March 2024 by james paterson
Great staff helped me hugely with my requirements
March 2024 by Leigh Price
Sold my partner a phone & broadband contract on the pretense that I could also join the household deal once I was ready to upgrade. Now that I'm ready to upgrade, EE have now moved the goalposts and I can't join this deal unless I change my account to my partner's name and wait another 3 months while my account is frozen. They now expect me to continue paying a phone contract for 3 months for a phone that's already paid for, or pay their extortionate 1-month sim-only deals that are terrible value for money (and won't contribute anything towards a new phone) for 3 months. I'm also not a 12 year old child and wouldn't mind my own phone contract being in my own name...
We would've saved much more money going with YouFibre and shopping around for phone contracts!
March 2024 by A Real Scotsman
Tried to get a battery repair for £50 like the website advertised. I was told twice it would be £300. I am totally disgusted with this miss selling and vow to never use ee again.
December 2023 by Robbie Morton
Great customer service from the Livingston shop. Was having issues with my mobile dropping calls. All sorted at no cost ?
December 2023 by Dave Bello
Not very helpful, and always say to go online to sort out any problems don't see the point of them having a shop open if they not willing to help in anyway
September 2023 by Robert Rae
Absolutely brilliant service from Conner. Helpful and knowledgeable.
August 2023 by Steven Porteous
Got myself into a pickle trying to set up an eSim, ended up deactivating my sim card and was without an active number, very helpful advisor sorted out a replacement physical sim card, answered a ton of questions and would not hesitate heading back to this shop if i got into difficulty again, thanks for getting me back up and running
August 2023 by Roddy McGouldrick
Have been with EE for near enough 10 years and after my experience in the Livingston store, I?m now with o2. I was ?assisted? by Nads (Nadeem), he was very patronising and dismissive. I told I wanted to pay around £50 on my new contract as on my current contract I was paying £70 a month. Nads didn?t listen to anything I had to say (except what phone I wanted) and proceeded to price up on the same tariff as I was already on, I explained I wasn?t wanting to pay £70 which he advised and I was only wanting to pay around £45-£50 but he didn't give me any options it was £70 or nothing. He was very dismissive about this and when I asked to take the paper he had written on with all the details of my new plan, he was very quick to get up and explain how I could leave EE and explained how I can port my number over to o2. I felt this whole situation could of been dealt with better and more professionally. Over at o2 I was offered a better plan for a lot less money.
June 2023 by Joyce Cameron
Wasn't impressed with them not much choice in handsets. Expensive tarrif
May 2023 by Isabel S
Awful staff, unhelpful while patronising me. Useless as usual company. Can't wait to end my contract and switch
April 2023 by gary anderson
Very helpful, new contract issued as a new customer with no fuss.
March 2023 by margaret sweeney
Really helpful,fixed my phone problems quickly, assistant Vicky is great
February 2023 by J McDonald
Called at this branch yesterday and was given first class advice and guidance. Their efforts and time spent on resolving technical problems was exceptional as well as successful. My genuine thanks to all.
February 2023 by Laura Longmuir
Katie was very helpful & friendly, got my contract sorted and my phone set up in no time for me.
February 2023 by Glenn Waters
Service levels poor and reception worst I've ever had
