November 2023 by johngigha
Very comfortable, excellent staff, very friendly and helpful. Parking is excellent, close to the main entrance, very good restaurant with an excellent range of menu's for all our family tastes. A good value for money hotel in an excellent location.
November 2023 by lizd500
The dining side is a disgrace. No meals available when we arrived were also informed we might not get a cooked breakfast as the chef was ill. This is the second time this has happened to us. We were told we could get a sandwich at the BP garage next door. Not what you want before or after flying. When we complained we were told they had plenty of chefs but this one was sick. We then went to get a drink at the bar, my husband had to go into the kitchen to find someone to serve us. However we did manage a cooked breakfast in the morning which was well below standard, the only hot thing was the fried egg because I had to wait for it being cooked. Over all this Premier Inn is the worst we have ever stayed in. The staff in the dining room are very pleasant but there is obviously a problem with the kitchen. There was also a problem with the card machine and were informed we needed cash, which we could get at the ATM at the BP garage. Pity the BP garage don't do rooms or we could just stay there. I complained about this service back in March but things have not changed. We will certainly not be back to this one and will not recommend it to friends and family.
November 2023 by jbarr2023
The problem was not the hotel it is your website. I tried to book my room using your website. I clicked on confirm booking and then your website said "This did not work Please try again". I did try again and the same message appeared. Rather than doing the same again I phoned the hotel and they confirmed that both my bookings had gone through. I did not take up your cancellation option and then had to wait until the following week to try and get a refund on one of the bookings. (ACXR500173) Your Guest Relations is a joke. He tried to refund me £129 and not the correct amount of £149.18. When I explained that I accessed my online banking and it showed that Premier Inn had been paid 2 x £149.18 all he could say was that what the invoice says. I must have spent over 30 minutes waiting for this to be (hopefully) rectified. I may as well have put the phone down and saved myself the £20 difference. I've spoken to friends, family and colleagues and they informed me that the above happens a lot. I'm in the process of finding out who I can report Premier Inn to as your website seems to be a money making exercise when trying to book a room.
November 2023 by davidsD8630MM
Nothing premier here, rooms are dated compared with other premier Inns, no cooked breakfast available (price is still the same) if you are lucky enough to get a reservation to eat , half the menu is unavailable.
November 2023 by queenpynn
The hotel is right beside a major highway and the rooms are not soundproofed. There was also no room ventilation and it was boiling so i had to keep the window open. Needless to say i didnt get any sleep!
October 2023 by 462danted
Had a very enjoyable stay for 2 nights, which my sister booked for us. Staff were attentive and helpful. Restaurant good and very cheery bar staff. Great location for visiting surrounding area and plenty car parking space. Will be back hopefully soon
October 2023 by wholbrook2023
It was a disgrace we couldn?t get dinner in the restaurant and had to have a take away and eat it in our room because we weren?t allowed to eat it in the bar. They even refused a mother a bowl of chips for her little girl who was hungry. Breakfast was cold. Room was noisy. Heard the door bell and reception buzzer going off all night . Also the front door every time it closed.
October 2023 by traveller2454
Great location for Glasgow Airport. We can always count on Premier Inn for a warm welcome, clean rooms and comfy beds. The price was very reasonable too. We didn't take any meals this time because our children were hungry on the drive up, so we stopped to eat en route and we had to leave too early in the morning before breakfast started.
October 2023 by jo19722023
My first time staying at this Premier Inn. The staff were very friendly and helpful. The breakfast choice was brilliant, so much to choose from and you could refil as many times as you wanted. The twin room was clean and exactly what we required. Big enough for 2 people to share and a desk and 2 chairs, for you to sit in to watch the television, which was better than sitting on the bed. The shower was lovely and hot and they also provided shower gel.
January 2022 by BruceM2401
What a great one night stay we had on 20th December with our extended family prior to their departure back to Canada. We were looked after by Amy and Shannon so well. With 5 adults and three granddaughters under the age of 6 all of the staff dealt with us with great patience and care. Thank you so much.
