October 2023 by Alan Rodger
Cant praise this company enough. Needed two pieces of quartz cut for my kitchen. Fast turn round, finished product exactly as specified and cost was a fraction of the cost quoted by Wren. Even helped load it in the car.A top business.
June 2023 by CE CE
Just brill. Workshop hard to find and Kenny maybe 10 minutes late or so in arriving, but he sure makes up for it in quality and time spent making sure you get what you want. Well worth waiting for. Gold star!
June 2023 by Jay Rodger
Rip off merchant in all his businesses that dissolve when he gets caught out. Do not use
October 2022 by Karen Gladstone
AWFUL. Horrendous experience. Would give zero stars if could. We have needed to call in Police Scotland and Lawyers to deal with this company. They took a 50% deposit of us for materials and took our sink to template. They missed 4 fits then cancelled the job and said they would refund our money and return our sink. We have been waiting since November 2019 for our refund and our sink back. Despite being told by the Sheriff at Edinburgh Sheriff Court to return our money and additionally a decree for this debt then being issued against this company by Edinburgh Sheriff Court in March 2022, the money has still not been returned to us. This company ignores our telephone calls and did not call back. I would strongly recommend looking for an alternative company as many others only take small templating cost with balance on completion. Please research The Surface Works thoroughly on google as you will see many people have left negative reviews there.
March 2022 by Sharon Marshall
From the first email to Kenny till the worktops were fitted, our experience was second to none. His prices were unbeatable and the level of workmanship from the fitters was exceptional. Would highly recommend The Surface Works. Thank you Kenny from Ricky and Sharon
February 2022 by charles stewart
Excellent service especially Charles he was so good with advice and tips
January 2022 by Karen G.
AWFUL. Horrendous experience. We have needed to call in The Police and Lawyers to deal with this company. They took a 50% deposit of us for materials and took our sink to template. They missed 4 fits then cancelled the job and said they would refund our money and return our sink. We have been waiting since November 2019 for our refund and our sink back. This company ignores our telephone calls and did not call back. I would strongly recommend looking for an alternative company, many others only take small templating cost with balance on completion. Research The Surface Works thoroughly as they remove negative reviews from their social media.
November 2021 by iain henderson
The Surface works recently installed a new work top in our kitchenFirst class service and product, highly recommended for a very quick turn aroundThank you Kenny and George
November 2021 by David Gough
Whilst I appreciated jobs sometimes do not go to plan, my experience with The surface works was / is a bit of a disaster. The job started in April 2021 and I have issues in October 2021. The original fitter who turned up allegedly didn't template the job correctly and left the business the day the installation was due to take place thus being left without a kitchen for a period of time. Two staff members turned up the following week to install the worktops and the quality of finish was unacceptable. The worktop was off square, the silicone finish was awful, the drain groves were all different sizes and depths. The upstand were incorrectly sized. After numerous emails and messages. A subcontractor then turned up and "done their best" to fix it but it was still a mess. Kenny arranged for a new member of staff to re-template the job and then follow up the installation. The worktops were taken away and I was left without a kitchen again. The new installer was much better and everything was left in a satisfactory state. Kenny offered compensation in way of a new worktop for a bar area as an apology. This wasn't taken up. Within 6 months of the work being completed we have a leak from the tap fitted by surface works plumber causing damage to the unit. The plumber states that the tap should have been fitted prior to the bonding of the sink and there wasn't enough space to get a good connection despite his best attempts. I contacted Kenny again and various messages exchanged and he seems to have no interest in resolving the issue, I have explained to him during the messages that I would be highlighting the issues I have encountered with feedback online. This is simply highlight my experience of the business which ultimately was a disappointing one.
November 2021 by Mick Houston
We got a hearth custom made at a very reasonable price. It was ready within 24 hours, other companies were quoting 3-4 weeks.We made a mistake with the measurements and Kenny was kind enough to supply the small bit needed to tie it in at no extra cost, even though it was our mistake. Again cut to size within 24 hours.Thanks again Kenny. Much appreciated
March 2021 by Lorraine Walker
Very impressed with the communication between myself and The Surface Works. Kenny always replied promptly to answer my many questions. Very competitive price for quartz worktop. The fitter, Thomas, was happy to answer all of my questions. Very helpful and professional! Extremely quick turnaround from template to fitting. Would highly recommend using this company
February 2021 by christine mcgoff
Thank You to The Surfaceworks for installing our stunning quartz worktops in our new kitchen. Thomas is a lovely guy, very professional, and nothing is too much trouble. Worth every penny and would recommend this company to anyone thinking of quartz for their kitchen.
February 2021 by Monica Murray
This is the second time I have used surface works and was not disappointed service first class from sales right through to install , quality of quartz is fabulous quick turnaround, Kenny was very helpful and Thomas who installed was very professional , very tidy and a provided a high quality finish . when spending so much on this product I wouldn?t hesitate can?t thank them enough Monica Murray
February 2021 by Maureen Gibson
DO NOT USE THIS COMPANY. .... They have taken a deposit of £800 from us. After months of chasing we have NO worktops and NO refund of our deposit. Many emails from them promising a refund. Absolutely disgusting service.
January 2021 by Neil Long
Terrible experience with this Company, took a deposit and then never showed. Failing to answer calls and won't call back. Avoid at all cost....... you will notice a lack of any genuine positive reviews.
