December 2023 by Duncan Fair
Adequate parking. Plenty shops. Eating and shopping. Fuel station.
December 2023 by Dawn Mackie
Online ordering - have recieved every item today damaged.Spoke to lady on phone, who advised can return to store. Went upto store to be told can't, came home phoned again, was told can only refund half and offered an e voucher for other half. I declined. Was advised it would need to be escalated for the other half to be refunded to me. Also had to book another day to sit around and wait for a yodel driver to collect this part of order for me before refund issued. Anytime between 7am-9pm, so that's an entire day that will be wasted yet again.Waited on the second part being delivered, when it arrived it was damaged again. See attached photo, I would have photographed the first parts of order, but I've already packaged up ready to be collected again.So when called back again to report this second part as damaged, was told actually they will be refunding the first lot of the order, but it will take several days. Asked if I could have details for complaints, would not give me them. Therefore I am now posting on your media as you seem to have no formal complaints procedure, and no proper system in place to deal with any issues.I'm so sorry to put this on kirkcaldy's page as it is not the stores fault but can't seem to find a general argos Google page.
December 2023 by Bruce Anderson
Good as always friendly cheerful staff
November 2023 by Supriya Sandhu
Terrible customer service experience. Bought a tumble dryer from Dunfermline halbeith store late on Saturday evening. When it was unpackaged, we discovered a dent on the side. On switching on the dryer, the machine made a loud noise. On phoning argos, they told us to take it back to store for an exchange or refund. We took it to the Kirkcaldy store the very next morning as it was closer to where we lived. The treatment and experience we had in this store was appalling and frankly degrading. They were rude and unhelpful and basically told us we must have dented it. We drove to the Halbeith store and they were shocked at how we were treated and said to us that when the Kirkcaldy store had phoned them regarding the item, they had instructed a refund. This was not what we were told. Dunfermline Halbeith were lovely and helpful. Not this store. Complaint has been put it through and I hope these employees get a lesson on customer service.
July 2023 by Will Madley
Parking is generally difficult no matter the time or day of the week. It's popular, so....Good variety of outlets!
April 2023 by Maureen Mcpherson
Went on Thursday morning plenty parking spaces staff friendly and helpful although I've always found shopping in Argos more time consuming than just walking in to a shop choosing what a want and paying at checkout
March 2023 by Peter Stark
Purchased a trampoline which was faulty. Staff member that served me was brilliant and really made the whole process very simple.
January 2023 by Robbie D
Normally a fan of Argos due to decent pricing and quick delivery, however I was left thoroughly disappointed when I attempted to return faulty wireless earbuds I had purchased the same day.The member of staff who served me was very friendly and helpful but informed me that I could not return them as they had been paired to my phone. While they were very apologetic about this, it seems like a ridiculous excuse considering you need to pair earbuds to a phone to be able to use them, and therefore identify any faults.As a result of this ridiculous policy I cannot recommend buying electronics from Argos.
December 2022 by Laura Swales
Terrible service bought an item online next day delivery , didn't turn up phoned customer services next day to be told I'd recieve an update later on , no update phoned again next day to be told the item is still in the depot and might get delivered today or tomorrow , cancelled the order .
December 2022 by Alan Cusack
Just like any other Argos ?
July 2022 by jeezo63
Have to say thank you to kdy argos staff today, first class sevice, sorry didn't get your names, but thank you for sorting the table and chairs out. ?
March 2022 by craig brown
Having payed a visit to your Kirkcaldy Store today in Chapel Retail Park can I just say I am less than impressed, My reason being I was interested in buying a torch which I wanted to view first , Yes the torch that I had selected I got to view first before hand ( first one ) being not suitable so I asked the assistant if I could possibly view another one which she tried to do on system but clearly didn?t have much knowledge of said system as she started putting sale through and started asking me if I wanted extra guarantee then she called over one of her colleagues for help I was then told I couldn?t view second torch to which my reply was why not to be told you just can?t, I?m sure the assistant who was serving me name was Ruth and she clearly was fairly new which I can appreciate but when she started sighing out loudly I?m afraid that is the part I don?t appreciate , Maybe she was having a Bad day or nervous but certainly not a Good
February 2022 by Pete Slessor
I purchased this Giant Teddy Bear and I noticed it's Infant safe it had Cloth eyes sewn in and not glass that could easily be Dangerous in the wrong hands if the eyes came off.Its for my Great Grandchild due any day now.Price is reasonable and it's very soft.Would highly recommend this Teddy I was very impressed by my Purchase and very Pleased. Myles arrived October He's Amazing so is his Big Brother Codyboy !
September 2021 by Daniel G.
Staff very rude and unproffesional. Order a lego set worth £200. Box was trashed (as always from argos)Asked to swap it over.... guy wasn't interested to give me any help so he told me that there is no more in stock (lied to me). I've showed him on my phone that website shows there is more in stock... then he told me that rest of the boxes are also damaged and this one is the best.....very poor. Lack of customer skills they all act like they are there for punishment.....
September 2021 by J Barker
The website sayed ready for collection so whent to kirkcaldy retail park argos to collect and it wasn't there witch wasn't a problem the problem was I had to deal with a girl called kirsty who was so condescending and sarcastic that I cancelled my order and got a refund .. never going back!
