November 2023 by Alex Kafka
Worst bank in Scotland. Useless
November 2023 by lee mccarthy
Excellent staff fast and friendly
April 2023 by DAVYJOHN Leathem
Wouldn?t let me lift my money had a driving licence and a passport with a pic of me on it but ma driving licence is at my old address and my passport has ran out of date and av lost ma bank card waiting in a new one but they won?t let me lift anything at all place a joke
February 2023 by Colin Frost
Very helpful and knowledgeable staff in the branch. Will definitely bank here again as went into open account for my son
November 2022 by Linda Steele
Shocking service and absolutely no privacy
October 2022 by andrew gray
Great place for banking
August 2022 by eyezero
This place might as well be closed down by whoever owns BoS! This branch is a crumbling shambles, the opening times keep changing, the staff seem to never be on hand when you walk in to the warehouse sized branch, and when they do decide to do a mr ben, whilst you are standing in the queue to see a teller, tablet in hand, font of NO KNOLEDGE, their customer service can more often than not range from very helpful to just being SERIOUSLY RUDE!any wonder this company is going out of business and going online because of staff like these witches!
August 2022 by Scott Edwards
Absolute ridiculous opening times went sat as goofle showed was open yet it wasn't and today Tues went at 16:10 and was still shut the staff ain't paid much at all don't know how they manage with 30 hours a week least their work life balance is decent
August 2022 by Billy Hutchison
Didn't get the receptionist name but she was very helpful.
June 2022 by Vivienne Johnston
Nice, clean branch.Depends on who you get whether service is good, or bad. Efficient enough.
March 2022 by James Todd
No one and I mean no one on the help line, complaints department or branch could answe a simple question of how do you work out the monthly interest for the classic vantage account because interest payments always vary from month to month even though balance remained the same throughout. Perhaps I should asked a question about cricket.
March 2022 by Lisa Alexander
Staff really helpful xx
January 2022 by Robert Savage
Saltcoats branch is closed down.
June 2019 by Robert Dunlop
Not for the first time when I have been in, service very slow. Time they, and other banks, put their customer service first before maintaining their massive profits.
November 2018 by bonnie mae
staff standing around unable to help. they come at you while you're in a big line asking what you're in for. no body whats to talk openly in front of people. plus the stand around staff cant actually help. please put them back on the desk and not on the floor with a tablet round their necks.
