 by JP Ch0U
My friends and I (three foreigners) went to bank of Scotland to open an account. The assistant, Mr. Ross, help us patiently and politely, providing high-quality service. Even through we made a lot of mistakes in our online reference, he still solved the problems immediately. Really good experience
August 2019 by Mia DeAgostino
Every transaction seems an inconvenience to 90% of the staff 100% of the time.
June 2019 by Phantaci J
bad service
May 2019 by Stephan Gleason
Won't give change for £10. I thought banks were supposed to do things like that. Wish there was a 0 star rating. I can see why their Google rating is so low. Clydesdale bank down the street was very kind and helpful.
April 2018 by Brian Paterson
This must be worst Bank of Scotland branch intend to close personal and 2 business accounts their manager is extremely dour unfriendly same experience when he was in Cupar branch
January 2009 by Qype User (cah386?)
I always find this bank a rather pleasant experience upon entering. It is laid out in a much more informal layout than some other banks in town, where the staff are not deprived human contact, being kept behind barriers, but more interactively able to talk to the clients directly. There is also always less of a queue in this bank - don't know if that is a bad sign for their sense of custom, but from a customer's point of view, that certainly makes a trip to the bank a less hassled experience and a lot quicker than some other bank visits. The staff are always friendly and helpful and will go out of their way to make any request fulfilled in a cheerful and efficient manner.
