March 2024 by Colin Whyte
It was the best eye examination I had. They were really helpful and they told you what they are doing. Also the lady's were very pleasant when you arrive for your appointment.
March 2024 by Alan Wyatt
Came in to have my glasses re-fitted and they are still not right
March 2024 by Angela Cooper
Great very understanding and helpful
March 2024 by Shona Wood
Seamless experience from start to finish. Efficient and friendly staff
March 2024 by Ian Thomson
First class all round service.
March 2024 by wendy fleming
All good. Friendly and professional staff. On time. Helpful.
March 2024 by Glenn Noble
I needed to find batteries for my wife's hearing aids, and other shops in town were unable to help. I wasn't previously aware that Duncan and Todd could help with this so was very pleased when I saw this from your signage. The shop staff were very helpful and friendly, and able to provide the right batteries straight away. My wife and I were very impressed and browsed around the shop - I bought a nice pair of Ray-Bans, and also mentioning that I had been suffering from some eye problems, was impressed that I was able to schedule an eye examination within the hour. The optician (Kathleen?) was very pleasant and capable and diagnosed blepharitis, providing lots of background regarding the condition and recommending treatment. I had opted for the additional eye scan and was again very impressed by the lucid explanation of the results. Altogether it was a very pleasant and satisfying experience. Well done to the Peterhead team!
February 2024 by Donia Liferoute
efficient, informative and friendly
February 2024 by Morag Finnie
Kathleen is such a lovely lady. Friendly very patient.and explains everything .. A very pleasant experience. Thankyou.
February 2024 by Gary Cairns
I went in for an eye exam after straining my eyes somewhat. I have never had glasses nor gone for an eye exam before. The exam was fine however I didn't appreciate the hard sell of a few hundred pounds when all I needed was a simple set of reading glasses.I then asked for my prescription which I was told could be emailed to me. After checking my email was correct and leaving the store it later turned out that this was mailed to the wrong email address. The prescription had all the information in it that someone would need to carry out identity theft (full name, date of birth, address etc).I made a formal complaint to Duncan and Todd which where my concerns were essentially brushed off. I now have a formal compaint in with the ICO and may well consider taking the matter further.Go elsewhere in town for an eye test unless you want a hard sell at various stages of your visit and loose standards of data handling.
February 2024 by Jenny Wink
Everyone was very welcoming. Enjoyed the experience. Can?t fault it.
February 2024 by Julia Stuart
Excellent blend of professionalism and kindness. What a proactive and thorough team. I highly recommend them..my mind's at ease, knowing I'm being looked after people who really take the time to care. Thank you.
February 2024 by Peter Milne
Good experience clearly explained
February 2024 by MIchael Gordon
Excellent from start till finish
February 2024 by michael chandler
My experience at Peterhead shop was first-class. I want to thank the staff for their help and kindness on my visit.
