August 2025 by Mel Y
I visited 2 days ago and experienced excellent customer service from a staff. We wanted to buy milk but found that the section is empty. A staff asked us initiatively are we looking for milk and helped us to pick one in stock.
July 2025 by Zubaida A.sattar
Disappointed by Poor Service and Unprofessional Behaviour at Tesco Renfrew
I visited Tesco Renfrew on Tuesday, 29th July 2025, around 6:30 PM and had a very disappointing experience. I used two valid vouchers for TENA pads. Although both were scanned, only one was applied, which I noticed after paying.
At the customer service desk, a helpful staff member said a refund could be issued but needed assistance from a colleague. Despite calling for help several times and the colleague clearly being nearby, we waited about 15 minutes before anyone came to assist. When the staff member finally appeared, their attitude was unprofessional?no greeting, no smile, and a dismissive manner.
Instead of quickly resolving the issue, they questioned the voucher?s validity and took an additional 10 minutes to verify it in person, which delayed us further. We ended up spending over 30 minutes dealing with a £2.40 refund while juggling children in the car and guests waiting.
Having worked in customer service myself, I found this attitude shocking?no courtesy, empathy, or effort to help quickly. The whole experience made us feel unwelcome and disrespected. I also felt there were subtle undertones of discriminatory behaviour in how I was treated.
This was very different from the excellent service I?ve always received at Tesco Linwood. As a loyal Tesco customer for over 15 years, this experience at Renfrew was deeply disappointing.
Tesco should ensure all staff receive proper customer service training, especially those representing the brand on the shop floor.
May 2025 by Anne Kalytta
Store is okay, was a bit irritating that the meal deals didn't seem to have all the components available and couldn't find any staff to assist so ended up not buying any
April 2025 by Carol Mcnish
Visited store today and recieved excellent service from Bill. He overheard me saying I loved turnip, but hated trying to cut it. Bill so kindly took the turnip and peeled and chopped it all for me. Thanks again Bill, very much appreciated.
February 2025 by Frank Morley
spot on.
November 2024 by Leigh Harper
Not so much a superstore although enough to do a full shop..Most of the staff are friendly and always on hand happy to help!
October 2024 by Margaret Macphee
Poor customer service and just a waste of time feeding back to them. Shop needs major updates in layout and staff customer service training
July 2024 by Eliza McEffy
So I?ve been going to Tesco Renfrew for about 20 years now, every week, £50 a week.
i?ve always used my phone to pay - just use my picture of my club card.
Today I went to Tesco, and a new guy with light coloured long hair and tattoos told me nah I can?t accept a picture of your club card - I said I know nearly all of the staff in here and they know I have a club card lol but no, so after I?d paid his manager walked by and she said yea of course you could have scanned it.
I think I?ll be going elsewhere for my weekly shop, pure because these new staff aren?t the best. They ignore you, draw their eyes off you and are just generally rude.
When I was there, the guy in front of me was asking for a sim card and the guy just stared at him and every so often would say I don?t know. He got a SIM card again off the manager but honestly these people they are ridiculous getting?. BE BETTER TESCO, also Bill at the door is quite rude and shouted to me DONT VAPE IN THE SHOP - I was outside and in the middle of putting my vape in my bag? but Kim at the checkout is amazing and fantastic - learn from her.
June 2024 by weegieman
Poorly stocked, ignorant staff member at self service checkouts.
April 2024 by Jack Brown
Closed at 10pm lying to customers I will sue them and they should get it changed immediately
January 2024 by Paul Lees
Easy to park at anytime. Mostly got what I need
December 2023 by Ryan Griffiths
Store has never responded to my complaint that the delivery driver angrily and threw my shopping all over the hallway because I wouldn't answer the door when I had COVID and requested a no contact delivery.
November 2023 by Joseph Abudar
It had what I needed.
October 2023 by Yvonne Gillespie
Great produce to choose from
October 2023 by I B
Closes at 10pm, not at 11 pm. Incorrect closing time has not been changed for a few weeks.
