September 2025 by Lenny
You just sitting and waiting and waiting, and they don?t even care about you
July 2025 by Lyn Williams
Awful signage, confusing layout, big queues and short staffed BUT OMG the staff deserve a medal and in particular Jennifer. How she kept her cool in the face of lack of staff, stressed and angry customers and awful working conditions I don't know but she did! Give that woman a promotion, pay rise or at least pat on the back because if anyone deserves it she does!!
June 2025 by Margaret O'Neill
Moira at the Musselburgh Branch was extremely rude and very unhelpful. I Will be closing my Bank of Scotland account and banking elsewhere. It just takes a bad experience to make you take your business elsewhere. May benefit from customer service training. I have never been spoken to so obnoxiously by a member of banking staff.
May 2025 by David Hunt
Perfect Bank account Scotland ???????
January 2025 by Bill Armstrong
Getting through to a customer service rep is disgusting, the automative system wants a ton of details, understand that it is for security reasons but I only wanted to ask a simple question, then when I eventually got through I had at least a 10 minute wait..terrible service
October 2024 by Curtis DeLor
Great service, staff very polite and friendly, I thought my question was silly and they put my mind at ease and helped me, will happily return, only popped in today as would not have made it home in time to visit my local branch and I left a happy man, thank you BOS Musselburgh!
August 2024 by Viktor Patrus
Very bad,work only 1 person who can help me
June 2024 by brandon collis
Couldn't understand what they where saying
February 2024 by Charles Packham
Spent ages with my advisor this,afternoon. Managed to get both my wife's and my own finances sorted out and got a new house insurance covering building and content. Delighted.
September 2023 by Ann Hay
Had a problem went into the the branch. And after an hr on phone it was sorted the lovely girl that help was lovely and done her best to help me.
July 2023 by Brian Ferguson
problems with online shopping,visited the bank for help waste of tlme.sorted the problem out with a series of phone calls.if you have any problems avoid this branch.
July 2022 by country music by dode
Very handy location, nearby parkinggood for disabled parking and accessCleanWell laid outStaff are very helpful and really do go the extra mileI cannot recommend this branch highly enough 5?
July 2022 by Marek Krzyszczak
Fantastic and speedy service. Quick in and out with lovely employees
November 2021 by WEN-HUI Helen CHUANG
Make sure that you book the appointment before you arrive. They are usually no enough staffs for the drop-in clients.
July 2021 by David Ladd
Brusque, not the most welcoming. Not really improved in CS since I was a student 40ya. I would never give them any money making business. Great Web site though.
