March 2025 by ppp kkk
Poor Service, Seem to have a go slow mentality, they can't even open on time...
January 2025 by Andrew Roberts
Been a few times to pick up certain items only available at a chemist well done
January 2025 by Ali Hood
If i could give it Zero stars I would the customer service is shocking handed in my prescription told it would be a half hour wait no issue with that however when are behind the counter thinking that public can't hear them, talking about customers in a negative way when confronted about this behaviour all that they could say is it's been a busy day that dose not give anyone the right to degrade customers.
October 2024 by Parmida Sharghi
I?ve been using this pharmacy for years, and unfortunately, my experiences have often been frustrating. During my most recent visit, I approached the counter to collect a prescription, only to be met with confusion and an unhelpful response from the staff member assisting me. Despite my explaining that the prescription should be in their system, she seemed unsure, checked briefly, and ultimately couldn?t locate it. When I asked what to do, she responded bluntly and said ?come back tomorrow? felt dismissive and indifferent to the urgency of my needs.
Experiences like these, where there?s a lack of support and empathy from the staff, make it difficult to rely on this pharmacy. It?s safe to say that I will no longer be going back and will be finding a pharmacy that values patient care and assistance.
September 2024 by S 76
Specifically asked for product without caffeine. Get home and discover the second ingredient in it was caffeine. Maybe don?t take medical advice here.
August 2024 by Lynda Nelson
This is possibly the worst pharmacy in livingston!! Iv lost count on how many times iv ordered my script early so as no delays, then went to pick up and was told it's not been seent over from doctors. Only to go back into doctors and told it was sent over days ago. Then back to pharmacy and with no apology they hand it over with a look. Terrible customer service
April 2024 by cristina currie
Smallplace with very efficient staff.
January 2024 by Jules Galloway
Shocking the way they treat transgender customers, clearly says Mr on my prescriptions and the staff proceed to loudly call me hen, honey so many times I lost count even after being corrected. Will go out of my way to avoid.
December 2023 by Carmela N
First time going there and Worse pharmy I have never beenI have asked my GP to change my pharmacy
October 2023 by Louise Cameron
Queues are always huge and staff are always extremely unhelpful and have an attitude. They have loads of people standing about chatting so no shortage of staff! No understanding of the urgency of people requiring medication and very uncaring when they don't have something in.
August 2023 by CR
Staff are extremely rude.I am currently ill and as a result can be confused at times. When I went to collect my prescription, the lady serving me snapped at me and rolled her eyes, telling me it would be an hour til prescriptions would be ready, before turning away from me.In the midst of confusion, I left the pharmacy and stood outside trying to understand what to do next.When I re entered the pharmacy, the same woman served me and immediately began laughing at me in an aggressive way, telling me she couldn?t understand why I had left.After leaving the store, she continued laughing and I could hear her bitching about me to other staff at the counter.I?m shocked and appalled by how rude and condescending this person was. I was in a state of confusion and illness, and her lack of customer service made me feel both small, belittled and upset.
April 2023 by Margaret Faulkner
Excellent customer service today by staff and pharmacist. I was told 30 minutes to wait and a lovely lady got me a seat and I had my antibiotics in minutes.Never been treated so lovely as I was today and it was very much appreciated. Well done to both of them. I never got their names but the lady was talking about her family going cycling.Please keep up the fab customer service.
January 2023 by Simon Whyte
Sometimes can be a queue but they usually are quick efficient and polite
January 2023 by B M
I had visited my GP more than 3 months ago, and my GP prescribed the medicine for me. I went to this Morrisons Pharmacy at least 3 times within the following one month to ask for the prescribed medicine, however, each time they answered me that the medicine was not ready, and they would contact me once the medicine was available. Now several months have passed, they never contacted me for my prescribed medicine. I felt very disappointed with their unprofessional and poor service.
October 2022 by Ed Fry
Staff really friendly and helpful ? been really supportive of the poppy appeal.
