April 2025 by Tom Thayne
We went bowling here. Kids liked it other than afew technical issuea with our lane.
Bowling prices were ok but food and drink were expensive including soft drinks
March 2025 by Mirage Band
Had the misfortune of having our wedding here on Friday 21/02/25 - after many years of hearing good things about this venue and picking this venue for its quality reputation I can?t begin to say how utterly disappointed I am that when it came to my big day to find the place has turned into the Fawlty towers of West Lothian?
Poor (if any) communication,
a management team who genuinely don?t give a toss about the customer being happy- either that or they are even more ambivalent to how atrocious the service they are providing actually is,
inadequately trained incompetent staff (with the rare exception of one or two decent staff who are too good for the place and their good nature taken advantage by the lazy lazy management team),
An ?events /wedding coordinator who not only is totally clueless but doesn?t even dress appropriately or respectfully - couldn?t be 100% certain as she wasn?t around that much but looked like tracky bottoms and scruffy shirt (same clothes on the 2 days we saw her) not even tucked in - the 4 brief moments we saw this woman over 2 days - day of wedding and day before wedding she was totally clueless - no clear communications on how day was to run, no walk through or run through of wedding - this woman is clearly uninterested and untrained and looks as if she is making things up as she goes along - 4th co ordinator in 3 months I have no doubt she won?t last long! - nothing followed through and can?t trust or rely on anything said by her or the new general manager,
untrained staff - never ever heard of a trained bar staff not knowing what a glass of white wine was or how to make a fizzy orange, made up prices - identical rounds different prices throughout the night,
we had to move furniture in between wedding breakfast and evening reception ourself,
no signage to show guests where to go ? I could go on and on ?
This used to be a well respected venue - no longer the case over the last year - since my wedding I?ve heard so many stories from previous brides over the last year who have all had similar experiences!
if you want a dream wedding or party - anything that you care about details and things being done right - steer clear from this venue at least until this incompetent management team have been replaced and if the latest Mr Masters promises you the world (he does come across pretty plausible the first time you meet him ) - take anything he says with a pinch of salt and be prepared to see the nasty side of him if you dare to disagree with him or own your own opinion - that of course if he even bothers picking up his messages or returning correspondence!
Part 2 in another review as I have reached my character limit
March 2025 by Craig Herd
Customer service of a business that won?t be here much longer.
February 2025 by David Thomson
on top of my wife's review, I have added to it, just some other things off the top of my head. our advice -- AVOID AT ALL COSTS!!!! Had the misfortune of having our wedding here on Friday 21/02/25 - after many years of hearing good things about this venue and picking this venue for its quality reputation I can?t begin to say how utterly disappointed I am that when it came to my big day to find the place has turned into the Fawlty towers of West Lothian?
Poor (if any) communication,
a management team who genuinely don?t give a toss about the customer being happy- either that or they are even more ambivalent to how atrocious the service they are providing actually is,
inadequately trained incompetent staff (with the rare exception of one or two decent staff who are too good for the place and their good nature taken advantage by the lazy lazy management team),
An ?events /wedding coordinator who not only is totally clueless but doesn?t even dress appropriately or respectfully - couldn?t be 100% certain as she wasn?t around that much but looked like tracky bottoms and scruffy shirt (same clothes on the 2 days we saw her) not even tucked in - the 4 brief moments we saw this woman over 2 days - day of wedding and day before wedding she was totally clueless - no clear communications on how day was to run, no walk through or run through of wedding - this woman is clearly uninterested and untrained and looks as if she is making things up as she goes along - 4th co ordinator in 3 months I have no doubt she won?t last long! - nothing followed through and can?t trust or rely on anything said by her or the new general manager,
untrained staff - never ever heard of a trained bar staff not knowing what a glass of white wine was or how to make a fizzy orange, made up prices - identical rounds different prices throughout the night,
we had to move furniture in between wedding breakfast and evening reception ourself,
no signage to show guests where to go ? I could go on and on ?
