March 2024 by Craig Mathew
The YODEL service provided by this petrol station is abysmal. Each time I go in I am told the label printer isn't working, even though there are fresh parcels sitting on the còunter & don't attempt to print anything infront of me. This happens literally each time I go in & its excuse after excuse. The only staff member that has tried to resolve the issue was Maria, the other male staff members don't even bother, they are rude & abrupt. I wonder if YODEL are aware of this representation this BP garage is providing.Edit- Called today to see if machine was working and the guy said no, I said is it being fix & he hung up. Surely BP headoffice need to sort this out ?
February 2024 by Liga Muzikante
I would like to address the outgoing issue regards yodel parcel service in this petrol station. On so many occasions I have been turned down the service either after 18:00 or on weekends and today was no exception. Staff comes up with various excuses either system is down , scanner issues , barcode issues even at some point they had self printed sign up that parcel service is unavailable after 18:00 but Yodel advertises that the service is available 24/7It?s really misleading and time wasting. I?m unsure what is the real issue here - either lack of training , staff ignorance or self made up rules ?I work in retail as management and this is definitely behaviour what loses your custom .Yodel should really consider taking their business elsewhere as this place is not providing services you advertise.
February 2024 by valdis novickis
Horrible place. Parcel service not working as system error, but somehow in other shops there is never issues. Saturday and sunday you can forget about taking your parcel there, new employee forget aswell about your parcel. why they are offering yodel service if they refuse to take parcels. I do not believe that system is broken all the time. people who works there do not care at all. Lazy...and diesel pump No2 still leaking even i reported it few years ago. horrible place with poor attitude.And 1 pence change. They will never give you it unless you ask... i dont care if it is only 1p, its my change and i want it.And responce will beHi Valdis, we're really sorry to hear you had this experience with staff while visiting the site. We'll make sure to pass your feedback on so thank you for taking the time to share this with us. (random name)and nothing will be done
February 2024 by allthingswrc
probably the most grumpiest staff i?ve ever seen, not smiling or anything and i got over charged for something that was 70p and got charged £1, honestly change you?re staff because i won?t be back until they find new jobs.
December 2023 by Donna Gunda
Shocking garage, staff are rude, saw them accuse a guy of stealing( which he wasnt) and wouldn't serve him, and i was only in to collect a parcel to be told they sent the courier away as they were to busy to take parcels, i will never use this garage for petrol or collect a parcel ever again.
November 2023 by William Anderson
Am assuming she's the manger of the place but don't tell her nothing bad about the coffee machine gets on the defensive fast enough and trys to say your the one at fault. She shouldn't be in that sort of work when's she's not willing to put the customer first!
October 2023 by Nicola Bowser
Have tried sending parcels on a few occasions when the Asian lady is in she tells me 'there's no paper left' or 'the machines broken' I use the service alot and her attitude is horrendous!When the guy Ali is on, its always working ? why bother having this service available if you are just turning customers away!
October 2023 by Kenny Hanlon
Never seen such miserable staff anywhere in my entire life. I never seen one of them smile. Sometimes you feel like they are looking at you like you?re a piece of dirt, and that?s when they decide to make an appearance and actually serve you.Seriously thinking of going elsewhere .
July 2023 by Lee Wilson
This shop absolutely S T I N K S of rotten out of date spiced food. I had to hold my breath paying for diesel. Vile smell enough to put people off returning. Diesel is overpriced too
May 2023 by Rey Jackson
Staff have filled in the toilet cleaning checklist for the whole day despite it only being 1 pm. Only one working toilet is fair enough, but when I informed them that the sink in that cubicle was leaking and there was water all over the floor, they shrugged, mumbled something about "it'll just keep leaking" and continued their conversation. I understand nothing can be done at that time to fix the sink as it is the only operational loo, but they have a responsibility to mop it up and carry out their cleaning regularly. What if someone slips and gets hurt? They could at the very least mop it up and place a bucket underneath to catch the leak.
April 2023 by Henry mbi
Rude staff, say they collect yodel parcels online but never accept them when you head in
October 2022 by Kirsty Brown
Staff rude any time you're in. Have tried to send yodel parcel on 2 separate occasions.Once I was told oh I'll try the machine plays up & turned away then 2nd the guy said I'm not taking anymore I've to many! Don't advertise you'll take parcels if you're not willing too! Prices are ridiculous too
August 2022 by Theo
No longer accepts parcels for Yodel.Wish they informed Yodel about that. Would have saved me a 20 minute round trip..
August 2022 by George Duncan
Nightmare! Overpriced and borderline rude staff. Just type Shell in the sat nav. Much better than this place. Read the reviews... "we shall look into this" is a very common reply to many comments
August 2022 by Ross Stevens
Absolute joke of a service station not accepting collect+ parcels and supervisor lying to customers who have opted to use this as he?s the one who told them to refuse collect+. Only 1 star as cant post unless I choose 1