September 2023 by Tina
I went today to Pandora in Livingston centre to pick up an online order and I was very disappointed how the staff treats the clients. There were three member of staff and only two clients in the shop at that time. Sharleen and Lynn were VERY VERY attentive with ONE client and nobody came to us. We were completely ignored for around 10 minutes. At some point another client comes into the shop and Sharleen went to serve them and my husband mentions that we were in the shop for a while already and that's not ok.She then processed to tell us that there are two different queues (we were waiting at the click and collection point) and when someone will be available will come to serve us. So now I'm wondering if there were like another 10 clients to come in the shop we will have stayed there forever because we had only to collect something? Very annoying the attitude. What's the point of the click and collection point if nobody comes to till anyway? The client told her that actually we were in the shop before them and Sharleen ignored that too. Then she comes and tell us that she'll serve us first because the other client said so. That's not ok at all, very disrespectful attitude and she didn't even acknowledge the error she just made. If we weren't there to pick up an already paid order, we would have left the shop.
June 2023 by L Douglas
Mark was super helpful thank you!
April 2023 by badrallach
The staff here are fantastic, so friendly and helpful with nothing being too much trouble.
September 2022 by brian hutton
Staff are nice but won't leave you in peace to just brows
July 2022 by Dot Arnot
Extremely helpful staff. Huge choice of items to choose from. Suitable for all ages.
May 2022 by Lynda Donaldson
Staff always so friendly and helpful
December 2021 by Alice MacAlister
The customer service in the Livingston branch of Pandora is excellent. The staff are so helpful, friendly and patient. The jewellery is lovely and so is the buying experience in this shop.
July 2021 by Ronnie Stewart
Great shop helpful staff... my wife loves Christmas for a new addition ?
May 2021 by Shona Elaine MacKenzie
Friendly yet pofessional staff, excellent customer service.
November 2020 by Tracey Hayward Stevenson
I went to Pandora livingston today, with a problem with my daughters bangle. I received brilliant service, and the problem was resolved quickly. Great service ??
September 2020 by Toni Stewart
Busy day today due to Christmas returns and exchanges, staff that work in the LIVINGSTON outlet have been hurled abuse at off multiple grown women in front of members of the public. Staff acted professionally and done the best they could. Yes there is excess waiting time but there?s 5 members of staff serving on only 2 tills and dealing with rude customers. Hats off to the staff.
September 2020 by Jennii Kinloch
Shop is nice, good selection. The policy for making people with faulty items queue with purchasers isn't great. 40 minutes and counting.
September 2019 by James Lynch
Excellent wee shop with cheerful staff.
August 2019 by Douglas Ker
Nice shop nota lotof selection though
May 2019 by Laura Nicol
Love this shop definitely have everything l love the Dumbo charm