This used to be a well respected venue - no longer the case over the last year - since my wedding I?ve heard so many stories from previous brides over the last year who have all had similar experiences!
if you want a dream wedding or party - anything that you care about details and things being done right - steer clear from this venue at least until this incompetent management team have been replaced and if the latest Mr Masters promises you the world (he does come across pretty plausible the first time you meet him ) - take anything he says with a pinch of salt and be prepared to see the nasty side of him if you dare to disagree with him or own your own opinion - that of course if he even bothers picking up his messages or returning correspondence!
not to mention, the linen used for our wedding, not being replaced, but simply turned over for the wedding the next day!! Guests charge £17.49 for 4 shots -- how in the hell does that add up?? £4.37.25 a shot??? Cans of coke being charged between £2.20 and £2.75. Untrained staff behind the bar, gym staff working the bar, constantly hounded to go to reception to pay a bill, that appeared out of no where, itemised bill requested and still not provided, wine that was to be poured only for meal guests being freely handed out and put on tables for the evening guests (deliberately in my opinion simply to make the money on the corkage), that wine when eventually removed from the tables disappeared downstairs (we had no guests downstairs!!), the list goes on and on and on!! No key to lock the bridal room, even although we weren't offered it until wedding planner number 3, no offer of a safe to put cards etc into (been told by an ex member of staff that 2 staff were sacked for stealing money out of wedding cards), no signage to guide guests, so we had guests appearing from all doors left right and centre meaning we could not great them properly, bride in the room ready to make her appearance and the untrained bar staff are still moving stock around (that looked terrible in our wedding videos and very unp
February 2025 by David Thomson
on top of my wife's review, I have added to it, just some other things off the top of my head. our advice -- AVOID AT ALL COSTS!!!! Had the misfortune of having our wedding here on Friday 21/02/25 - after many years of hearing good things about this venue and picking this venue for its quality reputation I can?t begin to say how utterly disappointed I am that when it came to my big day to find the place has turned into the Fawlty towers of West Lothian?
Poor (if any) communication,
a management team who genuinely don?t give a toss about the customer being happy- either that or they are even more ambivalent to how atrocious the service they are providing actually is,
inadequately trained incompetent staff (with the rare exception of one or two decent staff who are too good for the place and their good nature taken advantage by the lazy lazy management team),
An ?events /wedding coordinator who not only is totally clueless but doesn?t even dress appropriately or respectfully - couldn?t be 100% certain as she wasn?t around that much but looked like tracky bottoms and scruffy shirt (same clothes on the 2 days we saw her) not even tucked in - the 4 brief moments we saw this woman over 2 days - day of wedding and day before wedding she was totally clueless - no clear communications on how day was to run, no walk through or run through of wedding - this woman is clearly uninterested and untrained and looks as if she is making things up as she goes along - 4th co ordinator in 3 months I have no doubt she won?t last long! - nothing followed through and can?t trust or rely on anything said by her or the new general manager,
untrained staff - never ever heard of a trained bar staff not knowing what a glass of white wine was or how to make a fizzy orange, made up prices - identical rounds different prices throughout the night,
we had to move furniture in between wedding breakfast and evening reception ourself,
no signage to show guests where to go ? I could go on and on ?
This used to be a well respected venue - no longer the case over the last year - since my wedding I?ve heard so many stories from previous brides over the last year who have all had similar experiences!
if you want a dream wedding or party - anything that you care about details and things being done right - steer clear from this venue at least until this incompetent management team have been replaced and if the latest Mr Masters promises you the world (he does come across pretty plausible the first time you meet him ) - take anything he says with a pinch of salt and be prepared to see the nasty side of him if you dare to disagree with him or own your own opinion - that of course if he even bothers picking up his messages or returning correspondence!
not to mention, the linen used for our wedding, not being replaced, but simply turned over for the wedding the next day!! Guests charge £17.49 for 4 shots -- how in the hell does that add up?? £4.37.25 a shot??? Cans of coke being charged between £2.20 and £2.75. Untrained staff behind the bar, gym staff working the bar, constantly hounded to go to reception to pay a bill, that appeared out of no where, itemised bill requested and still not provided, wine that was to be poured only for meal guests being freely handed out and put on tables for the evening guests (deliberately in my opinion simply to make the money on the corkage), that wine when eventually removed from the tables disappeared downstairs (we had no guests downstairs!!), the list goes on and on and on!! No key to lock the bridal room, even although we weren't offered it until wedding planner number 3, no offer of a safe to put cards etc into (been told by an ex member of staff that 2 staff were sacked for stealing money out of wedding cards), no signage to guide guests, so we had guests appearing from all doors left right and centre meaning we could not great them properly, bride in the room ready to make her appearance and the untrained bar staff are still moving stock around (that looked terrible in our wedding videos and very unp
February 2025 by Deborah Thomson
Had the misfortune of having our wedding here on Friday 21/02/25 - after many years of hearing good things about this venue and picking this venue for its quality reputation I can?t begin to say how utterly disappointed I am that when it came to my big day to find the place has turned into the Fawlty towers of West Lothian?
