October 2023 by Jamie Alexander
The manager is not a nice
October 2023 by carolinerjessen
We visited this hotel for a week in August this year, and had a lovely stay! The hotel is ideally positioned in the centre of Kirkwall, very close to the harbour, and we went on a few coach tours and ferry journeys, which departed from Kirkwall too. The hotel room was lovely and comfortable, with a varied choice of food for both breakfast and evening meals. We'd recommend it, and would return.
August 2023 by Alan Duguid
Very nice place to stay for either work or just a brake away . Food really good and great serviceFood & drinks: Really good food
June 2023 by Si Brodie
Went there for the local Veterans' Breakfast Club. Friendly and helpful staff and decent food, what more could you ask for?Walkability: In the centre of Kirkwall
June 2023 by Scotty3107
We stayed here with friends (two of them from Scotland) for 3 nights in May 2023. When we arrived in the afternoon, no one was at the reception. A sign said to go to the bar which belongs to the hotel round the corner so we packed our luggage and went there but - oh wonder - the door was open but again nobody there. We waited for some minutes and phoned the hotel's number, we heard it ring but again nobody showed. After about 10 minutes someone came, no excuse, no friendly welcome. We asked if we could have something to drink as we had a long journey but were told this would only be possible at 5 p.m. (it was 4.45 and we stood already in the bar)...Then we were showed the way to our rooms which were ok although rather small for so called luxury rooms. The next morning we had breakfast at 8.30 a.m. - too late as we noticed because the - already very small - buffet was lacking most of the items, hardly any ham, cheese, fruit and 2 (!) boiled eggs (the next day there weren't any at all). 3 of us ordered a full Scottish breakfast which was ok but also rather scarce. The other 3 of us ordered porridge which was good but no question whether we wanted a cooked breakfast afterwards as we are used from every hotel and b&b in Scotland. The waitress didn't say good morning nor bye or anything else (except the woman from Aberdeen who served the last morning, she was very kind). On the morning we left the lady at the reception got us our bills, we payed and left. No 'how did you like your stay', no 'safe journey', no good-bye. This was by far the worst experience we ever made in Scotland (we are here regularly and traveled all around Scotland) and this at a price of 175 GBP per night.
June 2023 by nwaynesworld
Good location in the heart of Kirkwall. The room was updated and well maintained. The hotel room (especially the bathroom) was a bit small for two people. The room size was somewhat typical for Europe. The included breakfast was very good. Breakfast was a la carte. In addition, there was a self serve area for fruit, bread/toast, cereal, coffee, etc. See video on YouTube Channel: nwaynesworld
May 2023 by David Joseph Ogden
Excellent evening was clean and staff were very friendly, couldn't ask for more.Food & drinks: Best food I've had in orkney
April 2023 by J Catchy
A great wee pitchVary handy
April 2023 by jane clark
We had a large party for my 70th birthday. The food and Service was disappointing. Clearly the 2 young ladies on duty had far to much of a workload. Understaffed without a doubt. The food was not great. In fact 1 Burger meal was undercooked and pink in the middle. The Brownie dessert was the smallest square. Rip off for £6. As was some of the other meals. Not up to the Standard they are Charging. We won't be Returning. And felt sorry for the Servers who where rushing around trying to attend to walk ins. Along with our 17 plus party.
April 2023 by Neil Lewis
Food was OK and the servicewas slow given that the establishment was not busy at the time.There are better Hotel dining areas in Kirkwall
April 2023 by stuart noone
Nice hotel. Good location from ferry. Good service.
April 2023 by pcgould01
The Albert Hotel is nearly impossible to find which is not what you need at the end of a long tiring day. Thw names of the Hotel or the lane on which it is located are not visible while driving nearby.. Despite selecting for a hotel with parking on booking.com only public parking was available.
April 2023 by 230howardb
Nice room with lots of power outlets, comfy bed and great bathroom. A small thing but something I was very happy with was the bathroom window was set back about two feet leaving a large, flat surface to put all your stuff. There was a nice chair at the foot of the bed in front of the TV in case you wanted to watch before bedtime. The restaurant was very good, I ate there two of the three days I was in Kirkwall. No elevator that I noticed but it's not a tall structure.
March 2023 by Linda Jamieson
Only visited the restaurant. Staff are friendly but seem to have a lot to do. Sometimes have to wait to be seated because the staff are busy but the food is always good ?
January 2023 by Alan Aim
The Neuk restaurant served great food, waiting staff were very considerate and friendly, and strong WiFi. Perhaps it needs some background music for some ambiance.Hotel owner very accommodating for laying disabled ramps for the wheelchair user in the group.
