July 2025 by Ken Turner
1 cashier on & a queue a mile long for the deposit machine.
April 2025 by Iain Derrett
Very helpfull staff
November 2024 by turnipherder
Thanks ever so much Ian and team for getting me sorted so promptly and courteously today. I really appreciate your help.
July 2024 by Ewan MacDonald
The staff here are very friendly, helpful and willing to spend time sorting out problems you may have with accounts, the phone app etc. I can't imagine any of the negative comments here apply to the staff I dealt with.
June 2024 by Angel Angelov
Terrible staff terrible attitude About people from other countries Big Racism With A Smile
May 2024 by FAHD ALSHIMMARY
The employees are not good at dealing with customers
February 2024 by Jim Brown
Wife waited 15 minutes to speak to a customer service member of staff even though she had explained to a young man on entering the bank the reason for her visit. The young man spoke to another member of staff at a counter in the middle of the floor who was operating an ipad. When she complained to a supervisor about the wait, the girl with the ipad said she wasn't on the list. Another member of staff said she would deal with the query, which she did, efficiently abd effectively. Four members of staff involved in one query!! Give us back our previous bank service.
February 2024 by Wojciech Prokop
Customer service is rock bottom or worse. I don't recommend this place...
August 2023 by kyle mowat
Disappointed again with bank of scotland in perthQueuing for 5 mins to print off 3 months bank statements. Queue progressing along slowly as I reach next in line.Manager then comes along and makes me take a seat for someone to come and see to meAll the while people are being processed in the queue for the very same requests.Don't understand why they won't allow me to be dealt with at the desk. Time is precious and I've been messed around, sat down in a new queue of 12 people now in front of me and only 2 advisors working their way through the customers who are seatedTotally confusing to the end user here and they are over complicating the process of banking.This bank is now full of people walking around with tablets chatting away as opposed to meeting clients needs.Went over to complain to manager who then let's me jump the queue and deals with me straight away.Feedback given to manager but didn't seem very interested in my points.
July 2023 by Margaret Ann Whyte
I have always found the Bank Staff very helpful and kind.
April 2023 by Kranthi Kiran Vemulapalli
I was went to change my current account monthly statement generating date. Initially, no body responded and waited me for the long time. I approached the Manager, he is really helpful, and responded well. Few of the staff are responding well, and remaining staff should learn from them about how to responding to the customer queries.
April 2023 by Bartek
Susan and her staff are absolutely incompetent time wasters. They were very successful at motivating me to close the account with Bank of Scotland.
October 2022 by Alan Taylor
Once great customer services all round.
September 2022 by Adrian
Good service ?
October 2021 by J Colin Caskie
I have to thank Fiona for her understanding this afternoon. I had issues with my on line account which she took time to help and sort out payments. She will know my thanks for another issue of a personal description which arose while I was waiting, and for her patience and understanding, I am hegely in her debt. Thank you, Fiona.
