August 2025 by James Raeburn
Ridiculous , always one person on the counter, no matter how long the que is, bring sandwiches
June 2025 by jennah
The staff in here suffer from biblical levels of incompetence. Just been told to no longer use the desk when depositing over 50 notes even though the staff on the floor tell you to go to the desk. No wonder all the banks are shutting their branches when they have to scrape the staff out from the bottom of the pits of hell in order to fill customer service roles.
March 2025 by al d
Dealt with efficiently, pleasantly.
First time in this branch.
October 2024 by Ricky Kerr
Can?t even get onto online banking
September 2024 by Tina Morton
Very happy with the service.
September 2024 by Gerard Carson
Great staff very helpful ?
June 2024 by Raymond Strathearn
Zero help for a bank certificate. Been with them 22 years
February 2024 by Louise Loy
Don't even deserve one star. As much use as a chocolate teapot. Can't access your own money even with Id disgusting ! Staff unhelpful and don't have any legitimate answers when questioned. Bank elsewhere this branch is a sham
December 2023 by Joe Kays
Today a black family walks in and the lady roles her eyes in frustration before going to talk to them, "go and do it online" that is just so unprofessional and disrespectful. Reading other reviews I see it's normal at this branch
October 2023 by Sean
Been with this bank all my life but switching now . Angry little manager with blonde hair telling me I need to deposit cash using machines and can?t use counter . Also the odd time u are allowed to use the counter there?s nobody there and waiting for ages while all the staff and manager look on . Shocking customer service
August 2023 by Kyle Burnett
Terrible customer service. Seen by Christine who was impatient and rude. Asked how much money I would like to transfer in an open area with no regard for privacy.In balance, I had only one form of ID and not the required two. I would have been happy to come back another time. Additionally in balance the the teller upon initial reception was very helpful and friendly.That said I was repeatedly told to handle all of my business online. Which initially was helpful advice but was insisted upon when I made clear I wanted support from the bank if only for peace of mind when handling large sums of money. The same conversation was had in response to reviewing credit card options and balance limits. Additionally it was insinuated I would be wasting my own, tellers and consultants time.Ultimately culminating in being informed this is a digital only branch which is pushing for maximum digital adoption. This is great, except, what then is the point in the physical branch?
August 2023 by xPBx
Floor staff were horrible today, was pretty much interrogated upon entry, told them I was lifting over 500 and I was again stopped hastily to ask what I was doing and whatever member of staff that was stood behind me(blue top & glasses) gave me horrible comments, attitude, told me I had attitude and also first asked me if I can?t just transfer whilst standing behind me like seriously? It is payday and for sure I know what I am coming for? Get that sorted out ASAP because that was rediculous, I felt attacked for coming to lift money like seriously? Get a grip of yourselves and your standards, nothing excuses that.
August 2023 by Heather Aitken
Staff are extremely rude and unprofessional in how they talk to customers. The branch are currently in the process of making all paper note transactions machine only so if you have both notes and coins you have to do 2 different transactions at 2 different locations in branch. The note machines also break regularly and staff refuse to use common sense and put out of order signs on them. Counter service is coin only so you can?t even interact with a human with dealing with your cash. Yet again another company not caring how this all effects disabled and elderly customers. How is that helpful to anyone?
August 2023 by Stella O'Neill
Staff 100% need to be trained better. I was in the branch for 2 hours for an issue that should have taken 10 minutes to resolve. The customer service is nothing short of shocking.
July 2023 by Robert Patrick
Went in to transfer funds to my lawyer for buying a house. No queue and very professionally helped, they had me check some details to ensure there wasn't a scam, this was a little frustrating but I'm glad they do it. Budget 15-20 mins for a large transaction such as this.
