March 2024 by Liam Davids
Do not recommend at all. Very unhygienic. I have spoken to staff in person regarding this. Sent emails to management. Taken photos and sent them directly to the manager. Complained in person at reception and nothing has ever changed.I joined in October. Got a really bad chest infection. Stopped attending, recovered. Restarted here. Was ill again in the run up to Christmas. Stopped going. Recovered. Returned in January (after refurb of spa area) only to have another chest infection again in March and sick again.Confirmed today with GP that burns on both my legs are chlorine burns. The only place I?ve been with chlorine is the Jacuzzis here.The gym floor is very unhygienic and a lot of the machines are out of order. Fire extinguisher(s) just as ONE notable point have had a layer of dust on them since I joined which means they haven?t been cleaned or checked.The changing rooms (at least the male) have a lot of unusable lockers. Mud, dirt, dust, moth balls and usually damp or soaked) 3 different times I?ve turned up and ALL even the disabled showers have been out of action and the smell. Whatever that is. Vile!Poolside is an altogether different experience. The steam room smelled BAD when I first joined but was slightly better after refurbishing. They didn?t change or touch the relaxation room or saunas. I have seen the same blood mark on the floor for over 7 days in the sauna and clearly all of the poolside facilities don?t get cleaned properly with finger and hand marks all over the doors, water marks on the floors. Sharp edges in the ?new? steam room, plasters stuck to floor/floors for days. Jacuzzis are all chipped and usually one is roasting and the other freezing. No atmosphere, a few cheap fake plants doesn?t cut it. Kids CONSTANTLY screaming and using facilities they clearly aren?t supposed to while the parents just watch on and let them do it while making people(s) relaxation time almost impossible.The pool is freezing (blamed on a faulty heat pump) but has never been warm. The water machine dispenses warm water, the jacuzzis are stained around the edges, The wood in the saunas have seen better days, the relaxation room is too hot to actually sit on. I could go on and on and on.Before you even get into the ?health club? your confronted with crater sized potholes throughout the car park and if you are lucky enough to find a space this is generally so close to other cars. Not to mention the continued misuse of parent and child bays. And able bodied individuals parking in disabled bays without passes. I have had to park at newcraighall station before now and walk over.The whole site needs an overhaul. Outdated, unsanitary and mismanaged. My membership has now been cancelled and I won?t be back.
March 2024 by Atika Mansfield
I had the worst experience with this club and rude customer service trying to cancel my membership. The locker rooms were unsanitary and slippery, with no plastic bags for your clothes or any place to put wet towels. Half of the equipment in the gym needed to be fixed and updated. The mats were dirty, and there needed to be more weights for everyone. The steam room was out of service daily, and the swimming pool was filthy. I signed up for a yoga class, and they called to cancel the same day without an explanation. I wasted my time, energy, and money. I recommend joining the One Spa Gym, which has excellent state-of-the-art equipment and a fantastic spa experience.I canceled my membership after three visits, and I paid over £100 in the joining fee, pro-rated costs, and another month on top of that. Beware of scams, and stay away from Bannatyne.
March 2024 by Torin
Potential to be such a great gym/spa but the fact there is ALWAYS equipment broken or something wrong with the spa ruins the experience. Also the saunas are infrequently cleaned, saw the same plaster for a whole week in one of the saunas.. disgusting
March 2024 by Atika M.
I had the worst experience with this club and rude customer service trying to cancel my membership. The locker rooms were unsanitary and slippery, with no plastic bags for your clothes or any place to put wet towels. Half of the equipment in the gym needed to be fixed and updated. The mats were dirty, and there needed to be more weights for everyone. The steam room was out of service daily, and the swimming pool was filthy. I signed up for a yoga class, and they called to cancel the same day without an explanation. I wasted my time, energy, and money. I recommend joining the One Spa Gym, which has excellent state-of-the-art equipment and a fantastic spa experience. I canceled my membership after three visits, and I paid over £100 in the joining fee, pro-rated costs, and another month on top of that. Beware of scams, and stay away from Bannatyne.
March 2024 by Tom Horner
I was really looking forward to the spa day earlier. Unfortunately the massage I received was probably the worst one I?ve ever had. Next to no pressure, I?m not sure it can be called a massage. I did ask for more pressure to be exerted twice but to no avail. On top of this I would add that the facilities look pretty outdated and could do with a serious revamp. I came away feeling disappointed as I was really looking to relieve some tension and stress I?ve felt recently but in all honesty I think I will need to go to a parlour/salon to receive a proper massage.
