March 2024 by Lesley Ovens
From the initial contact with Kirsty, home visit and install service was outstanding. Multi Fuel stove superb and took Kirsty's advice on choosing. I would thoroughly recommend Elegent Fireplace and Stove Centre
February 2024 by Sandy Dunn
A good experience with Kirsty at Elegant who gave great advice from choosing through delivery and fitting! Installation in one day went seamlessly with Brian McCann and his team! The fire is performing well and so far we are so pleased with our purchase and therefore highly recommend Elegant Fires Kincardine!
January 2024 by Liz Hunter
This is the 2nd stove we have had installed and as with the 1st one we are completely satisfied with the installation. Kirsty kept us up to date with fitting dates etc and Brian the fitter did a great job leaving absolutely no mess behind. We would not hesitate to recommend Kirsty and her fitters.
November 2023 by Grant Paterson
Absolute 1st class service from initial chat until final installation.Kirsty was very informative from the word go. This is our first ever log / multi fuel burner so I was 100% guided by their expertise.Once the survey was carried out a date was agreed for full installation. (3 weeks). Kirsty kept me informed throughout the process and the date agreed was honoured.The engineers arrived bang on the time I was told. They carried out a top installation. Very tidy and treated my house with respect. My house was built in 1872 with solid double granite rocks so this was no easy task. Nearly 1m thick walls.Work completed to our total satisfaction. It has changed our house completely and my dogs love it just as much as we do.Thank you Kirsty, Brian and Mikey for a top service- 5 star all the way!!
November 2023 by Dhanna Clark
Kirsty and her team are Brilliant. Kirsty went way out her way to find me parts for the fire. The service and chimney sweep were excellent. 2 gentlemen. Nothing was a bother and left the fire place immaculate. Have already recommended to my family and friends. Will definitely be using this company again.
November 2022 by karyn Robb
No phone call to reschedule for booked appointment which was a no show, and didn?t call back after me phoning back to rearrange. Customer service does not appear to be high on their priority list, and this would worry me if I was contracting this company to do work.
October 2022 by Sc McKinsley
Wouldn?t use them smashed door step tiles ,tried to repair now needs redone , still waiting on chimney swept glad we got local lad ,had leak on fire top they weren?t interested had to deal with fire retailer our self they are a joke
October 2022 by Mrs Duff Music Teacher
We are delighted with our new fireplace and electric stove and the overall service from Elegant Fireplace & Stove Centre. Kirsty went above and beyond to offer us the best price, even phoning suppliers to see what she could do. Highly recommended :)
October 2022 by Noreen Reid
Excellent advice and service by Kirsty, and fireplace installation arrangements via her by SJM stone. Evonic inset fire perfect. Very satisfied customer. Would definitely recommend.
October 2022 by Linda ferrier
Had some problems with the supplier, however Kirsty kept us informed throughout. Very responsive to calls, excellent service. Very pleased with our purchase (Evonic inset fire).
October 2021 by Sanders Hall
Had an ACR Tenbury log burner and new marble surround fitted by Elegant Fireplaces. Kirsty, Archie and the fitters Stewart and Andy were all great. Top service and care. They were recommended by two of my neighbours. Loving the new fire, will be great on winter days/ nights. Thanks again.
October 2021 by Rachel Collinson
My husband got his fireplace installed by this company. I have just had a local chimney sweeper out to clean the chimney and we have been told the fireplace is unfit for purpose, he asked who installed the fireplace and we told him that it was elegant fireplace. He gave us that look and told us they are cowboys and dont do a good job. We've now been told that the chimney does need a liner, repointed outside and they most likely never did a full check of the chimey or a smoke check. They asked if we had a certificate to prove the chimney was tested which we haven't. Were now going to have to get another company out to fix these guys mistakes. Please DO NOT use this company, they may be nice but don't be fooled. We've learned the hard way we just hope no one else does.I cant respond to posts but to the owners response it is under Coulter and we have already been in touch basically washing your hands of it by saying the installers would've installed it correctly
October 2020 by Norman Foster
Very friendly and professional service.
October 2020 by Lorelei Welsh
Thank you for a beautiful electric fire - love it to bits. And thanks for the first class service too Kirsty. I'm a very happy customer.
October 2019 by Bob Wiseman
Think twice about this company. No extraction filter or PPE used on removal of the old fireplace. Trademans had a lack of attention to detail and low standard of work, I would have to question if they were qualified tradesman.