August 2023 by Rena Hunter
Its a bank
December 2022 by Hogan
Tried online to open another savings account, computer says no.2 hours 45 minutes on telephone banking agent failed to open another savings account. Told to go to branch - no appointments for 3 weeks and even then not suitable times (they have closed branch near my work.)
October 2022 by James Hird
Great service ,helped me set up my internet banking .
September 2022 by Paula Richards
Friendly staff
September 2022 by Jacqueline Mills
Great in and out in 5 minutes
February 2022 by Karen McLeod
Lovely staff and very helpful in every way
August 2021 by Owen Ryrie
Friendly staff and will help if they can possibly help you in any way possible
August 2021 by Geoff Spence
Use this bank branch now as lloyds banking group keep closing branches.... Citing that everyone now uses online. As over half of population are elderly and like using people at branches to help them, it's about time they helped us as its Our money they use to run their business
September 2020 by Robert Doherty
This site only prints the few good reviews. They do not print the honest .reports which are statements of fact this branch is pathetic. Lazy people
September 2019 by Rosslyn Bowling
Big shout out for Penicuik branch and the Branch Manager Trish who was so helpful and friendly in resolving an ongoing online issue which another Branch said would take hours. Fantastic service and all her staff are always so welcomimg and interested. Restored my faith in Banks and please do not close this branch!
April 2019 by rbf hd
I have been in Bank of Scotland in Penicuik closing my Help to buy account. I was helped by Michael . He is a very polite and professional person. It was a great experience to be attended by him.
August 2018 by P. J Richards
Been with this bank for 30 odd years and never had any problems
