March 2024 by Donald Campbell
Had the breakfast buffet, great value for
March 2024 by Amanda Gibson
Was taken for Mother's Day dinner. However, I ordered off the main Mother's Day set menu whilst everyone else at the table had the carvery. Even though we asked staff twice when my order would be coming out, it never did. After 1hr and a half, I still had no food and everyone else at the table was finished eating so we left. I had no Mother's Day dinner as what was ordered never appeared. Very disappointed.
March 2024 by Gary Doherty
Good food a nice wee place to eat.
March 2024 by Scott Rogers
Stayed at the hotel attached when attending a wedding locally. Great value for money and service. Breakfast was delicious. Drinks were great. Service was great too. All the staff were lovely who served us over the few days we were there. Can't fault
February 2024 by Fraz Brad
Worst customer service ever, rude staff. ?
January 2024 by Robert C
No veggie cheese with veggie burger. Poor menu choice if a Vegan or Vegetarian. Small plates Good points large carpark.
January 2024 by Kathryn Smith
This was the first time I have had a meal at a Brewers Fabre restaurant, and the experience was very disappointing. I had to repeat myself to the staff member at the bar when ordering drinks. The drink my friend ordered was weak. We both ordered the fish pie and also asked for a side salad. I was not happy that the side salad was covered in a sauce/ dressing when I did not ask for this, nor was I asked if I wanted sauce or dressing on the side salad and it doesn?t state in the menus that the side salad comes with sauce/ dressing. The fish pie my friend and I had lots of creamy sauce, a small amount of fish and very little potato on top. I wondered at one stage if this was a pie or a soup. The portion of peas we both were given was very small and were not very hot.On a plus the continental breakfast was good.
January 2024 by KevPamW
The man who took our order (according to the receipt it was Calum M) at the bar was one of the rudest persons we had encountered. Very rude and huffing and puffing all the time!! Seemed too much under pressure to be in this customer facing job? Seemed like he was going to have a heart attack when we asked for three cokes. Asked for a pint of Stella, but rather than saying Sorry we do not have it, was rude telling us they had run out!! My wife has over thirty years of experience in the hospitality trade and was disgusted by his attitude. I wanted to speak to the manager about it, but I was warned not too - as knowing what this man?s attitude was, he would probably have spat in our food!! Girls went to the toilets and were nearly sick - not cleaned and s**t everywhere, obviously not checked by staff at all. Very disappointing as we had gone out for a special family meal. Usually ok, but certainly not today!!! Two of us ordered food for the same table, one after the other, but it was nearly thirty minutes between my daughter getting their food and my wife I getting ours. Absolutely dire!!Food not good and kids dishes very minimal. I asked to speak to the manager, she was not helpful at all and would not accept what was said - needed lessons in being a manager -,accused me of shouting at her, which I was not- witnesses to vouch for me. My £20 mixed grill was cold and when I complained about the food rather then apologising the manager and getting me another plate, took my food away and said I would be getting my money back. My wife?s steak and ale pie had one piece of steak in it. The mashed potatoes were a weird colour and very lumpy. When told about the state of the toilets, rather than apologising the ?manager? said we only check them at the end of the night-!! No sign in sheet - I thought they were supposed to be checked every hour?. Absolutely disgusting, will be sending a letter of complaint to Brewers Fayre. Looking at the recent feedback I am surprised that Brewers Fayre have not taken any action about this place.
January 2024 by 774graemes
Great place for kids to get their dinner and enjoy the soft play, Aaron and Lynn were really helpful. Food was lovely and will defo return
January 2024 by Kirsten McIlroy
If I could have given zero stars I would!Saw festive menu was on, until 31st of December, so booked a table for me and husband whilst away on a mini break. Arrived to a dingy restaurant, but having travelled 20 mins to it decided to give it a shot anyways. Girl who greeted us sat us at table 4 which the booth part is completely broken. We were debating moving when we ordered and husband approached the bar after us sitting and selecting our courses from the festive menu (which is advertised all over the restaurant). He waited in the queue and when he went to order was told the festive menu wasn't running to night. No apology or anything. We chose to leave.Floor was dirty and sticky and the whole place looked ran down!Travelled to the Old Loan's Inn and had an amazing meal! Avoid Monkton Lodge!!
December 2023 by JulieKennedy
Cannot fault the restaurant, they all do an amazing job, very professional and approachable staff, can't do enough to make us feel most welcome. A special thanks to Nico, (I hope I've spelt that correctly), who always appears happy in they're work place and is a very polite and courteous young person. The food, service and overall experience in this restaurant has got to be down to the managers, Fiona does an exceptional job and appears to lead her team on, as she herself is not afraid of hard work. Thank you so much Fiona for making our dining experiences the most enjoyable.
December 2023 by Scott Graham
Good for kids play area but staff are not good at communication, don't know how food comes Carvery was good on the Sunday we went.Kid-friendliness: Great for kids
December 2023 by Elizabeth Young
Waited 1hr dinner. Heard others waited 45mins to an hr too. No explanation just a sorry.Really disappointing-they too busy with kids birthday party.Food was ok - brussels would break teeth-goodness know how they managed to get them brick hard.Dessert torte was only good foodThats what happens when paying upfront - if not for that would have walked out.
December 2023 by Pauline Williamson
Great food always piping hot ,staff are great so friendly and helpful also go out of there way to have a conversation with you cannot fault this place in
December 2023 by Kaz D
The staff here are lovely and super helpful! Was on a business trip for a week and everything was great. Breakfast is a big spread with lots to choose from and dinner was also just as good! Busy every morning and evening with hotel guests and walk ins so booking a table ahead might be helpful around busy times ?