January 2024 by Liam Bickerdike
OK food slow service needs
December 2023 by Laura
I see since our visit nothing has changed in terms of service. Came up for a hen do and as the view has the monopoly this was the only place for dinner. We were seated and then it took a wee bit of time for our order to be taken for drinks so we thought we would order everything together. Our starters came relatively quickly however the mains were a different matter. Not one person even explained there was a bit of wait and after arriving at 7pm we eventually got our main course at 9pm! Not one of the staff scanned the room to see who was finished or came to our table to ask if we wanted drinks or even said there would be a delay with the mains. If you have big trays use them to clear the tables! Don?t make 6 trips back and forth a lot of people just wandering around and again not looking up to any tables! Shocking service from the younger staff absolutely no clue about decent service and not one of them was welcoming. The issue I think must be with the kitchen as I visited 2 weeks ago and it took AN HOUR to get our food which was chips and cheese and the tattie scone nachos I mean come on?Nothing has changed from the last 1 star reviews. It really ruined our celebration.Toby and Any @cove there?s no need for a generic response as clearly your efforts are in vain. Try sending someone from your team as a mystery diner and you?ll see what it?s like.
November 2023 by Stephanie Kerr
We ate at the view restauarant 3 times during our stay, and were disappointed with all three. We went down to breakfast on the first morning staying here, no interaction led to a table, menus sat down and the waiter walked away. Breakfast was okay, however my husband ordered the big Scottish breakfast, the menu stated "fried, poached or scrambled egg" wasnt asked how he would like his eggs and there was no toast as stated in the menu. No check backs to see how food was, tables weren't cleared and we ended up going to the bar to pay for the Pepsi that was not included with breakfast, which was flat. Staff looked miserable. We mentioned that the same 40 seconds of a song had been playing on a loop the whole duration of our breakfast, the staff member laughed and shrugged. Having worked in hospitality previously we both found it pretty shocking.Went to the boatshed cafe, 7 minutes up the road and got some decent customer service which was so nice after the breakfast we received. Decided we didn't want to eat in The View restaurant for dinner after the breakfast, we looked online realised there was nothing in the area and decided to walk to The Goil, not realising it was owned by the same company. Got there the Goil restaurant wasn't open, no one told us that, nor was there signs at Drimsynie. Decided to have a drink and walk back. At this point we had no other choice than to go to The View restaurant. We were seated by a lovely blonde girl who actually spoke to us, we were in shock but then ultimately served by the same miserable waiters as breakfast. My husband ordered a burger and I ordered the mac and cheese. It's pretty hard to go wrong with mac and cheese, but the garlic bread came out burnt. Asked the waiter for another can of juice and a replacement as he passed, to which he just nodded and walked away.My husband said the garlic bread would likely come out after I finished my mac and cheese, I joked that the juice would be the same. I wasn't wrong. It took about 20 minutes for a can of juice to be brought to the table.My husbands burger was burnt, and the chips were cold. He didn't finish the burger and we sat and waited for a waiter to come by to mention it being burnt. No one came near us. No plates were cleared, no desert offered, no bill offered. We joked that if we didn't stay at the hotel we could have walked out and no one would have noticed. We went to the bar and paid, and left deciding it wasn't worth the aggravation to even try and talk to someone. I wish we had walked out without paying because that food was not worth the money we paid for it.The next morning we went down to breakfast (we only had breakfast here because it was included) in all honesty otherwise we would have went back to the boatshed. I ordered the big breakfast this time as an experiment, wasn't asked how I wanted my eggs and wasn't given toast. If you don't want to include it, remove it from the menu. Asked the waitress about the toast, and she rolled her eyes (same girl that laughed and shrugged about the music). My husband had the pancakes, the menu stated streaky bacon - it was the same bacon included in the fry up and the pancakes were soggy.It feels very much like the staff do not want to interact with you, with a few exceptions. The general reception is cold and unwelcoming.The hotel itself is in such a stunning location with incredible views and nice rooms. The staff and the restaurant really let you down.
November 2023 by Danielle McCue
sat waiting for over an hour before the drinks were even brought out never mind the food! we had 2 young kids with us that never recieved any food because after waiting for over an hour and a half we walked out.overpriced food for absolutely ridiculous service!!!! feel sorry for the staff as the place obviously takes to many bookings then cant provide half decent service or good waiting times.
