November 2024 by cameron
went in to ask a lot of questions and take out money. a woman called melanie talked me through my steps in the first appointment, and then i came in the next day to do everything. she was super nice and i felt extremely comfortable around her (which is odd as unfortunately i feel belittled by a lot of bank employees because i dont really know how things work). we chit chatted while we waited for things like printing and saving and she was overall such a good worker. if you walk in and see melanie free, go to her!
November 2024 by Andy Robertson
Trying to get money my money out of tsb on a Saturday is a complete and utter joke u work all week go to bank on a Saturday to b told no why do u need it what's it for etc etc end of the day my money not ures
October 2023 by Andrea McGhee
Had to wait a while, but answered my query
August 2023 by victoria llopis
I popped into the Perth branch a few days ago with a couple of queries. These were dealt with quickly and efficiently. Thank you Tsuety.
May 2023 by Thomas Hamill
Nice friendly staff always there to help you
October 2022 by Fiona Petrie
Went to get a large amount of cash out today and was told the teller closed at 4. Shocking as nothing online about this. Why open til 5 if you are only guiding people to cash machines after 4?
July 2022 by Ukejo Uki
Very low service , I couldn?t withdraw my money , 100 questions why ? Are you sure ? ???.
June 2022 by Kenneth Lawday
Fast friendly service from the staff
February 2022 by Anita Smetana
Fraser is always the highlight of my day there is nothing he can?t help me with. Always great costumer service .
January 2022 by Campbell Stephen
Had a problem with fraudulent behaviour in my account and reported it to a staff member named Joy I had my money refunded by their efficient team in 20 mins.
January 2022 by David King (Daveyboy)
It's good to share
September 2021 by Valerie Kennedy
Too belt and braces now. All machines over one wall and one teller on duty who said I had to have an appointment to , what I consider , used to be simple ! My uncle was chief teller at the Tay street TSB branch and my husbands uncle was branch manager of TSB Cupar Angus Branch . These were the good old days in banking ! When there was a manager !
September 2021 by Michael Jones
Been waiting for someone to phone me about POA for 3 months but keep getting told that "we are busy helping customers right now " head office have left emails for them to get in touch but no response. Not good enough for TSB the customer service has gone down hill badly
July 2021 by Farang Shop
Not much point in trying to call the Perth branch - they don't take any calls at all. Trying to assist my frail elderly parents who need to speak to the bank, by trying to save them a trip to the bank but they literally NEVER answer the telephone. COVID is not an excuse for failing to answer the phone (September 2020 - the branch is open normal trading hours). Zero concept of customer service. Been tying to get through to them on the phone for 3 days solid.
September 2020 by kelly McCormick
Poor show TSB! After breaking down on my motorcycle today, you refused to transfer MY money to breakdown company leaving me stranded miles from home with no cashpoint any where near me. I and my family will be closing all our accounts on Tuesday.