Poor (if any) communication,
a management team who genuinely don?t give a toss about the customer being happy- either that or they are even more ambivalent to how atrocious the service they are providing actually is,
inadequately trained incompetent staff (with the rare exception of one or two decent staff who are too good for the place and their good nature taken advantage by the lazy lazy management team),
An ?events /wedding coordinator who not only is totally clueless but doesn?t even dress appropriately or respectfully - couldn?t be 100% certain as she wasn?t around that much but looked like tracky bottoms and scruffy shirt (same clothes on the 2 days we saw her) not even tucked in - the 4 brief moments we saw this woman over 2 days - day of wedding and day before wedding she was totally clueless - no clear communications on how day was to run, no walk through or run through of wedding - this woman is clearly uninterested and untrained and looks as if she is making things up as she goes along - 4th co ordinator in 3 months I have no doubt she won?t last long! - nothing followed through and can?t trust or rely on anything said by her or the new general manager,
untrained staff - never ever heard of a trained bar staff not knowing what a glass of white wine was or how to make a fizzy orange, made up prices - identical rounds different prices throughout the night,
we had to move furniture in between wedding breakfast and evening reception ourself,
no signage to show guests where to go ? I could go on and on ?
This used to be a well respected venue - no longer the case over the last year - since my wedding I?ve heard so many stories from previous brides over the last year who have all had similar experiences!
if you want a dream wedding or party - anything that you care about details and things being done right - steer clear from this venue at least until this incompetent management team have been replaced and if the latest Mr Masters promises you the world (he does come across pretty plausible the first time you meet him ) - take anything he says with a pinch of salt and be prepared to see the nasty side of him if you dare to disagree with him or own your own opinion - that of course if he even bothers picking up his messages or returning correspondence!
February 2025 by Ethan M
Gym is small but has ok equipment, alot of cardio options but no flat benches or barbells. Sauna is good although a bit small as well. Showers in men's changing are leaking and only come on for 5 seconds at a time. Door to steam room doesn't shut properly so the temperature is very low. Food is pretty terrible. Staff are nice though.
January 2025 by Alastair Rennie
Lovely setting for a function
January 2025 by Linzi Walker
Booked Santa's grotto for my daughter and friend, turned up to be told it was cancelled. Had no contact or refund and 2 very upset girls. Duty manager told me it was changed to the Sunday and lucky I phoned to confirm as they told me it was cancelled both days. No refund and just told sorry we forgot to phone and do you want a free drink ?. Now waiting on general manager phoning back but not hopeful that will happen.
January 2025 by David Edwards
Christmas Party - the food was absolutely awful - Turkey was so dry the gravy was like water
- 2 small pieces of carrot and parsnips that was only edible part of the dinner
Pate to start was served with 3 dry biscuits no flavour so dry.
No salt or pepper on the table.
The waiting staff need more training bringing out 2 plates at a time is so slow. The only reason for 1 star is because how good the bar staff was.
November 2024 by Lisa McLean
ten pin service shocking. staff nowhere to be seen and left standing at bar 10 mins it used to be such a nice place but really gone down hill
November 2024 by Nook Bear
An enjoyable round of golf,,, and will play again ...?
September 2024 by Alan McGowan
course in great condition, enjoyed my round here.
September 2024 by MTB Dad
Great bunch of folks running the ten pin bowling and also the front reception who help with this. Thanks again for a great staff afternoon out.
September 2024 by Jack F
Awful experience and I didn?t even play golf - travelled to this course from the UK. Got to the pro shop to check in for my tee time and was told that members had been booked on to the same tea time. No apology, no suggestion of an alternative tee time.
Paid £35 to play / asked for a refund and won?t be returning to this course and if you?re a non member I would stay away.
