July 2025 by Caroline Logan
I regret to say this has been the worst pharmacy experience I?ve encountered. I?ve visited on several occasions, and each time the level of customer service has been consistently poor. Despite there often being five or more staff members present, it regularly takes over three minutes just to be acknowledged.
On one occasion, I was asked to return in 10 minutes to collect my prescription. I mentioned I would be waiting in my car right outside. When I returned to the door, I found the staff closing up for the day, something they failed to mention. Thankfully, one member of staff did go back in to retrieve my medication.
There appears to be a serious lack of customer service training. The team consistently comes across as inattentive and disengaged, which is especially concerning given the nature of the customers they serve, many of whom may be unwell, vulnerable, or in need of extra support. Rather than showing empathy or professionalism, the staff seem to ignore those waiting until one of them finally decides to assist.
As someone who works in customer service myself, I find this level of disregard unacceptable. It?s disappointing, especially since this is my nearest pharmacy. Unfortunately, I won?t be returning.
May 2025 by Linda Pottage
Terrible service , had same member of staff tell me prescription not ready ( without looking) when I challenged her that she always says this and could she look ? She made faces , threw a lot of things about and gave me prescription which was ready , I told her unfair to have people coming back and forward for prescription because she can?t be bothered to look , when they are sitting there ready , she proceeded to give me dirty looks ? No apology! Needless to say I?ve changed chemist ! Absolutely disgrace of a place !
November 2024 by Zachariel Blaikie
AVOID. Would give this pharmacy zero stars if I could.
So poorly mismanaged it's beyond a joke. First, I needed to collect a prescription for my 1 year old child. After waiting approximately 15 minutes in the queue, due to only one member of staff being at the counter whilst multiple were talking behind her, as well as seeming to get everyone's prescription orders wrong, I handed my prescription in.... They went to seemingly check if it was in stock, and told me 15-20 minutes.
After waiting, I came back to Well Pharmacy to be told that the prescription wasn't in stock, and I would have to wait until tomorrow around 12-1pm. I did just that only to be told the following day that it was (again) not in stock.
How can a pharmacy be so clueless in their function? Honestly boggles the mind. They have absolutely zero organisational and customer service skills and clearly have little understanding or care as to why people need their prescriptions in the first place.
On the plus side the lady that did serve me was relatively pleasant and you could clearly see that she was overwhelmed with the job as her colleagues idley talked in the background.
As I said avoid.
August 2024 by John Mort
Staff members could be more helpful. Tho there are a few that try and help. They are out numbered
May 2024 by EZINNE BLESSING
I had the worst experience since I have been in this UK. Very poor customer/client service. They are not organised at all. Quick to be on the defence. They lie alot to cover their discrimination act. I will never go there again or allow my loved ones to.
May 2024 by Lynne M.
Terrible chemist. Didn't have my complete prescription in, told to come back the next day, done that and it still wasn't ready. Went back in the next day and it still wasn't ready.
Gave up with trying to get my prescription. I'll never use it again.
Maybe if they spent less time talking, to actually do their job people wouldn't complain.
April 2024 by David Hunter
Friendly staff
March 2024 by M S
A joke of a pharmacy. Last week handed on a prescription at 16.40. Was told it wouldn't be ready until the next day despite the closing time being 17.30. Called in today at 16.20 to be told no pharmacist available to check medications so wouldn't be ready until next day!!!
December 2023 by Margo E
I have noticed that someone stated that pharmacy was unclean & full of flies !Thats nonsense. The pharmacy is spotless clean. Staff are very nice & friendly & I?ve never had any issues with Well Glasgow Rd Paisley
June 2023 by Johanna Knaapi
Wonderful pharmacy, they have stock more often than others and really make the effort to get through any queues efficiently.
October 2022 by Smegma De L? Homme
Compared to Broomlands Street branch, these staff actually have manners, top class.
August 2022 by Paul Armstrong (Paul)
This used to be a great pharmacy. Used to receive a text every time my prescription was ready, or just a quick couple of minutes wait for one handed in. Now it's come back in an hour? People can't just float about for an hour, waiting for their medication.Just an update. Do not use this pharmacy. They are absolutely useless. Place is swarming with flies and that's just at the store front. If like me, you have had enough of their incompetence and cheek, contact your surgery and request that your cms prescription be moved elsewhere. Took no time at all.
May 2022 by Robert Trimble
Been with this chemist around a year each month to a month and a half i need to order my prescription for epilepsy 4 times in that year have struggled to get in contact with the pharmacy for my meds each time the phone has rang out & I've had to stretch my remaining meds out until I finally get my meds usually about a week later ( all other pharmacies 2-3 working days)
November 2021 by Rania Mack
They are so friendly and helpful.
July 2021 by HelenM-1483
Staff have always been really kind and helpful with our family! Really appreciate all their hard work and even more so during the Pandemic!
