February 2024 by Jim Brown
Wife waited 15 minutes to speak to a customer service member of staff even though she had explained to a young man on entering the bank the reason for her visit. The young man spoke to another member of staff at a counter in the middle of the floor who was operating an ipad. When she complained to a supervisor about the wait, the girl with the ipad said she wasn't on the list. Another member of staff said she would deal with the query, which she did, efficiently abd effectively. Four members of staff involved in one query!! Give us back our previous bank service.
February 2024 by Wojciech Prokop
Customer service is rock bottom or worse. I don't recommend this place...
August 2023 by kyle mowat
Disappointed again with bank of scotland in perthQueuing for 5 mins to print off 3 months bank statements. Queue progressing along slowly as I reach next in line.Manager then comes along and makes me take a seat for someone to come and see to meAll the while people are being processed in the queue for the very same requests.Don't understand why they won't allow me to be dealt with at the desk. Time is precious and I've been messed around, sat down in a new queue of 12 people now in front of me and only 2 advisors working their way through the customers who are seatedTotally confusing to the end user here and they are over complicating the process of banking.This bank is now full of people walking around with tablets chatting away as opposed to meeting clients needs.Went over to complain to manager who then let's me jump the queue and deals with me straight away.Feedback given to manager but didn't seem very interested in my points.
July 2023 by Margaret Ann Whyte
I have always found the Bank Staff very helpful and kind.
April 2023 by Kranthi Kiran Vemulapalli
I was went to change my current account monthly statement generating date. Initially, no body responded and waited me for the long time. I approached the Manager, he is really helpful, and responded well. Few of the staff are responding well, and remaining staff should learn from them about how to responding to the customer queries.
April 2023 by Bartek
Susan and her staff are absolutely incompetent time wasters. They were very successful at motivating me to close the account with Bank of Scotland.
October 2022 by Alan Taylor
Once great customer services all round.
September 2022 by Adrian
Good service ?
October 2021 by J Colin Caskie
I have to thank Fiona for her understanding this afternoon. I had issues with my on line account which she took time to help and sort out payments. She will know my thanks for another issue of a personal description which arose while I was waiting, and for her patience and understanding, I am hegely in her debt. Thank you, Fiona.
September 2021 by Emilia fijo?ek
(Translated by Google) The worst bank I have dealt with. They set up an account at the facility and took a check in a foreign currency for payment (the consultant on site convinced me that everything is ok, that it is possible) to send an SMS in a week that sorry, but they close the account because they do not like something (there was no no receipts) what about the check? And then you have to figure it out yourself. Hours on the hotline, constantly sending back, then a visit to the facility again. Three days off from work just to explain someone's incompetence and, consequently, for two weeks they withheld a foreign check (which has a due date!), In addition, they sent it to a facility in another branch! In another city! And they didn't fix it. Worst service ever! I would like to add that no problems in another bank ?(Original)Najgorszy bank z jakim mia?am do czynienia. Za?o?yli mi konto w placówce i wzi?li do zrealizowania czek w obcej walucie (konsultantka na miejscu mnie przekonywa?a ze wszystko ok, ?e tak mo?na) ?eby za tydzie? wys?a? SMS ?e sorry ale jednak konto zamykaj? bo co? im si? nie podoba (nie by?o w tym czasie ?adnych wp?ywów) a co z, czekiem? A to ju? musisz sama do tego doj??. Godziny na infolinii, ci?gle odsy?anie, potem znowu wizyta w placówce. Trzy dni wolnego z pracy tylko po to ?eby wyja?nia? czyj?? niekompetencje i w konsekwencji dwa tygodnie przetrzymali czek zagraniczny (który ma termin realizacji !) na dodatek przes?ali go do placówki w innym oddziale! W innym mie?cie! I tego nie za?atwili. Najgorszy serwis ever! Dodam ?e w innym banku ?adnych problemów ?
July 2020 by Lewis Munro
I have had so many security problems with bank of scotland and have been passed around so many times to different departments who were less than helpful. The manager Greg at this branch was passive aggressive and very rude. It has been incredibly stressful dealing with this bank and never wish to deal with them again.
August 2019 by Ewen Rennie
To day my wife and I visited Bank of Scotland city of Perth and after having worked in the banking and financial industry for nearly 30years the knowledge and efficiently of member of staff Lauren the service we had was outstanding this young lady is a manager in the making Mr Ewen Rennie
August 2019 by Zuzanna Kowalczyk
Worst staff ever, no help to customer, only focused on trying to push-sell their irrelevant products!
July 2019 by Michelle Balmer
Absolutely brilliant. Approached immediately. Comfortable seating area while you wait for the right member of staff to help deal with your enquiry. Member of staff Alison was wonderful!!
February 2019 by Dr. Linda van der Lee PhD DEng DBA
I remember there bad service in 2015!