November 2023 by Novereed N
Where do I start????.Staff are unwelcoming feels like an effort to even take a drink orderFood was absolutely rancid my wife ordered the Mac and cheese with garlic bread. The garlic bread came out like charcoal. I had the double highlander burger didn?t even finish it as it was so disgusting.Ordered a drink as the food was put down and didn?t receive it until we threw in the towel with the horrible foodUnfortunately this was a gift to us as a ?mini-moon? therefor we were unable to check the reviews beforehand. Otherwise we would have avoided. A lot of others experiences very similar to ours especially with rude staff and unsatisfactory food toby@cove uk you keep apologising but clearly nothing has changed
October 2023 by Jade Curse
We had a terrible experience this weekend here. Firstly, we had a table booked for 14 since September for an 80th birthday celebration and the service in here ruined our night. They told us they never had our booking and ended up moving us tables twice to which the manager and a staff member jokingly said to eachother wow you could have told me you were using my big table and they laughed as we walked past them. We were also left waiting with our plates on the table and they brought the cake out that we brought whilst the table was still full. Breakfast service this morning was just as bad, half of our table still waiting for drinks half way through eating breakfast they got 3 orders wrong twice. Both experiences totally ruined our lovely family holiday as this is the only place to dine in at Drimsynie.
October 2023 by David Chrisp
Me and my girlfriend came here for a evening meal. Took a long time to get served once eventually seated. My food was burnt and partners seemed like a very average ready meal at best. Ordered an extra drink which never came and still got charged for it, we tried to sort this with one waitress who was far from happy to help. She slammed the receipt on the table and rolled her eyes trying to sort the refund out. When she did get the refund , we ended up getting charged yet again for the drink we never got and still under changed. Overall not the best experience at all, would not return which is a shame as it has such potential with the beautiful view and nice restaurant.
October 2023 by Fiona Cree
Very disappointed visit by son, cousin and 2 friends who were guests at lodge for weekend. Arrived for dinner 23rd Sept. Order taken for drinks waited half hour and had to be sent back as lager flat due to being left on bar before served to table. The food order taken when eventually arrived after a further long wait, wrong food served, plain burger had everything on it and was a chicken burger not beef, a curry arrived that hadnt been ordered and then when staff realised error 5 mins later was taken away. One meal served at a time and kept making excuse the kitchen waa busy Bill had to queried and service was not what as owners we have experienced in the past. Granted it was busy due to being September weekend but clearly not enough staff to cope and it showed that evening.resulting in wrong orders, lukewarm food and flat lager. Bad experience.
July 2023 by Charles Graham
It looks decent from a distance. Once someone could be bothered speaking to us waiting I kind of wish they never bothered. The girl was condescending and obnoxious. No thank you.
May 2023 by Linda Robertson
Had a pleasant visit. The place is lovely with a stunning view. However let down by the fact that the staff took our food order and we checked after 45 minutes why it had not arrived yet to be told the kitchen was shut however would open soon. So we thought fair enough it was just a mistake. A while later another member of staff told us the table we were at was booked and we would need to leave shortly. I advised the staff member that we would have left straight after we had our food that we had ordered now over an hour ago and still did not have. After saying that to the staff member he went and brought our food order straight away. The food was not cold but not very warm. I realised this was mostly an error however it let the place down as it was a small order and the place had maybe 7 tables in so really not busy.
May 2023 by Jay Jay
Beautiful hotel and restaurant with stunning views across the loch. The food was really nice and well presented (I recommend trying the tattie scone nachos). The prices are a little high in my opinion but to be expected in such a beautiful setting. The staff are all friendly and attentive and provide a really efficient service. ***Side note...tip staff if you can afford to, they're not paid nearly enough what their graft is worth***We visited for breakfast, lunch and dinner. The mussels were nice and the burgers huge and tasty, but I have a sneaking suspicion that the lentil soup may have been Heinz from a can ?
May 2023 by neil stockham
What a wonderful place great food, good service friendly and helpful staff and with great views across the Loch
April 2023 by biegalo56
It's just like a pub just it's not as good we came in the afternoon too see if there were any space place was a quarter full and we asked for a table to have dinner they said they were full and we don't have a reservation so we went to do some sports then we checked again to see if there were any tables and there was , so we went in we had 2x beef burgers 2x fish and chips , the fish was good but the tar tar is an avoid for us one burger was cooked alright but not again and mine was burnt and was unpleasant. the best thing I had was the slaw it was great with creamy texture and was the best thing in the meal. The chips were also good but were lacking seasoning which was sad but they were alright. service was great and that's really all wouldn't go again and we only went cause we were pressured and had nowhere to go . If you do go safest option fish and chips or scampi .?
April 2023 by Ana Catarina
One of the worst dinners I've ever had. We arrived at 7.45pm and the staff told us that just take away was available. They delivered a menu with 5 or 6 pizzas and chips. The pizzas were horrible, supermarket ones with lots of ketchup.Please note: the prices indicated in pizza menu are not up to date... the pizzas are more expensive than indicated.
March 2023 by David Wetton
Stopped for some drinks as we are staying in one of the lodges on site. Staff were extremely friendly and the views over Loch Goil are simply spectacular. Also very dog friendly.