February 2024 by Kim Mcleish
So disappointed in our "bubbles & bliss experience" I purchased for my sisters birthday, on arrival we were left confused by the hire & deposit of sliders & robes. I offered to pay the £30 requested in cash I was told we don't accept cashMy sister then put this on her card to be informed - on leaving - she won't receive her deposit back for at least 2-5 working days! So in all we are being given back £10 of the £30 paid (on top of the cost of our "bubbles & bliss experience") - we have essentially paid 10 each for cheap & uncomfortable sliders & a tote bag.Our bubbles were only served in the cafe area - completely exposed to public, cold open planned area... with little privacy to sit in a robe. We were then left to find our way between changing rooms, spa treatments area & the pool/sauna area - which again is extremely open planned if you are wearing just your robe/ swim wear.Our treatments were however fantastic... massages & facials were great & the staff giving treatments were friendly & knowledgeable. Unfortunately we could not enjoy the relaxation room due to the continued random banging/ dropping of weights - unnerving when you suffer ptsd/anxiety & came to "relax" the gym music was louder than the relaxation music being played at points. The robes & towels were stained/ dirty. The pool was freezing, areas such as jacuzzi, steam rooms, saunas were being used by children despite notices advising that was not allowed. Definitely wouldn't go back/ reccomend to anyone
February 2024 by michelle hendy
Highly recommend, plenty of variation of classes and gym equipment. Pool area & changing rooms are clean. Staff very helpful and friendly. Bonus of a starbucks in the cafe area!
February 2024 by Viktorija Vika
HelloVisited today spa . Staff from spa amazing, enjoyed massage 100%Food shocking ? we had avo toast and baked potato . Cheese wasn?t even melted ,coffee absolutely not enjoyable. Poached eggs over cooked. We couldn?t enjoy our food .
February 2024 by steve 1
Absolutely fantastic place.Came for a spa break a friend bought us for an anniversary present.Met by friendly attentive reception staff and guided through the checking in process with ease.The spa bag is a must for visitors as you rent a robe and towel and are given a bag for life and spa flip flops to keep, £10 may seem a bit much but its well worth it.The massage was professionally given with modesty honored and a detailed talk through given. The lady may be petite but she delivered a top class back, shoulder, leg and scalp massage, with constant communication regarding pressure used and position you were placed in.Therapy rooms were basic but clean and well presented.Relaxation room was spotless and had lovely heated stone beds with ample liquids provided and beautiful mood lighting.If I was pushed to give a negative it would be the background noise from the gym but that was negligible.The pool was clean and well kept.It comes complete with three jacuzzi, one cold and two warm.Two dry sauna, one steam room, a relaxation room and pool side showers both hot and cold.I don't think you could quite make a day of the experience but I am the most relaxed I have been in a long while.Thank you all at Bannatyne health club and spa, keep up the good work
February 2024 by Derek Gibb
many broken machines
August 2023 by Kerry Wells
Just had the best back, shoulder & head massage followed by a wonderful facial. All carried out by Kirsty who was phenomenal, friendly and highly qualified. I have just booked in another treatment with her and I would not hesitate in recommending her to anyone. ?
August 2023 by John Kennedy
Tried to use gym before I flew out on holiday and was turned away because I wasn't a member of there own gym even though I've been with bannatynes for over 10years! Went to one in city and they couldn't have been nicer. They say there a tier above Ayr branch etc .. no chance definitely an over rated dated gym.
August 2023 by Jonathan Cawsey
Honestly, awful. Dated, no money has gone into upkeep. The lockers is potluck if you get one that works.The staff are keen to get you out the building asap.The reception team have no customer service, you?re lucky if you even get an acknowledgment from them.Unfortunately I was lied to by guy who gave me the sales tour of club, he said they were getting refurb and expansion, but that was a lie. So tied into a contract based on lies.The gym equipment is fine, and I will say a couple of the gym instructors are friendly.It?s the rest of the customer service from front desk that?s a massive let down. Honestly feels as though they find having members a nuisance and would much rather sit behind desk and chat amongst themselves.
July 2023 by Chris Paton
Reasonably new member. Lovely big gym, has most everything you could need. Wet side facilities are really good. Two saunas, big steam and two Jacuzzis.Gets quite busy around peak times
July 2023 by Miles Storm
Review for Bannatyne's Gym, Newcraighall, Edinburgh: A Disappointing ExperienceI recently joined Bannatyne's Gym located in Newcraighall, Edinburgh, and I must say that my experience to date hasn't left much to be desired. As a paying member, I expected a certain level of quality and service, but unfortunately, the club falls short on several fronts.One of the main issues I encounter is the state of the equipment. It is evident that the gym has not invested in updating or maintaining its equipment for quite some time. The machines are old and tired, showing clear signs of wear and tear. It is incredibly frustrating to find myself constantly having to search for functional machines due to the limited availability of working equipment when much newer and better equipment is available in gyms at half the price.Adding to my disappointment is the lack of assistance from the staff. Instead of being attentive to the needs of paying members, it appears that the staff were more interested in personal training sessions. While I understand the importance of personal training, it should not come at the expense of assisting the gym's members. A smile would be nice...Moreover, the spa facilities are equally disappointing. The tired state of the facilities are evident, paint peeling of the walls, broken showers and jacuzzis frequently being out of order. It seems like every other week, one of the jacuzzis is broken, limiting the enjoyment and relaxation for members. Additionally, the steam room has an unclean smell, which is off-putting and gives the impression of poor hygiene standards.The issue of pricing is a constant concern as well. It is disheartening to see the prices being raised regularly, without any apparent improvements to justify the increases. This blatant disregard for loyal customers leaves a sour taste in the mouth. To make matters worse, when I took the initiative to voice my concerns in the past, I never received any follow-up or resolution from the management, staff or head office. It seems that customer feedback falls on deaf ears, which is extremely frustrating for anyone seeking a satisfactory experience.Such a shame to leave such a negative review, but I firmly believe that paying members deserve better.
