July 2025 by Lilian Chisasa
After a year of back and forth to try and get my name sorted and online banking via the telephone service. Jane the branch manager and the customer service lady who was working on Saturday 28/07 (forgot her name) helped finally resolve it. Both were very polite. Jane even went extra mile keeping me updated on the progress over the phone and l really appreciate this as you can imagine how difficult it can be trying to leave the house when you have a new born baby. This has been so far the best experience l have had in years from any bank.
November 2024 by Janice Mitchell
Never got my solution solved
November 2024 by Moses Nwaonye
Very nice
September 2024 by Richard Morgan
The bank I use
September 2024 by Frank Carrick
Just a quick visit to deposit bags of coins into account,
staff all friendly and helpful, and happy to serve with personal touch, also nice and clean,
September 2024 by Lisa Kennedy
Convenient locations, atms always working, knowledge, kind staff. Easy banking
September 2024 by Mohamad Abbas
Great experience despite the technical difficulties while opening an account due to the patience , kindness, and cooperation of Ms Allyson, thank you so much .
July 2024 by Elizabeth Mcginley
rubbish customer experience, i shall now change banks !!!!!
January 2024 by lauren bell
Opening times are wrong. Wasted Journey ??
November 2023 by Joanne Dempsey
Excellent
August 2023 by Mary Stewart
Always helpful.
February 2023 by Richard Maitland
Brilliant bank
December 2022 by andy bate
Always friendly staff and good at there job well done
August 2022 by linda sewell
Don't recall person's name,believe she is manager. Was incredibly helpful resolving complicated account, I live in USA and local contact...stepmother...recently passed. Due to covid account access expired. She went over and above effort to resolve problems within the limits of my vacation. My only negative....she needs to stop smoking! We need lovely people like her to be around when banking is losing the personal touch!
August 2022 by Graham Hendry
Had to make an appointment to add on to a joint account. It took over an hour. Involved watching 2 films (where you weren't able to talk, like the school!) It felt much more like a sales pitch than a simple appointment. Listen to your customers or risk losing them.
