July 2023 by Bill Struth
Was in this store 29/07/23 and have to say I experienced some of the worst customer service I've ever been exposed to. The shop was extremely busy, 3 times I waited in line to come up and place a bet for a race, and the server (old very wrinkly woman with long dyed brown hair looked like skeletor from He-man with a wig) took on average 6 mins to serve each individual person in front of me. She took breaks in between each person she served to go sip her coffee from the desk behind the serving desk, and she prioritised her regular customers on top of the people who were waiting in line. To say I will never be back in is an understatement however if the bosses and powers that be were to review the CCTV footage of this days morning events, they will see this is no exaggeration. God awful place!!
