August 2025 by Gillian Cormack
Great service! A young man called Connor helped me, giving advice about online banking. He was very patient, explained things simply, and was a pleasure to deal with.
May 2025 by Robert Cassels
Very good and helpful staff
December 2024 by Kimberley Amos
Absolutely useless as a bank. Told me to use the machine to put money in which then kept £60. I eventually got served by Abbie who then said I wouldn?t get that until Monday which was fine until Monday came and she told me it had only taken £40 despite writing down on the receipt and confirming at the time it was £60. After I told her I was going to complain to a manager she magically found the missing £20. They are apparently ?cashless? on the weekends making it impossible for people with a Monday-Friday job to take out anymore than the machine allows. She was extremely unhelpful both times I have had an interaction with her. I will be changing banks as soon as I can.
December 2024 by Michael Irons
Easiest Bank to take a car to in Perth big carpark very big spacious Bank
October 2024 by Mary Stevenson
Had a problem with my banking app today. Abbie was an absolute star, all good now
December 2023 by Isla Stewart
Took coins in to be cashed in staff very helpful in the bank
June 2023 by Chris Rynn
The bad reviews must be outdated.Staff were really helpful, friendly and fast.
April 2023 by Cameron Whyte
Staff were excellent, took care of all my tasks on the day and couldn?t have been more helpful with getting my mum get started with online banking.
June 2022 by Lukasz Lenda
worst bank I've ever had in my life I can use my card online only in some places I can pay with this card the bank can't offer me a visa card this bank lives in the middle ages
November 2021 by John Calder
Far better served having the employee standing at the front door when you come in, being on a cash desk...serves absolutely no purpose whatsoever standing at the front door...put on a desk and move the queues quicker, thats just common sense
November 2021 by Susan Dargie
Went to bank today to get cash and was closed. No reason given. Checked online and said closed temporarily, no mention how long this would be and reason why. Tried to phone the bank to find out what is going on and couldn't speak to a real person. Shocking customer service.
October 2021 by David Sharp
Great service, but felt so sorry for the girl who meets you on entry, give her a seat, she doesn?t have to be on her feet all the time.
March 2021 by GERARD HARPER
An apology for a "bank". Male greeter is rude, arrogant and pompous. There is clearly no man management or customer service training being provided. Customers are left to queue like a herd of farm animals while staff wander around doing anything but provide a service. This has been going on for some considerable time so one has to assume that this is the modus operandi of RBS.
May 2019 by Felix Dexter Boyd
This is my second attempt to withdraw money at this branch ( a sum larger than the "hole in the wall" allows). The queue was almost out the door, and there was only ONE teller working! All the customers were complaining among themselves but no one other than myself addressed the staff who were wandering about the floor! This is ABSOLUTELY DISGRACE RBS - I shall be closing my accounts forthwith and hope MANY more people vote with their feet!!
May 2019 by meghan mcavoy
Was really surprised today that only one teller was serving whilst other staff were available. A queue formed and a man before me complained. Staff were very pleasant however the staffing at the bank is clearly not fit for purpose. I waited over an hour just for change. I think there is a tacit assumption that because you have so many machines now you dont need many staff - clearly you do! Probably my worst banking experience purely due to the needless ness of the very very long wait. On a Thursday afternoon to - a queue of only 8 people when I first joined, not exactly banking rush hour. Not at all what o expected and kept me away from work for the whole afternoon.
