November 2023 by Jamie Woods
This Asda is one of the worst I frequently visit. (Unfortunately little choice of large supermarkets this side of Kirkcaldy)There must be about 20 baskets for this entire shop as there?s frequently never any at the door, and I have to go squeeze past other customers and reach under tills to get one.Trolleys are in a state, every time I reach for one they?ve either got stiff wheels that don?t turn or wheels with flat spots that constantly bang and shake my daughter as she sits in the child seat.On multiple visits there has been 2 staff working on all 3 self-service areas (basket, trolley and scan as you go) the final straw was me and 3 other customers looking for bags stood there unable to continue, waiting for someone to turn up with a bag (who is also trying to clear red lights from other customers) all whilst queues are mounting up? if someone has forgotten their own bags whether you have bags on checkouts or on the arm of a staff member doesn?t change the fact that they need a bag? just make them available on the self-service checkouts! The same as they are on the manned checkouts that have bags on them. Asda must be one of the only retailers that does this and it just annoys people?. In fact not even all Asdas do this.. as the one in Dumbarton leaves bags on their self-service checkouts.
October 2023 by marilyn ogg
Absolutely horrible customer support.Hardly any small trolleys (as usual).No scan and go available. Not enough manned checkouts. Long queues at both manned checkouts and trolley checkouts.Long queue at lottery desk.No sign of anyone monitoring or remedying the situation.And this was early morning and not that busy.Cannot believe how much this branch has gone downhill in the last few years.
September 2023 by worf105
Rapidly going down hill. Out if date items, short date items and now damaged items. The damaged item looks as it has been packed in such away as to hide from me.
August 2023 by Kellyann Adamson
Absolutely shambles the staff in there got the bags attached to their arms and when asking if I could get one got told to wait a minute - so I waited she?s still standing chatting - yes you are at your work you have all the time I?m the day! I?m no I wanto be in and out I had to carry my stuff out In my hands as I?ve no got all day to be waiting for a bag! Quick to take the 30p for it though !!!!
August 2023 by Karen Colbran
Do not know what has happened to ASDA. The store sells a multitude of products, but when you want to speak to management to make a complaint, they are nowhere to be seen. In fact, they will send a team leader. Trying to purchase goods us another hurdle. Management makes the excuse that numerous tills have no power. The question is, why have they not been fixed ? . When the store is busy, why does management hide ?. When you manage to speak to the GSM (General Store Manager). All he can say repeatedly is, "I'll look into it." How can someone look into something when he is not writing the information down, and he does not ask the appropriate questions. The area manager really needs to look at this store to see why they are losing customers. I have seen people walk out of the store leaving their full trolley of goods, just because there are not enough tills open.
June 2023 by Lynn Ritchie
Worst customer service ever in Kirkcaldy store, will never return to this store!They overcharged me and when I went to customer service to get a refund, after queuing for 15 minutes she said I can?t do refunds.I asked for someone who could, she said she?s on a break and don?t know when she will be back.I asked to speak to a manager and she accused me of being rude.Woman eventually can back from her break and eventually got my money back a half hour later, but not one person apologised for their error or the wait I had trying to get my money back.Won?t return to this store again.
June 2023 by Mark Ramsay
Becoming a farce, does not open at 6am as stated, it opens when someone remembers to open doors, the carrier bag policy of having to wait for a staff member to scan your bag is causing queue's and very irrate customers. Stock on floor which is a health and safety risk, and nobody seems to care,
June 2023 by Toasty Muggins
Very rude staff member horrible attitude towards me because I didn?t have ID even though this person has served me countless times. Other staff agreed with me that her attitude stunk she had no right to speak that way with me. This asda in particular has really gone down hill shame that 0 stars isn?t an option.
June 2023 by George Douglas
3 Tills in use today ( approx 1.30 pm seems that they now cater for the self service customers, to see how to run tills get down to Aldi and Lidl and see how to do it.
May 2023 by Mike Ashworth
Went to your Mitchellson store up at 0700hrs this morning to return an item ... your three staff working around the customer service desk refused to accept it stating that customer services does not open till 0800hrs!! Where on this page does it give opening times for each department and concession? Time wasted again!!
May 2023 by DARREN ROE
No checkout staff, when asked told no one available. I had a large shop and was forced to use self service. Then as I start to check out the till opens. Does anyone know what is going in the store.
May 2023 by Steve Allchin
Great store to buy all your everyday groceries plus so much more.Staff are friendly, helpful and always available.Toiltes are always very clean.Plenty of free parking.Very cheap petrol station.
April 2023 by Mark McPhee
Got some really great service today from the pharmacy staff who helped me get some medication via a pharmacy prescription, a service I wasn't aware of. Even though they were extremely busy, they were friendly and helpful. Can't praise them enough.
February 2023 by Angela Henderson
After purchasing 2 items from George at Customer services, they dont have carrier bags at this area?.Poor training and customer service skills.Do employees make no efforts to help customers now in this environment ,have encountered it a lot in this store.
February 2023 by Lisa Waugh
Asda price, you can get pretty much all your groceries and more, and even though the prices are rising constantly, that's the norrn everywhere , but I'd say Asda has the best selection of both budget groceries and brand names that you can't get in the other grocery shops.
