March 2024 by Alain Wright
Very rude, if answering the phone is too much trouble don't answer. You've just lost a customer!!!
September 2023 by J S
Absolutely delighted with our new stove.Service was 5 ??????????Davie and Dougie were fantastic, worked hard and were also very tidy, no messThank you to all
August 2023 by wmckin11
Everything about our experience with Linlithgow / Hasties stoves has been perfect. They're extremely busy right now so a little patience may be required. But despite this they are brilliant and do a fantastic job.Installed our Chilli Penguin stove, Chilli Penguin heatshields with a lovely hearth and did the flue as well. The quote was really thorough and a really decent price all in. Couldn't ask for more.Worth also mentioning everyone I've dealt with here who were all fantastic. The installers (David and Dougie) were extremely polite and cortious, they even made sure to keep us updated on what bit was being installed. They even helped giving us some extra bits to colour match with the heatshields! Carol who dealt with everything else was always very informative and helpful.If you need a stove and you're in the area you needn't go anywhere else.
August 2023 by Karen Bryce
I would highly recommend Hasties in Linlithgow the staff were so helpful when we got our installation date Davie and Doug were fantastic put dust sheets all around the house was installed within a day . Don?t go anywhere else these guys have customer service down to a t.
August 2023 by Keith McDonald
Can't speak highly enough of the job Linlithgow Stoves done with our installation. From the moment they arrived Davie and Dougie were friendly and professional throughout and done a cracking job of our stove. We were offered great advice as well in the store on stove types, mantles and hearths. All in all wonderful service from start to finish and to say that we are delighted with the end product is an understatement. Would highly recommend.
July 2023 by Don Williams
Don't carry many spare parts.
June 2023 by Lisa Hirter
Linlithgow Stoves installed a stove for us recently and we would highly recommend them. Customer service before, during and after the installation has been fantastic. On the days they were booked in, they turned up when they said they would, completing the job in two days. Every safety aspect was covered with no short cuts taken, it was very neat and professional work.
June 2023 by alan morris
We have just had a multi-fuel stove installed and we love it, from the initial survey with Carol and David through to the install everything was first class, David and Dougie?s workmanship was very professional tidy and no mess, a big thanks to David who explained all aspects of the Installation, we would highly recommend this company.
May 2023 by Alex & Ellie Weir-Addie
At a time when there is a high demand for wood-burning stoves, Carol, David and their team were incredibly helpful, friendly and efficient. We love our new woodburner and can't wait for cosy winter (or scottish summer) evenings by the fire.
January 2023 by Graeme Mckay
Went into the shop today to look for advice and quotes to fit 2 log burning stoves. One is a new install and the other a replacement. Went in and the girl at the desk never said a word to me while I browsed. A man walked in, walked past and disappeared through the back. I went to look at the rear half of the store and the girl behind the desk stood up came around her desk, looked at me, pushed the chair under the desk (as if to say don't sit here), shuffled some paper and sat back down. I left the store, not a word said.Revisited end of 2022 and it was 2 ladies who despite being extremely busy took time to offer assistance and advice. My revue has changed from 1 star to 5 stars.
November 2022 by James Anderson
If you ever need a new stove this is the place for you. Staff very helpful prepared to spend time with you They just don't sell Stoves. Give it a look.
November 2022 by William Sheridan
Lovely fire, chimney and hearth installed in 2 short days with absolutely zero mess and by courteous professionals. Perfect!
November 2022 by Lyndsay Rey
We had a stove fitted in May and we couldn?t be happier. The service and care was absolutely outstanding and you really do feel like your job is unique to suit your own needs. Communication was excellent all the way through and they just went the extra mile to be as helpful as possible. We also found them much better value for money than competitors nearby so an extra bonus. We are over the moon with our stove and would recommend these guys in a heartbeat! Amazing job and thank you so much!
November 2022 by SDRider 1
We have just had our Chilli Penguin Woody multi-fuel stove fitted. Absolutely fantastic service and workmanship. This was a new build stove and external flue from scratch. Carol and David were spot on with their survey and advice.David and Andrew arrived to do the building and fitting which took 3 days. They were professional, clean, and there was no fuss about the job even though it was blowing a hoolie outside! David explained each part of the process to make sure we had exactly what we wanted. They took care with our furniture and left the place as they found it each day.The end result is exactly what we imagined if not better. Looking forward to a long winter.Would highly recommend.
November 2022 by Joyce Murrie
Emailed and used contact form, but didn't get a reply in a few days so thought maybe had used wrong details. Went into shop for a look, Carol on phone so spoke to another assistant who was very helpful and said they were really booked up till next year. I explained I had been trying to get a quote and strange it had been ignored. Looked around a bit and must have commented about email being ignored, Carol off the phone by now took great exception to this and really yelled at me that she doesn't ignore people. I started to explain the context of my comments but her tone and attitude was quite nasty so I left feeling shocked and disappointed
