January 2024 by Lorraine Craig
I purchased a few items in Falkirk and then the store in kilmarnock on 25th October 2023. I then returned items (using the two different receipts) on 27th October 2023. These refunds were for £77 on one receipt and £22 from the other. I was refunded the £77 almost immediately. However, the refund for £22 has still not been received. So, I had to go out of my way to visit the kilmarnock store on 6th December 2023. It now still beggers belief that I have still not been refunded the £22. I also left my telephone number and have heard nothing!This service is absolutely nothing short of disgraceful. Very very disappointed to say the least.If I could give less than one star, I would.UPDATE....refund received into my bank on 4th Jan 2024. I will be shopping elsewhere in the future. You've lost one good customer and I'm sure I am not the first to be treated in such a shocking manner.
December 2023 by Maureen Stevenson
Needed new pillows best selection
December 2023 by Elaine Pagan
Always value for money and great staff
December 2023 by William Duncan
Good shop for everything you need for your home
December 2023 by David Bowen
A large Dunelm store with a great selection of products for the home. There is also a cafe here and customer toilets. Situated on the Glencairn retail park, there is plenty of parking available.
December 2023 by yvonne mckissock
Great choice , helpful friendly staff from choosing items to checkout. Cannot fault this store xx
December 2023 by Dominic Watkins
Great range of products for all aspects of the home and the staff are friendly and helpful.
December 2023 by Karen Cunningham
Great service and got an assistant to help me .l always want to speak to a human being which helps . 10 out of 10
November 2023 by Mary D
Too many choices, very hard to pick bedding & accessories. Have always went to Dunelm for everything, including curtains.
October 2023 by Ann Jones
I had a lovely cream tea it was delicious nice clean and friendly people all over every department I'll be back I just think they sell almost everything is worth 2 buses to get there
October 2023 by Mairi Auld
Plenty of choice in winter bedding. Christmas decorations there are an abundance of different styles. So much to choose from.
October 2023 by Cathy Watson
Wonderful shop with everything you need and helpful friendly staff
October 2023 by John Willox
Excellent cafe. Friendly and helpful staff
October 2023 by david mills
Great choice of bedding and furnishings, good prices
October 2023 by Margaret Latona mckay
Love this shop ...looking for new dining table and chairs ...more available online
