March 2024 by Erik de Koster
They didn't have the tool to pull the shaft from my vito (RWD) to replace the bearing.So I picked up my van without it being fixed.They told me very quickly it would not be possible for them to do the job so I have booked it with a specialist garage.I have brought a few vehicles to HiQ and got a great service every time, even though my vehicle wasn't fixed they handled the situation professionally.I will keep using HiQ.
February 2024 by Brendan Desport
Have used Hi Q Lanark often and always had good service. My car had an engine problem before Christmas and the Team there were just great in fixing it. Most recently, I had unexpectedly to leave my car on a Saturday, with getting the use of their courtesy car - an absolute lifesaver because of the timing. My car was fixed and ready to collect on Monday.Highly recommended.
January 2024 by Alan Murray
Emergency repair after a long journey to see our relatives in Lanark. Tam squeezed us in and fitted a new tyre very promptly. Good price too. First class service all round!!!
January 2024 by nadia bowley
Always helpful. Always accommodating. Always efficient
December 2023 by George Porteous
Excellent service
December 2023 by Terry Maughan
Nice quick friendly service
October 2023 by William Gourlay
Hi Mark and Calum managed to sort out a problem with my clutch pedal not coming back up on my Vauxhall insignia, relatively easy fix saving me having to buy a new clutch and slave cylinder.Can?t thank them enough first class service.
July 2023 by Cheryl McNicoll
Fast and friendly service, definetly recommend
July 2023 by the thinker
Outstanding customer service 5 stars is not enough in my opinion very very helpful staff and very professional. Highly recommended
July 2023 by Amanda
Went in to replace a flat tyre. Left tyre with them, thinking maybe next day could pick it up with new tyre, because it's just a tyre. Not a hard job. Phoned them next day (afternoon)They said not had a chance to look at it, tyre fitter is off today, and we are closed tomorrow (Lanimers). So we will phone you when it's ready. Come on, I thought a tyre could get fitted within hours not days. Went to pick flat back up and go else where. Am I being unreasonable.
November 2022 by David Bloor
Excellent and quick service. Thanks for getting us back on the road.
July 2022 by Eddy Sparest
Took my car in for a simple wheel alignment. When I got it back I had 3 warning lights on for the first time.I phoned the garage and the receptionist flippantly told me ?they have to come on at some point?. She hesitantly booked me in for a follow up but attempted to charge me for it.They took it back in and then tried to pull the wool over my eyes by giving me bogus error codes and saying I would need to take it somewhere else. Clearly they didn?t think I would do a simple Google check - the codes were related to the AdBlue tank - which my car does not even have! I also noticed they had scanned an Audi A4 to get these codes - not even my car.I followed up again and they agreed to send the real codes over - shocker, it was the steering angle sensor! In other words directly related to the wheel alignment they had done. They are still refusing to fix it.The receptionist was extremely rude and dismissive - horrible customer service. This coupled with the blatant duplicitous action of trying to send me bogus diagnostic codes is just shocking behaviour.There?s a chance you?ll have a decent experience with this garage but just bear in mind that if anything does go wrong they will absolutely not take any responsibility and you?ll be left arguing with a nasty receptionist over and over again.I will never use again.
July 2022 by Kirsty Earl
Had to make an emergency visit to the garage this morning after finding a nail in my tyre. Callum was so helpful and fit me in straight away, telling me to come back at 10am when all would be ready. It was a massive weight off my mind as I am driving down to Manchester today so worst possible timing for tyre issues. HiQ never fail to deliver a quality and helpful service, especially at short notice, which is why is why they are always my first and only choice.
May 2022 by Donald Douglas
Got puncture repaired and new tyre for sons car at a great price
February 2022 by Mark Horne
Totally professional service from the whole team and great prices too.
