December 2023 by Google user
No Counter Servces at all on Saturdays (waited ages waiting for someone, then to be told \\\"we dont do counter services on Saturdays!\\\" - No sign up telling me of this either. Wanted to pay money into an account (didnt have card to use machines, told \\\"you should always have your card on you\\\". Quite condascending atitude i thought. Terrible as i had to travel quite a way as they closed all the closest branches too. Waste of time.
September 2023 by Danny Davidson
Unprofessional poor customer service
August 2023 by Delia Boonzaier
Disgusting service. Wouldn?t recommend this bank to ANYONE
August 2023 by leeanne mccafferty
Very helpful staff keeping me right with financial issues I'm very unsure of
May 2023 by All And Nothink
Cant take any cash after 4pmJoke....
December 2022 by Sharon Maclean
Great staff I've been with this branch nearly 3 yrs plus, I've never had any issue, that wasnt sorted. Considering the situation I'm in, they have been very supportive and even explained stuff when I didn't know, the only thing I can say to the reviewer, saying he can only lift 50pounds out, is If u lost ur card hardly or no ID then that is the case but not on weekends, tsb is the best bank around in my opinion, alway helpful, always pleasant, ? nice branch nice staff, sorted all my issues for me,
December 2022 by Graham Laird
Shane they shut the Wishaw branch which was closer for me but I closed my account and then needed historic bank statements and the staff were v very helpful in getting them for me
October 2022 by Lisa Walls
The manager is genuinely lovely and helpful, not so sure about anyone else , have been spoken to very rudely by the same cashier several times , the last time it was too much trouble for her to count money ( a large amount of cash ) , she has such a bad attitude, lm surprised she gets away with it , lots of customers have noticed and l think the manager knows also but is too nice to reprimand her !
October 2022 by Kim Borresen (Kims_cameras)
Very helpful staff
October 2022 by Dominic James
Have to travel 3 miles to local branch struggling with money. Unhelpful staff won't let me take out more than £50 and i need electricity, gas food etc
May 2022 by Jakub Czaja
Rubbish customer service
July 2021 by Jess Slinger
Absolutely fantastic! Just opened a Business Banking account with TSB and had my first visit to the Motherwell branch today. I have to say after this first visit the service is already 100 times better than the service we previously received with Barclays. The branch manager Derek could not have been more helpful and personable, and the woman who served me at the desk was quick, professional and friendly. Breath of fresh air - couldn't ask for more! So glad we switched to TSB.
July 2021 by Leonna Chinskie
Absolutely amazing service from Manager Derek Jardine yesterday. Well done Derek !
September 2020 by thomas crawford
Due to all this virus carry on not allowed in to Coatbridge branch to deposit money must use ATM to deposit in Ur account but if Ur a business u can pay in the bank tried using the ATM system and lost my card yet the RBS and BOS are allowing customers in to do everyday stuff so called tsb customer service to see if Motherwell was the same but they are allowing customers in so good on the Motherwell staff trying to keep some normalaty
March 2019 by Kris Gor
Good and professional service
