February 2024 by Kelly
Rooms 2 Love fitted both the bathroom and kitchen in our previous house, so we had no hesitation in getting them back to refurbish the bathroom in our new house. Once again, Jane and Tommy have been a pleasure to work with. They turn up when they say, work hard, and leave the place spotless. They've given us another beautiful bathroom.
August 2023 by Nicola McArthur
Rooms2Love let me down badly and wasted over three months of my time. Jane came to my home to measure my bathroom and give me a quote, and a date for work to start was confirmed for four months later due to their waiting list.However, three weeks before work was due to begin, Tommy came out to do a final survey and cancelled the job as he was worried about parking outside my home. I explained that from past experience he would likely find a suitable space, and if worse came to worst, the road is wide and quiet enough for him to double park and unload his van for the day. Countless other jobs have taken place in my building and street and companies have not had an issue. Tommy could have made it work but he didn?t want to. He?s within his right to turn down jobs for whatever reason he likes, but not after keeping me waiting for three months to let me down at such short notice.Jane argued that she raised parking as a potential issue initially. She did mention it briefly at her first visit, but if she felt it was such a concern she did nothing further to address it and went on to confirm the job and finalise the details. It?s been a huge inconvenience and I?m now back to square one at the bottom of another long waiting list. A really disappointing and frustrating experience and completely unprofessional from Rooms2Love. Unless you can guarantee parking immediately outside your home, I would not recommend this company.Further to the response from Rooms2Love:The timescale WAS three months and it is disingenuous to say that it was not.You came to my home on 4 May, sent a quote on 5 May, and I confirmed on 8 May that we wanted to go ahead.We agreed to meet on 13 May to sign the paperwork, but due to difficult personal circumstances I had to postpone. You said this was okay and on 16 May confirmed you would hold an installation date of 11 September for us in good faith. We have this confirmation in text messages. Had I been able to meet as planned I would have signed the paperwork on 13 May, and we would still be in the same situation.We met on 1 July and I signed the paperwork as promised. I honoured our agreement, however you did not uphold your side of the contract that I signed that day.On 19 August Tommy came to my home for the final survey which is when he cancelled the contract. This was three months on from the 16 May when you confirmed you would hold the 11 September installation date, provided I signed the paperwork, which I did. Many potential solutions were discussed but Tommy did not want to consider any of them. As I stated, many other contractors have made renovations work without issue.If you view the parking situation as so clearly unworkable, then the job should never have been accepted. My original point stands that you wasted three months of my time as a result of this.An apology and £3.50 in interest in no way makes up for the significant inconvenience you have caused me.I?m unwilling to lose any more time over this but I do not accept the excuses given in your response nor your implication that I am lying about timescales.
July 2023 by Alun Parry
Rooms2Love designed and fitted a new bathroom for us in our new home. From the start, Jane and Tommy could not be more helpful. Jane designed the bathroom based on the tiles and design we had in mind. Everything was stress free. Tommy was fantastic and all the guys who worked with him were great and the work was all to a very high standard from the woodwork to plastering to the tiling. Tommy also really helped us out in fitting a new electric shower in our en-suite as we discovered this was broken when the work started. This was a huge help when the bathroom was being fitted. We are delighted with the work and would not hesitate to recommend Rooms2Love and will be getting them back for the kitchen in the future. Thanks again!!Service: Tile work installation
May 2023 by Darryl Hudson
We have recently had a new bathroom installed by Rooms2Love, and are very happy with the finished product.From our initial contact through to the completion, all staff (Jane, Tommy and Iain) have been consistently professional yet approachable, friendly and helpful.We highly recommend, thanks guys.Alison and Darryl.Service: Remodeling
April 2023 by Gillian Macaulay
I am so delighted with Rooms2love. From start to finish the care and professionalism is 5 star. My bathroom is gorgeous and I am now looking forward to Rooms2love tackling my tired and dated kitchen. It is wonderful to find a company that you can trust so completely with your home. I can't recommend Jane, Tommy and Iain highly enough.Services: Tile work installation
March 2023 by Belinda Fleming
After seeing my daughters bathroom and also their families kitchen done by this company. I had no hesitation in choosing rooms 2 love . From start to finish Jane and Tommy couldn?t be more helpful when designing our fabulous new kitchen.Jane has a very approachable friendly manner and listens to your ideas and tailoring it your needs. Tommy and Ian carried out work to a very high standard and there was very little inconvenience to ourselves and never any mess noted. The work is of a very high standard and I am over the moon with a kitchen that works for me and plenty of cupboard space that was a must for me. Once our new flooring is down that will complete the look. Also I liked that it was a local company that I feel gave us the personal touch. So pleased with the quality of workmanship that soon they will be doing another job in my house. Thanks again guys for all your hard work and I would have no hesitation in recommending you to family and friends .
January 2023 by Morven S
After getting our bathroom fully renovated by Rooms 2 Love in our previous home we had no hesitation in asking Jane & Tommy back to replace the kitchen and renovate the shower room in our ?new? home. As before, Jane?s ideas & suggestions about layout, components and colours were excellent. Tommy & his workmate Iain have done a brilliant job and we?re delighted with the finished project. Thank you!
November 2022 by Amy Fleming
From the start, Jane and Tommy couldn't have been nicer or more informative when helping us choose our new bathroom. Jane is very warm and very good at listening to exactly what you want and tailoring to your needs. The work carried out was to an extremely high standard and we now have a beautiful bathroom ready for our new arrival. The went above and beyond to make our bathroom exactly what we wanted and needed. Thanks again guys! I would recommend them to anyone!
October 2022 by Helen Scott
Thank you so much Jane and Tommy for transforming our badly fitted wetroom and sinks into a beautiful clean, luxurious and functional walk-in shower. No more mopping up the copious amounts of water sprayed on the floor and the new flooring is a vast improvement on the old cold tiles. Warm, friendly & professional service and highly recommend Jane & Tommy xxx
September 2022 by Lisamarie Mackinnon
Contacted Jane & Tommy for a new kitchen install. Fantastic service from start to finish. The team did an amazing job with our kitchen. Highly recommend.
July 2022 by Maureen Kane
Just had two bathrooms installed by Rooms 2 Love, professional from start to finish, Jane designed both bathrooms, with some great ideas, we actually went away on holiday and both bathrooms were finished for our return, no mess and finished to such a high standard,thank you so much guys would highly recommend
July 2022 by marie Devlin
Absolutely love the modification to my kitchen, Very professional & great communication, Will most definitely use Rooms2Love again.Many Thanks ?
July 2022 by Laura Wilson
From the initial design meetings with Jane to the fitting with Tommy and Ian, the whole process has been fantastic. This is a small, friendly and highly professional company that were a pleasure to deal with. My new kitchen is stunning and I?m loving the mirrored wardrobes. Highly recommended!Services: Kitchen countertop installation
July 2022 by Gordon Ellis
Rooms 2 love carried out excellent work in the installation of our kitchen, utility and bathroom. We cannot praise them enough from initial design through to installation. The quality of work is exemplary and the products use are of very good quality. We intend using their services in the future.Services: Tile work installation
July 2022 by Lee-ann Parratt
Have used rooms 2 love for 4 projects now. Always get me what I want and give advice on what I need. The first job they did was a kitchen refit almost 10 years ago and everything still looks fab to this day. Most recently, I've had a bathroom refit and some internal work carried out. So happy with the finished product. Would definitely recommend ?Service: Remodeling
