September 2023 by Jodie R
I had my daughters 2nd Birthday Party at the Brewers Fayre Soft Play Monkton Lodge and I would like to thank the amazing gentleman Nichol who was in charge of the organising. He was just lovely and very professional at his job. He was extremely attentive and made the whole experience run smoothly. Thank You x
September 2023 by 238kayf
Another great visit to tire the kids out at the soft play after being in Ayr. Squeezed us in as very busy and food was good.
September 2023 by Jcmya
Friendly and helpful staff, always so welcoming with a smile. Great selection of food that is high quality, well priced and always piping hot. Excellent service and food came so quick. Soft play helps tire the kids out and keep them busy while we wait.
September 2023 by Gordon M
Arrived at Minkton Lodge and had not booked a table. Jill was great and got us a table without any problems. Ordered steaks which were delicious. Staff were very friendly and the service was great. Will definitely be back.
August 2023 by Pottsy1002
Kids loved the soft play and with juice refills and 2 meals for roughly a tenner it was a good way to get them out without breaking the bank
August 2023 by 79kayliem
Came to Monkton lodge with a few friends and our kids had a good meal and the kids had great fun in the play area would recommend!!!
August 2023 by Dkdkdkdke
Good food.good service.had the smothered chicken good value for money.will be back soon for some more great food.
August 2023 by 191brenti
Great place for family , play area and good food, staff really nice and well priced so all in all i give it a 10/10 Will come back again before we go home
August 2023 by headhoncho2022
One of the worst restaurants I've eaten in in a long time. We have been here before and it was acceptable. We were staying at the attached Premier Inn before an early morning flight. We had booked a table for 7pm. There was a queue for the order till and it took half an hour to place an order. The gin I ordered was replaced with a cheap one because they didn't have the special gin The starters were OK but took over half an hour to arrive A family with children had been waiting longer than us and so had the couple at the next table. When our mains eventually arrived. over an hour after the order was placed, the food was substandard. There was no apology from the staff about the wait. My husband had a gourmet burger which arrived overly cooked with cremated bacon but the cheese had come straight out of the fridge with no attempt at melting it. The chips were dry and tasteless. My scampi was certainly budget end. Coleslaw had minimal vegetable content and 1000 island dressing rather than mayonnaise. The whole meal was dreadful. Customer service at Premier Inn whose company own Brewer's Fayre have shown no interest There were far too few staff for the number of diners An experience not to be repeated as you are a captive audience and there are no other options for food
August 2023 by hollyaddy
Staff friendly enough but can only work with what they have. Carpets filthy and sticky. Tables and menus filthy and sticky. Food was ok but just a general feeling of grubbiness Ate here when staying at the premier inn next door. Will go to KFC or McDonalds or another cheap eats in future for better quality and cleanliness
August 2023 by Kevin M
Regular attendees at Monkton Lodge, mainly for the toddler mornings, but often times for lunches to entertain the kids. Great soft play for the little ones at a great price (at least half the price of most other soft plays); which includes juice & toast for the kids and refillable coffee's for the grown ups. Staff are great with the kids and take the pressure off the parents to clamber about. Always friendly, helpful and entertaining. They've also been doing a lot of different things for the children over the summer holidays, so the wee one is learning a bit as well as having fun. Monkton Lodge is usually the kids first choice for play days! Cant argue with the kids.
August 2023 by lacardow
To start with the positives, one of the waiting staff was very helpful when my 6- year old accidentally spilled her chocolate milk and the kids enjoyed the soft play. Pretty much everything else was poor. The carpets under tables near us had visible detritus from earlier guests, the toilets were grim (unclean and very dated, no soap in the gents), the decor was very dated with many walls desperately needing painted. The food was... adequate. Service was pretty poor - it took us asking at the bar and then asking the waiting staff 2 times to get our kids' desserts - 45 minutes after we finished our mains. We wouldn't come back.
August 2023 by Margaret O
Staff are good at times just not a enough at times at times just cannot get served came back out when a lot of people are waiting working of one till need to give this place a good deep clean you go tables which have not been cleared our tables have not been cleaned I think someone needs to look in to this this place has a lot of problems this could be a good going places ???
August 2023 by MarkJManchester
Visited 8th august as staying in premier inn next door. Table booked for 7.30 and after being seated then started queuing at the bar. After twenty minutes people beginning to complain at length of queue with only one bar person on. The duty manager in the worst display of customer skills said no more bar staff available and walked off into kitchen to not be seen for another 5 mins. They seem to think because there are no other options close by that they can tear you like crap. It?s disgusting when considering the inn next door is charging £125 per night with no acceptable eating options. Do not visit.
August 2023 by 972geraldo
Nearly 1 hour waiting for dinner 4 people. Ordered garlic bread starter for 2 people. Waited nearly 45 minutes then had to ask for it. Waitress embarrassingly put it on the table,2 pieces each person the size and thickness of approx half a cream cracker, 9 pounds...she said she was sorry when I asked if this was a correct portion and replied everyone has complained but the company weren't listening..A real rip off at its worst. Meals weren't exactly hot after waiting nearly 1 hour,fish ordered was badly burnt underneath and could hardly cut through it. Overall a very poor effort but great at robbing people. Hardly any staff working there which is what we were told. A lady and her daughter, strangers next to us waited a long time for there food only to send it all back because it was so cold then exited another 20 minutes at least for the sa food to be returned,thus delaying our meal even further. Overall desperately poor,never ever again. We were also warned by people never to try the carvery...
