August 2025 by Michael W
I bought two pairs of the same tracksuit bottoms in the Paisley store, sizes XL and L, only because there was a big red label ?2 for £23.99?. The receipt clearly shows the discount ? one pair £23.99, the other -£23.99.
At home I realised the L was too small, so my partner went to the Glasgow store (closer to us) to exchange it for XL. Glasgow staff refused to do the exchange and told her she had to go to the Paisley store instead. The Glasgow manager insisted it was impossible that these trousers were on discount and claimed we hadn?t paid for the second pair, treating us like fraudsters and repeatedly asking me if I had paid with my own card. When my partner, who is pregnant, decided to give up and take the trousers from the counter to go to Paisley, the manager tried to pull them out of her hands. After a brief struggle, during which she was physically manhandled, the manager threatened to call the police, but when my partner encouraged her to do so, she suddenly changed her mind. She then promised that if we went to Paisley, they would fix their mistake, so my partner let go of the trousers and agreed.
In Paisley, the manager admitted the discount was a mistake but refused to exchange sizes unless I paid again(!). They also refused a refund, saying ?discounted items can?t be returned? ? even though they insisted there was no discount. In the end, they took one pair away and I was left with just one pair for the price of two.
Absolute nonsense and zero respect for the customer. Never shopping with this company again. I am attaching photos of the receipt and the promotional label as proof.
February 2024 by That Guy Brian
Sells a lot of second rate stuff
January 2024 by Pablo Picarso
Sells a lot of second rate stuff
December 2023 by Ricardo McSanchez
AVOID TRAINERS HERE went to return a defective pair of mesh trainers yesterday that had little use of the two months I had them. They declined any sort of responsibility. When I pointed out I was wearing a year old pair of trainers from JD that were fine I was told by manager that's because they are good trainers inferring JD sell trainers that last and Sports Direct don't. Thought warning here was better than complaining as the guy was sound but admitted their stock had very low life expectancy compared to who they think are rivals.
November 2023 by Massimo Donati
AVOID TRAINERS HERE went to return a defective pair of mesh trainers yesterday that had little use of the two months I had them. They declined any sort of responsibility. When I pointed out I was wearing a year old pair of trainers from JD that were fine I was told by manager that's because they are good trainers inferring JD sell trainers that last and Sports Direct don't. Thought warning here was better than complaining as the guy was sound but admitted their stock had very low life expectancy compared to who they think are rivals.
November 2023 by marmal320
Good to see a chain store hanging on in Paisley High Street. Good selection in store. Unfortunately I suspect it?s days are numbered like everywhere else in Paisley town centre. Enjoy it while you can!
August 2023 by Gary McIsaac
Loads and loads of sports clothes. Loads....
March 2023 by Gerard Carson
Good choose of goods.Young man that served me was helpful and polite.
December 2022 by Harshvardhan mahalle
Staff are not friendly you need to search them for asking something.
December 2022 by Mateusz Antkiewicz
Costumes and shop floor are great 5start apart of that .... I ordered 2 different orders in Same time I chose delivery to local pick up point never arrived 1 item never arrived to destination second lost total waiting time was more then 3 or 4 weeks really it's nor worth it waiting they using the cheapest parcel to deliver products and you have to wait 2 weeks plus 2 or 3 if something happened totally I still waiting for my product because they lost it ,2 time think before you want something really quick the best option it's store or JD sport or other companies.. disappointed
November 2022 by Kissed By The Anaconda
Staff were very helpful, recommended I get a home delivery for the shoes i was looking for and told me exactly what shop would have time. Very useful male and female staff they were so in sync you'd think they were a couple. #WhiteKnuckleDriving #DriveSafeNotBoring
November 2022 by John Grant
Good deals & got what I needed waterproof trainers
October 2022 by Steven ?Morry? Morrison
Shambles, placed an order online for pick up, after a week still no word, no email confirmation, no order number, tried to phone the store 5-6 times no answer, emailed customer support to be told my item can't be delivered to my house (which I never asked for) and the website is completely useless aswell, safe to say I will NOT be buying anything from them in the future.
September 2022 by Timur Khismatullin
Empty on Sunday morning. Boy helped us quickly find right size of rugby boots
August 2022 by Rob T (RT)
Plenty of items on sale but very little on what I was looking for, staff helpful and friendly.
