September 2023 by agnes stevenson
Shocking no one to answer telephone??they have forgotten the Elderly in Banking Sector in this country ,they are so busy you can?t get an appointment I am thinking of changing banks .
February 2023 by Catherine Muirhead
Staff very friendly and helpful.
August 2022 by Jill Baxter
Never answer phone. Very unhelpful
June 2022 by 23traynor
Shocking that it's closed on Mondays... Cash machine empty all weekend....This is not good customer service
February 2022 by Janette lamont
Fantastic customer service from David, could not have been more helpful, a credit to the bank.
January 2022 by Artur
Trying to call them all day and no one answers the phone
December 2021 by George Smith
Kate was very helpful today in a complicated matter my wife had to get sorted.First class job ?
November 2021 by Tomek Jakimow
Excellent customer service. I waited just a few minutes and everysthing has been solved. Thank you all members of the staff.
October 2021 by Ian Stevenson with cs619
4 visible staff with only 1 person dealing with the queue, seems to be the new normal ?
July 2021 by Richard Griffiths
staff where really friendly and helpful especially David and Rachel, they help me with my Internet banking l can't thank them enough for what they done for me.
July 2021 by Tomasz Jakimow
Excellent customer service. I waited just a few minutes and everysthing has been solved. Thank you all members of the staff.
July 2021 by Eileen Chambers
When do the TSB actually answer the phone. Have been waiting nearly 7 weeks for a transaction to be delt with for my mum who is 97 at this Rait she better live till at least 103.
July 2021 by Laura Black
Just joined very easy quick and local branch just at the other end of phone if you need help. Very professional friendly and compassionate xxxx very happy new customer
January 2021 by Isabel Harkness
Disgraceful took ages to get through and still waiting for musselburgh branch to answer it also told me to pop in to nearest branch well if i was near a branch i wouldn't be wasting my time trying to phone now would i !!!!!
January 2021 by Istvan Medve
Amazing customer service even on a Saturday afternoon, only a few minutes before closing time.
