August 2023 by kevin cronie
A little hot but very cosy plus they have blow coolers in the room for it being hot bit noisy with the windows open but that's because it's near a roundabout but the staff & owner are lovely people.Food & drinks: The breakfast is great you can have continental breakfast and a fry up for an Extra £5 so £15 in total but the haggis an black pudding are lovely they just melt in your mouth best fry up I've had.
August 2023 by 25TomH
I appreciate that this is an old property, but the noise/soundproofing is atrocious. The floorboards are unbelievably creaky, and it's most disturbing in the morning, particularly when I wanted to sleep in. I could hear whole conversations from next door word-for-word. I asked to speak to a manager at check-out; they were unavailable, and I left my number for them to call me. 5 days later, no call. If you want to sleep in peace, don't bother with this hotel. Additionally, most confusingly, the TV in my room turned itself on at 4.30 am. Haunted, broken? I shan't be returning to find out.
August 2023 by nctc2018
Lovely hotel serving excellent food. Friendly welcoming staff, I felt valued as a customer. Rooms are modern, if I'm being picky, more attention could be paid to cleaning doors and kettle and the towels had reached the end of their life! Apart from that, the well equipped bathroom was spotless. Beds were comfortable, rooms well equipped with a tower fan, iron & ironing board, easy chair, luggage rack, kettle & refreshments. The communal rooms are inviting. Perfect stop over hotel.
July 2023 by R7021HKmichaelb
Fantastic stay in this hotel, I stayed for 3 weeks so I got to know it well, all members of staff were very welcoming from catering staff to room staff and nothing was ever a problem if I asked for something. It's a home from home, breakfast is amazing dinner is top notch food done really well with a fantastic menu, spotless rooms and very well looked after, highly recommended
July 2023 by Explorer710527
This hotel has many knowledgeable, friendly people, but the hotel is old and needs much love. We were also only given 1 hour notice that the water would be turned off and I was asleep which meant I only had 10 minutes to get ready which was not enough time for a family of three.
July 2023 by Gary Richards
We were fortunate enough to be able to use the hotels facilities whilst I supported a LEJOG charity bike ride. Thank you. Great place and awesome staff.
June 2023 by SandraK267
Originally booked the other Best Western hotel the Dryfesdale but received a text on the morning saying we had been moved to The Sure. Upon arrival walked in to a messy reception desk and no staff. The manager then arrived and explained that the sister hotel had no staff but he had upgraded our room to a similar standard. We walked up extremely dirty staircase to our room. The room on the surface looked ok but the top of the headboard was really dusty, no toilet roll holder and the mugs chipped. We had a problem with hot water to the shower to be told that the boiler had only been turned on 2 hours previously. As mentioned before heating was on and it was 27C outside. The evening meal was ok but didn?t expect frozen veg. Breakfast was poor value for money £10 for continental breakfast. The waitresses had extremely short skirts and when leaning over the table whilst cleaning them showed her underwear, not very professional!
June 2023 by elainedodds2
The staff in bar and doing meals it was like the blind leading the blind no one had a clue what they were doing waited over a hour for our meal on a table of six and only one had eaten none else had had food when we told the staff they didn?t realise we had not been given our meals disgraceful it was also a really hot day and the heating was on full pelt a number of people asked if they could turn heating off and were told they couldnt as it would leave the guests without hot water it was a proper sham
June 2023 by Kate L
Thank you so much to the hotel we had a lovely weekend getting married and making memories with all the family. The hotel attended our every need and were very accomodating and friendly The owner Glen was away for the week but we had his lovely daughter Erin who was amazing, she's a true professional and easy to get on with. Also Martin who stepped in while Glen was away he was very easy to communicate with and so attentive to the wedding party and the following day gave us the same treatment nothing seemed to be a problem or too much for him Thank you all for making our day as special as it was
June 2023 by Martin Sloan
Excellent service scones were delicious.
May 2023 by MaryLittleborough
Had an excellent stay here. Staff very helpful and pleasant. Food good both evening and breakfast. Room lovely. Excellent shower and comfortable bed. Hotel very clean. Will definitely be back when in the area.
April 2023 by Hoodisthename
I came to stay at this hotel for business purposes for 1 night and I?m so glad it only wasn?t for any longer. Firstly the location isn?t great unless you want to eat at the hotel there isn?t anything nearby in terms of decent restaurants or bars. The bedroom was small but clean enough, however it was extremely noisy. Due to the main road just outside my window, the floor boards are unbelievably creeky and the walls are paper thin. (I could hear people at the toilet next door) There was also no hairdryer in the room which was a bit annoying as I hadn?t brought one. The mugs at the tea station weren?t clean so I couldn?t even have a cup of tea. The corridor flooring is also very creeky so people walking along it during the night/early hours of the morning woke me up several times. Then there was the shower room? ? Toothpaste marks on the floor, splatters of I don?t know what on the walls, shower head didn?t look like it had been cleaned for years and the shower tray didn?t drain - to name a few issues! Also it seemed very convenient that there was nobody at reception when I was leaving to report my issues to. I will certainly not be back at this hotel and would not recommend it to anyone.
March 2023 by Dane L
This hotel is one that is being improved all the time. The service was excellent, and the food was well-prepared and presented. Bedrooms are clean and have the full range of equipment expected. Public areas are clean and attractive.
March 2023 by xsarahtheexplorerx
The room was modern, comfortable and warm. We all agreed that the hotel had lovely features like a fridge and an en suite bathroom. The cooked breakfast was lovely, and the staff were friendly. We would definitely come here again!
February 2023 by Bron1303
From walking in to leaving we were made to feel more than welcome. The room was perfect, our evening meal absolutely fantastic and the breakfast don?t even get me started on how good it was. I asked for Baked Beans and got some !!!
